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AfterShip Integration Guide

Integrate AfterShip shipment tracking and delivery events with enterprise systems through REST APIs, webhook callbacks, and Martini workflows.

AfterShip integration options at a glance

AfterShip provides REST APIs for creating, retrieving, listing, and managing tracking data, including Tracking, Checkpoint, and Courier information. It also supports webhook-style notifications for selected shipment events such as in transit, delivered, exception, and returned to sender. API requests use an AfterShip API key, typically supplied in the aftership-api-key header. Martini can consume these APIs, receive callbacks through APIs or webhook-triggered workflows, normalize shipment data, and route updates to commerce, support, ERP, or operational systems. Large synchronizations should use pagination, scheduled incremental reads, bounded concurrency, retries, and checkpoint-based progress rather than assuming a universal bulk API.

Integration pointSupported by AfterShip?Common use casesHow Martini supports it
REST APIsYesCreate, retrieve, list, and manage Tracking records and retrieve Courier, Checkpoint, and delivery-status data where supported by the applicable AfterShip product and endpoint.Martini can consume AfterShip REST endpoints from workflows, map responses, apply business rules, and expose normalized APIs to downstream systems.
Webhooks / outbound callbacksYesNotify downstream systems about selected tracking events such as in transit, delivered, exception, failed delivery, and returned to sender.Martini can expose an API or receive the callback through a webhook-triggered workflow, validate the payload, deduplicate events, and route normalized updates.
Bulk / async / batch APIsLimitedCollection-oriented tracking operations may support repeated reads or writes, but a universal bulk or asynchronous API for all tracking operations was not confirmed.Martini can implement bounded scheduled processing with pagination, controlled concurrency, checkpoints, retries, and backoff.
AuthenticationYesAfterShip API requests generally use an API key in the aftership-api-key HTTP header.Martini can store the API key in secure environment configuration and apply it to outbound REST requests without embedding credentials in workflows.
File / attachment APIsNot confirmedA general-purpose file import, export, or attachment API for the core Tracking API was not confirmed.Martini can process files when a separate confirmed endpoint is available, but file exchange should not be assumed for core AfterShip tracking.
GraphQL APIsNot confirmedNo official GraphQL interface was confirmed for the core AfterShip Tracking API.Martini supports GraphQL consumption generally, but this AfterShip integration should use the confirmed REST APIs unless a product-specific GraphQL interface is verified.
SOAP APIsNoNo official SOAP interface was confirmed for the reviewed AfterShip APIs.Martini can consume SOAP services generally, but SOAP is not an applicable AfterShip mechanism based on the supplied research.
Database / analytics accessNoDirect database or analytics access was not confirmed; integrations should use AfterShip APIs.Martini can write normalized AfterShip data to approved databases or reporting services without requiring direct access to AfterShip databases.

How AfterShip exposes data and business events

AfterShip REST APIs

AfterShip REST APIs provide access to tracking and related logistics data. Typical operations include creating, retrieving, and listing Tracking records, reading Checkpoint updates, and retrieving Courier information. Exact operations depend on the AfterShip product and API version.

Martini implementation pattern

Martini implementation pattern: a workflow authenticates with the AfterShip API key, calls the required REST endpoint, validates the response, maps vendor fields into a canonical shipment model, and writes or publishes the result to downstream systems. For synchronization, the workflow uses pagination, timestamps or checkpoints where supported, bounded concurrency, and retry handling.

Implementation sequence

Authenticate the request with the secured AfterShip API key
Retrieve or submit the applicable Tracking or shipment resource
Process pagination or incremental synchronization state
Validate the response and required shipment fields
Map AfterShip data to the canonical internal model
Write the result to the target system and store synchronization state

AfterShip Webhooks

AfterShip supports webhook-style notifications for selected tracking events, including delivery progress, delivered, exception, failed delivery, and returned-to-sender states. Coverage depends on the enabled product and event configuration.

Martini implementation pattern

Martini implementation pattern: expose a controlled API endpoint or webhook-triggered workflow to receive the callback, validate the request and payload, identify the Tracking and Courier, and route a normalized event to support, commerce, ERP, or operational applications. The workflow should account for duplicate, delayed, and out-of-order notifications.

Implementation sequence

Receive the AfterShip webhook notification
Validate the callback and required payload fields
Identify the Tracking, Courier, and event key
Reject or quarantine malformed notifications
Compare event timing or status progression with stored state
Map the event to the target application model and publish the result

Scheduled synchronization

A universal bulk or asynchronous API was not confirmed, so larger data movements should use repeated REST reads with pagination, controlled concurrency, and incremental progress.

Martini implementation pattern

Martini implementation pattern: a scheduled workflow retrieves eligible tracking data at a controlled interval, persists page or cursor state where applicable, compares update timestamps or status values, and writes only new or changed shipment information. Rate-limit responses and transient failures are handled separately from invalid data.

Implementation sequence

Start the workflow on a controlled schedule
Load the last successful page, cursor, or timestamp checkpoint
Retrieve the next AfterShip result page
Normalize and compare Tracking and Checkpoint updates
Write changed records to the target system
Persist progress and retry transient failures with backoff

Common AfterShip integration patterns

Pattern 1: Sync fulfillment shipments to AfterShip

When to use this pattern

Use this pattern when an e-commerce or ERP system creates a fulfillment and AfterShip must receive the tracking number, courier, order reference, and destination information. It supports event-driven, API-led, or scheduled fulfillment processing.

Integration direction
Shopify
Martini
AfterShip
Example Mapping
AfterShip FieldCanonical FieldTarget Field
fulfillment.order_idorderReferenceTracking.order_id
fulfillment.tracking_numbertrackingNumberTracking.tracking_number
fulfillment.carriercourierTracking.slug
fulfillment.destinationdeliveryAddressTracking.destination
Martini implementation pattern

Martini receives or retrieves fulfillment data, validates the tracking number and courier, checks for an existing Tracking record using a stable order or fulfillment key, and calls the applicable AfterShip REST endpoint. A successful response is stored with the AfterShip identifier; validation failures are routed to an exception process and transient API failures are retried.

Martini capabilities used
  • workflows
  • API consumption
  • data mapping
  • business rules
  • error handling

Pattern 2: Publish delivery updates to customer systems

When to use this pattern

Use this pattern when customer-service, commerce, or order applications need current shipment status and Checkpoint information. AfterShip webhook-style notifications provide the event source for selected tracking states.

Integration direction
AfterShip
Martini
Salesforce
Example Mapping
AfterShip FieldCanonical FieldTarget Field
tracking.tagshipmentStatusOrder.ShipmentStatus
checkpoint.messagelatestCheckpointCase.DeliveryUpdate
checkpoint.checkpoint_timestatusTimestampCase.LastShipmentUpdate
tracking.tracking_numbertrackingNumberOrder.TrackingNumber
Martini implementation pattern

Martini receives the callback, validates and deduplicates the event, compares the status timestamp with stored state, maps the Tracking and Checkpoint data, and updates the target customer or order record. Older events are ignored or quarantined, while downstream failures are retried without replaying already accepted events.

Martini capabilities used
  • API exposure
  • webhook consumption
  • data mapping
  • idempotency rules
  • error handling

Pattern 3: Synchronize shipment status on a schedule

When to use this pattern

Use this pattern when webhook coverage is unavailable for a required event or when a reconciliation process must compare AfterShip with an order, ERP, or reporting system.

Integration direction
AfterShip
Martini
NetSuite
Example Mapping
AfterShip FieldCanonical FieldTarget Field
tracking.idafterShipTrackingIdItemFulfillment.AfterShipTrackingId
tracking.tagshipmentStatusItemFulfillment.ShipmentStatus
tracking.last_checkpointlastCheckpointItemFulfillment.LastCheckpoint
tracking.updated_atupdatedAtItemFulfillment.LastAfterShipUpdate
Martini implementation pattern

A Martini scheduler invokes the relevant AfterShip REST endpoint, handles pagination and incremental state, maps changed Tracking and Checkpoint information, and updates NetSuite only when the status or timestamp has changed. The workflow limits concurrency, applies backoff for rate limits, and records checkpoints for restartable processing.

Martini capabilities used
  • scheduled workflows
  • API consumption
  • pagination handling
  • data transformation
  • retry and checkpoint management

Pattern 4: Escalate delivery exceptions

When to use this pattern

Use this pattern when exception, failed delivery, or returned-to-sender events require operational action in a support, incident, or fulfillment process.

Integration direction
AfterShip
Martini
ServiceNow
Example Mapping
AfterShip FieldCanonical FieldTarget Field
tracking.tagexceptionTypeIncident.Category
tracking.tracking_numbertrackingNumberIncident.Description
checkpoint.messageexceptionDetailIncident.WorkNotes
tracking.order_idorderReferenceIncident.CorrelationId
Martini implementation pattern

Martini filters selected AfterShip events, applies rules for actionable statuses, enriches the event with stored order or customer context, and creates or updates the target operational record. A deterministic correlation key prevents duplicate incidents, and failed downstream writes are placed into a retry or exception path.

Martini capabilities used
  • webhook consumption
  • conditional routing
  • business rules
  • data enrichment
  • duplicate protection

Applications commonly integrated with AfterShip

AfterShip can be integrated with commerce, customer-service, ERP, and enterprise workflow applications to coordinate fulfillment, delivery visibility, customer communications, and exception handling. The following are practical integration patterns; exact support depends on the selected AfterShip product, API version, account plan, and application implementation.

Application Scenario Direction Martini Pattern
Shopify Synchronize fulfillment and tracking information and present delivery updates to customers. Shopify → Martini → AfterShip Receive fulfillment data from Shopify, validate the tracking number and courier, create or update the AfterShip Tracking record, and route subsequent AfterShip delivery events back to Shopify through a separate workflow.
WooCommerce Create tracking records after fulfillment and return delivery-status updates to order records. WooCommerce → Martini → AfterShip Use an API-led or scheduled workflow to read fulfilled orders, map shipment details to AfterShip, retain the source order identifier, and reconcile status updates without duplicating Tracking records.
BigCommerce Connect shipment fulfillment data with tracking and delivery-status updates. BigCommerce → Martini → AfterShip Orchestrate fulfillment-to-tracking creation with REST calls, apply courier and status validation, and publish normalized AfterShip events back to BigCommerce or an internal order service.
Adobe Commerce Synchronize shipment numbers, courier details, and delivery events with commerce orders. Adobe Commerce → Martini → AfterShip Map Adobe Commerce shipment identifiers to AfterShip Tracking records, use webhook events for delivery changes where enabled, and route exceptions to an order or fulfillment workflow.
Salesforce Add shipment status and delivery exceptions to customer, case, or order workflows. AfterShip → Martini → Salesforce Receive AfterShip callbacks, normalize Tracking and Checkpoint data, resolve the related Salesforce customer or order, and update the appropriate case, timeline, or order process with retry handling.
NetSuite Reconcile fulfillment and shipment tracking data with sales orders and item fulfillments. NetSuite → Martini → AfterShip Read fulfillment information from NetSuite, create or update AfterShip Tracking records, and periodically synchronize statuses back to NetSuite using stable fulfillment and tracking identifiers.
Zendesk Give support agents delivery status and automatically route shipment exceptions into tickets. AfterShip → Martini → Zendesk Filter AfterShip webhook events, map delivery status and checkpoint context to Zendesk ticket or customer fields, and send only actionable exceptions through a reusable workflow.
ServiceNow Create operational tasks or incidents for delivery exceptions and failed shipments. AfterShip → Martini → ServiceNow Receive selected AfterShip events, apply rules for exception and failed-delivery states, enrich the event with shipment context, and create or update ServiceNow records with duplicate protection.

How to build a AfterShip integration in Martini

Objective

Configure the AfterShip API key and endpoint settings without embedding credentials in workflow logic.

Instructions in Martini

  • Create secured environment configuration for the AfterShip API key
  • Apply the aftership-api-key header to outbound REST requests
  • Confirm the required AfterShip product, API version, and account permissions

Objective

Select the event, API, or schedule that best matches the synchronization requirement.

Instructions in Martini

  • Use an AfterShip webhook callback for selected tracking events
  • Use a Martini API when another application submits fulfillment data
  • Use a scheduler for reconciliation or incremental reads

Objective

Obtain Tracking, Checkpoint, Courier, Return, or Shipment data from the applicable AfterShip interface.

Instructions in Martini

  • Receive and validate webhook payloads
  • Call the relevant REST endpoint for reads or writes
  • Handle pagination and retain a restartable synchronization checkpoint

Objective

Coordinate validation, enrichment, target calls, and state management in a maintainable Martini workflow.

Instructions in Martini

  • Route event and scheduled paths through reusable workflow logic
  • Separate transient API failures from invalid shipment data
  • Apply bounded concurrency and retry with backoff where appropriate

Objective

Convert AfterShip payloads into a canonical shipment model and target-specific structures.

Instructions in Martini

  • Map Tracking, Checkpoint, and Courier fields explicitly
  • Preserve original statuses and timestamps for traceability
  • Transform status values for commerce, support, ERP, or incident systems

Objective

Make shipment processing reliable and relevant to the receiving application.

Instructions in Martini

  • Use stable order, fulfillment, tracking, and courier identifiers
  • Ignore or quarantine older out-of-order events
  • Filter exception, failed-delivery, and returned-to-sender statuses for escalation

Common AfterShip data objects used in integrations

ObjectTypical UseCommon target systemsMartini handling
TrackingRepresents a shipment tracking record associated with a tracking number and courier.Shopify, WooCommerce, BigCommerce, Adobe Commerce, NetSuite, SalesforceMartini creates, retrieves, updates, and reconciles Tracking data through REST workflows using stable source and tracking identifiers for idempotency.
CheckpointRepresents a shipment-status event or location update received from a courier.Salesforce, Zendesk, ServiceNow, order systems, reporting storesMartini maps Checkpoint status, timestamp, location, and context into a canonical shipment-event model while preserving the original AfterShip values.
CourierIdentifies the carrier or logistics provider used to track a shipment.Commerce platforms, ERP systems, fulfillment applicationsMartini validates or resolves the Courier identifier, stores it with the Tracking record, and applies courier-specific business rules where required.
NotificationRepresents a delivery-status communication or notification configuration associated with tracking activity.Customer-service platforms, notification services, commerce applicationsMartini can route notification-related data or status changes through workflows when exposed by the applicable AfterShip product and API.
ReturnRepresents a post-purchase return in AfterShip Returns.Shopify, Adobe Commerce, NetSuite, Salesforce, customer-service platformsMartini can integrate Return data through the relevant AfterShip product API after confirming the endpoint, fields, and event coverage for the selected product.
ShipmentRepresents a shipment or delivery object used in broader AfterShip shipping and post-purchase APIs.Commerce platforms, ERP systems, fulfillment and reporting applicationsMartini maps Shipment data through the applicable product API and isolates product-specific structures from a canonical internal shipment model.

Authentication and security considerations

API-key authentication

AfterShip requests generally use an API key in the aftership-api-key HTTP header. Martini should store this credential in secure environment configuration rather than embedding it in workflows.

Webhook protection

AfterShip webhook destinations and event notifications should be configured according to the applicable product documentation. The exact signing or verification mechanism should be confirmed before production deployment.

Shipment data protection

  • Limit logging and retention of recipient names, addresses, email addresses, phone numbers, and delivery information.
  • Restrict access to API credentials and webhook configuration.
  • Use controlled Martini APIs and validation before routing shipment events to downstream applications.

Operational considerations for AfterShip integrations

Rate limits and pagination

AfterShip limits can vary by API, product, account, and subscription plan. Avoid unnecessary polling, use webhook events where appropriate, limit concurrency, and implement retry with exponential backoff. Tracking-list synchronization should handle pagination and persist progress for restartable processing.

Idempotency and ordering

Use source order or fulfillment identifiers, tracking numbers, courier identifiers, and AfterShip Tracking identifiers to prevent duplicate creation. Webhook deliveries may be duplicated, delayed, or out of order, so compare event timestamps and shipment status progression before applying updates.

Schema and testing

Use explicit mappings, tolerate unknown fields, and isolate AfterShip payloads from internal shipment models. Test authentication failures, invalid courier data, rate limits, missing resources, duplicate callbacks, downstream failures, and changes across API products or versions.

Why use Martini instead of scripts or point-to-point integrations?

Orchestrate more than an API call

Scripts can call AfterShip, but Martini provides a maintainable workflow for receiving events, retrieving current resources, applying business rules, mapping data, updating several systems, and managing operational state.

Separate vendor and enterprise models

Martini can normalize Tracking, Checkpoint, Courier, and status data before distributing it to commerce, ERP, support, or incident applications. This reduces point-to-point coupling and isolates vendor-specific payload changes.

Operate integrations reliably

  • Use scheduled, event-driven, and API-led execution patterns.
  • Apply validation, retries, backoff, duplicate protection, and exception routing.
  • Keep credentials in secure configuration and use reusable workflows and APIs for consistent deployment.

Frequently asked questions

How can AfterShip be integrated with enterprise systems?

AfterShip can be integrated through its REST APIs and webhook-style notifications. Enterprise workflows can create or retrieve Tracking records, read Checkpoint and Courier data, receive selected delivery events, and synchronize normalized shipment information with commerce, ERP, customer-service, and operational applications.

Can Martini integrate with AfterShip?

Yes. Martini can consume AfterShip REST APIs, receive AfterShip webhook callbacks through APIs or webhook-triggered workflows, store the API key in secure configuration, and map Tracking, Checkpoint, Courier, and delivery-status data to downstream systems.

Do I need a connector to integrate AfterShip with Martini?

No dedicated AfterShip connector is required. Martini can integrate with AfterShip using its confirmed REST APIs, webhook callbacks, API-key authentication, workflows, APIs, mappings, and error-handling capabilities.

Is there any extra Lonti cost to integrate AfterShip with Martini?

Lonti does not charge an additional per-connector or per-vendor fee to integrate AfterShip. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from AfterShip, cloud infrastructure, or other third-party systems depending on subscriptions, usage, and deployment model.

Which AfterShip integration methods should architects use?

REST APIs and webhook-style callbacks are the primary confirmed mechanisms. Use REST for creating, retrieving, listing, and reconciling shipment data, and use webhooks for selected tracking events. A universal bulk API, GraphQL API, SOAP API, file API, or direct database access was not confirmed.

Can Martini receive AfterShip tracking events?

Yes. AfterShip supports webhook-style notifications for selected events such as in transit, delivered, exception, failed delivery, and returned to sender. Martini can receive the callback, validate it, handle duplicates or out-of-order delivery, and route the normalized event to another application.

How does synchronization and data mapping work?

Martini can map AfterShip Tracking, Checkpoint, Courier, and related shipment data into a canonical internal model and then apply target-specific mappings. Scheduled synchronization should use pagination, incremental timestamps or checkpoints where supported, bounded concurrency, and stable identifiers to prevent duplicate processing.

How are AfterShip errors, retries, and duplicate events handled?

Martini workflows can separate authentication, validation, not-found, rate-limit, transient network, and downstream errors. Transient failures can be retried with backoff, while invalid shipment data can be routed to an exception process. Webhook event keys, tracking identifiers, timestamps, and status progression can support idempotency and ordering controls.

Related Martini documentation

APIs

Webhooks

Workflows

Security

Operations

Build reliable AfterShip integrations with Martini

Use Martini to connect AfterShip tracking APIs and webhook events with the systems that manage fulfillment, customer service, orders, and delivery operations.

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