.png)
Agilysys Integration Guide
Integrate Agilysys hospitality applications with enterprise systems through secured REST APIs, scheduled workflows, and product-specific event mechanisms where available.
Agilysys integration options at a glance
Agilysys provides REST APIs across parts of its hospitality portfolio, including products such as Stay, POS, InfoGenesis, rGuest, Spa, Golf, and Inventory. Exact endpoints, objects, permissions, and tenant coverage depend on the licensed products and customer environment. OAuth 2.0 is the primary authentication pattern to verify, with tenant and product-specific scopes potentially required. Webhooks or outbound callbacks are not confirmed as generally available, so scheduled Martini workflows can poll supported endpoints using timestamps, statuses, business dates, or other change markers. Martini can orchestrate calls, transform hospitality data, expose normalized APIs, and apply retry, reconciliation, and security controls.
| Integration point | Supported by Agilysys? | Common use cases | How Martini supports it |
|---|---|---|---|
| REST APIs | Yes | Agilysys REST APIs are the primary integration mechanism to investigate for Guests, Reservations, Rooms, Folios, Charges, Checks, and other product-specific objects. Endpoint and permission coverage varies by product and tenant. | Martini can consume Agilysys REST APIs, generate reusable API integration assets from external definitions where available, transform responses, and orchestrate updates to other systems. |
| Authentication | Limited | Secure API access is required. OAuth 2.0, client credentials, bearer tokens, tenant identifiers, and product-specific scopes should be verified against the applicable Agilysys Developer Portal and contract. | Martini can store client credentials, tokens, tenant configuration, and environment-specific values as secrets and apply the required authorization configuration to API calls. |
| Webhooks / outbound callbacks | Not confirmed | Webhook or callback coverage has not been confirmed across the Agilysys portfolio. Product-specific event notifications should be verified before designing an event-driven integration. | If Agilysys provides an applicable callback, Martini can receive and process it through an API or workflow. Otherwise, Martini can implement scheduled polling with checkpoints. |
| Scheduled synchronization | Yes | Scheduled polling is a practical fallback when webhook coverage is unavailable. Synchronization can use updated timestamps, business dates, statuses, or other vendor-supported change markers. | Martini can trigger workflows on a schedule, paginate through results, persist checkpoints, and apply bounded windows, retry policies, and reconciliation logic. |
| Bulk / asynchronous / batch APIs | Not confirmed | A generally available bulk or asynchronous API was not verified. Product-specific exports or batch features must be confirmed before use. | Martini can orchestrate bounded batches and process responses when an approved Agilysys mechanism exists, without assuming a standard bulk API. |
| File / attachment APIs | Not confirmed | General Agilysys file import, export, or attachment API support was not confirmed. Product-specific reports or exports require separate verification. | Martini can process JSON, XML, Excel, and other files when they are made available through an approved Agilysys endpoint or file-transfer process. |
| SOAP APIs | Legacy | Current SOAP support was not confirmed. Historical or product-specific environments may expose SOAP, but new integrations should not assume it is available. | If a customer confirms a supported SOAP service, Martini can consume SOAP services; otherwise, REST APIs remain the preferred integration path. |
How Agilysys exposes data and business events
Agilysys REST APIs
Agilysys REST APIs are the primary documented integration mechanism to investigate across its hospitality products. They may expose Guests, Reservations, Rooms, Folios, Charges, Checks, and other product-specific objects, but endpoint coverage and permissions require tenant-level verification.
Martini implementation pattern
Martini implementation pattern: Martini authenticates to the applicable Agilysys API, retrieves or submits resources, validates the response, maps product-specific fields into a canonical model, and invokes downstream systems or exposes normalized results through a Martini API.
Implementation sequence
Agilysys webhook notifications
Agilysys webhook and outbound callback coverage was not confirmed as generally available. Selected products or event types may provide notification mechanisms, but availability must be verified before relying on real-time delivery.
Martini implementation pattern
Martini implementation pattern: when an official Agilysys callback is available, Martini exposes a controlled receiving API or workflow trigger, validates the notification, retrieves the current Agilysys resource when necessary, and processes the event idempotently. If no callback exists, use scheduled polling instead.
Implementation sequence
Scheduled Agilysys synchronization
Scheduled synchronization is a practical approach when webhook coverage is unavailable or insufficient. Agilysys data can be polled using updated timestamps, business dates, statuses, or other change markers supported by the applicable API.
Martini implementation pattern
Martini implementation pattern: a scheduler starts the workflow, the workflow reads its checkpoint, retrieves paginated changes within a bounded window, maps and writes each item, and advances the checkpoint only after successful processing.
Implementation sequence
Common Agilysys integration patterns
Pattern 1: Synchronize guests and reservations to a CRM
When to use this pattern
Use this pattern when hospitality teams need guest profiles, reservation context, and stay history in Salesforce or another CRM. It supports scheduled synchronization when Agilysys event delivery is unavailable and can optionally support approved profile updates in the reverse direction.
Integration direction
Example Mapping
| Agilysys Field | Canonical Field | Target Field |
|---|---|---|
| guestId | customer.externalId | Contact.AgilysysGuestId |
| reservationStatus | stay.status | Reservation__c.Status__c |
| arrivalDate | stay.arrivalDate | Reservation__c.Arrival_Date__c |
| departureDate | stay.departureDate | Reservation__c.Departure_Date__c |
Martini implementation pattern
A scheduled Martini workflow retrieves changed Guests and Reservations, matches records by stable source identifiers, normalizes names, dates, contact details, and statuses, and applies consent and duplicate rules before upserting Salesforce records. Transient failures are retried with backoff, while validation failures are retained for operational review.
Martini capabilities used
- workflows
- API consumption
- scheduling
- data mapping
- business rules
- error handling
Pattern 2: Distribute reservations and room availability
When to use this pattern
Use this pattern when Agilysys reservation, room, rate, or availability information must be exchanged with another hospitality or booking application. The design should support bidirectional flows only where the customer’s Agilysys API permissions allow them.
Integration direction
Example Mapping
| Agilysys Field | Canonical Field | Target Field |
|---|---|---|
| reservationId | booking.externalId | Reservation.confirmationNumber |
| roomType | accommodation.roomTypeCode | Reservation.roomType |
| occupancy | accommodation.occupancy | Reservation.occupancy |
| status | booking.status | Reservation.status |
Martini implementation pattern
Martini orchestrates API calls in either direction, translates property and room identifiers, converts local dates and time zones, and checks for conflicts before writing changes. Idempotency keys, correlation IDs, cancellation rules, and reconciliation workflows protect against duplicate bookings and timeout recovery issues.
Martini capabilities used
- workflows
- API consumption
- data mapping
- business rules
- idempotency
- error handling
Pattern 3: Send folio and point-of-sale transactions to finance
When to use this pattern
Use this pattern when Folios, Charges, Checks, and approved payment-related status must be transferred to NetSuite or another accounting platform. The exact posting operations and financial endpoints must be confirmed for the licensed Agilysys product.
Integration direction
Example Mapping
| Agilysys Field | Canonical Field | Target Field |
|---|---|---|
| folioId | account.externalId | CustomerDeposit.externalId |
| chargeAmount | transaction.amount | Transaction.amount |
| businessDate | transaction.businessDate | Transaction.trandate |
| outlet | transaction.revenueCenter | Transaction.department |
Martini implementation pattern
A Martini workflow retrieves approved financial objects, validates currency, tax, outlet, revenue-center, and business-date mappings, then creates or stages accounting transactions. Stable source identifiers and idempotency checks prevent duplicate postings; reversals, refunds, and partial failures are sent to reconciliation handling.
Martini capabilities used
- API consumption
- scheduled workflows
- data mapping
- validation
- business rules
- error handling
Pattern 4: Trigger guest communications from reservation data
When to use this pattern
Use this pattern when guest-engagement or messaging applications need arrival, departure, reservation, room, or service context. It is suitable for scheduled polling unless product-specific Agilysys callbacks are confirmed.
Integration direction
Example Mapping
| Agilysys Field | Canonical Field | Target Field |
|---|---|---|
| guestId | guest.externalId | User.externalId |
| reservationStatus | journey.status | Ticket.customReservationStatus |
| arrivalDate | journey.arrivalDate | Ticket.customArrivalDate |
| roomNumber | stay.roomIdentifier | Ticket.customRoom |
Martini implementation pattern
Martini retrieves eligible Reservations and Guests, applies rules for confirmed status, timing, VIP handling, consent, and opt-out status, then creates or updates the target service or messaging object. The workflow records correlation identifiers and avoids repeat communications through checkpoint and idempotency logic.
Martini capabilities used
- scheduling
- API consumption
- data mapping
- business rules
- privacy controls
- error handling
Applications commonly integrated with Agilysys
Agilysys commonly sits within a broader hospitality and enterprise application landscape. The following are practical integration targets for guest, reservation, operational, financial, service, and reporting data; actual endpoint support and business rules should be confirmed for the customer’s Agilysys products and tenant.
| Application | Scenario | Direction | Martini Pattern |
|---|---|---|---|
| Salesforce | Synchronize guest profiles, reservations, stay history, and service interactions with CRM processes. | Agilysys → Martini → Salesforce | Martini polls or consumes available Agilysys APIs, matches Guests using stable source identifiers, maps Reservations and stay details to Salesforce objects, and applies consent, duplicate-prevention, and retry rules. |
| Oracle Hospitality OPERA | Exchange reservations, guest data, room information, and selected folio-related information where both hospitality platforms are present. | Agilysys → Martini → Oracle Hospitality OPERA | Martini orchestrates bidirectional REST calls where permitted, translates property, room, reservation, and guest identifiers, and uses idempotency and reconciliation workflows for booking updates. |
| Microsoft Dynamics 365 | Connect guest, reservation, customer-service, and selected financial data with CRM or ERP processes. | Agilysys → Martini → Microsoft Dynamics 365 | A Martini workflow retrieves approved Agilysys objects, validates required fields, maps them to Dynamics 365 models, and routes authorization or validation failures to an exception process. |
| NetSuite | Transfer charges, revenue summaries, payments, and settlement information into finance and accounting workflows. | Agilysys → Martini → NetSuite | Martini retrieves Folios, Charges, Checks, and approved payment-related data, applies property, outlet, tax, currency, and business-date mappings, then posts or stages accounting transactions with duplicate controls. |
| Stripe | Coordinate approved payment, authorization, or settlement workflows where Stripe is part of the customer’s payment architecture. | Agilysys → Martini → Stripe | Martini validates payment-related instructions and identifiers, coordinates permitted API calls between systems, masks sensitive values, and records correlation identifiers for reconciliation. |
| Workday | Provide finance, supplier, or workforce-related data to enterprise back-office processes connected to hospitality operations. | Agilysys → Martini → Workday | Martini extracts approved operational or financial data, transforms property and organizational dimensions, and sends only the fields required by Workday processes using scheduled workflows. |
| Zendesk | Create or enrich guest-service cases using reservation, stay, and guest information. | Agilysys → Martini → Zendesk | Martini polls relevant Agilysys objects, applies guest matching and privacy rules, creates or updates Zendesk cases, and preserves source identifiers to prevent duplicate tickets. |
| Power BI | Load reservation, occupancy, revenue, point-of-sale, and operational data for reporting and analysis. | Agilysys → Martini → Power BI | Martini retrieves approved Agilysys data, normalizes product-specific responses into reporting structures, and sends it to an approved warehouse or reporting layer used by Power BI. |
How to build a Agilysys integration in Martini
Objective
Establish tenant-specific access to the applicable Agilysys product and confirm the customer’s API permissions, environments, scopes, and identifiers.
Instructions in Martini
- Confirm the licensed Agilysys product, property scope, base URL, and API objects
- Verify OAuth 2.0 grant, scopes, client credentials, and provisioning requirements
- Store client secrets, tokens, tenant identifiers, and URLs as Martini environment secrets
Objective
Select an event-driven or scheduled initiation model based on the Agilysys product’s confirmed capabilities.
Instructions in Martini
- Verify whether the relevant product provides official callbacks or event notifications
- Use a secured Martini API or workflow trigger when an approved callback exists
- Use a scheduler with bounded polling windows when callbacks are unavailable
Objective
Retrieve current Agilysys resources reliably and efficiently while accounting for pagination, checkpoints, and product-specific filters.
Instructions in Martini
- Call the applicable REST endpoints for Guests, Reservations, Rooms, Folios, Charges, or Checks
- Implement the vendor’s confirmed pagination and incremental-filter behavior
- Persist checkpoints only after the corresponding target writes succeed
Objective
Coordinate API calls, enrichment, validation, target writes, and exception handling in a maintainable Martini workflow.
Instructions in Martini
- Separate retrieval, transformation, business rules, and target operations into clear workflow stages
- Use correlation identifiers to trace each hospitality transaction
- Branch permanent validation failures from transient technical failures
Objective
Convert product-specific Agilysys responses into the target application’s canonical model without losing source identifiers or operational context.
Instructions in Martini
- Map vendor fields to canonical and target fields
- Normalize dates, time zones, currencies, taxes, statuses, and property identifiers
- Validate required fields and apply guest matching, consent, and financial controls
Objective
Create or update downstream records safely and preserve enough information for replay and reconciliation.
Instructions in Martini
- Use upsert or idempotent operations where supported by the target
- Preserve Agilysys identifiers and Martini correlation IDs
- Prevent duplicate reservations, messages, charges, and financial postings
Common Agilysys data objects used in integrations
| Object | Typical Use | Common target systems | Martini handling |
|---|---|---|---|
| Guests | Synchronize guest profiles, contact details, preferences, identifiers, and stay-related information. | Salesforce, Microsoft Dynamics 365, Zendesk, guest-engagement applications | Martini matches Guests using stable Agilysys identifiers, normalizes personal data, applies consent and privacy rules, and upserts target records with duplicate protection. |
| Reservations | Exchange bookings, stay dates, occupancy, room types, guest associations, and reservation statuses. | Oracle Hospitality OPERA, Salesforce, booking and guest-facing applications | Martini retrieves or updates Reservations where permitted, converts statuses and dates, accounts for property time zones, and uses idempotency and reconciliation for retries. |
| Rooms | Represent physical rooms, room types, availability, and room status. | Oracle Hospitality OPERA, booking applications, operational reporting platforms | Martini maps property and room identifiers, caches relatively static reference data where appropriate, and applies incremental or scheduled synchronization. |
| Folios | Track guest or reservation account balances and posted financial activity. | NetSuite, finance platforms, reporting warehouses | Martini retrieves approved Folio data, maps business dates, currencies, taxes, outlets, and balances, and prevents duplicate financial postings. |
| Charges | Represent accommodation, food and beverage, activity, service, tax, and other financial postings. | NetSuite, accounting systems, reporting platforms | Martini validates Charges, applies revenue-center and tax mappings, handles reversals or adjustments explicitly, and routes permanent failures for reconciliation. |
| Checks | Represent point-of-sale transactions, items, tenders, and payment status. | NetSuite, finance systems, reporting warehouses | Martini transforms Checks into accounting or reporting structures, preserves source identifiers, masks sensitive payment information, and applies retry and duplicate controls. |
Authentication and security considerations
Product-specific authentication
Agilysys API authentication is product- and tenant-dependent. OAuth 2.0 is the primary pattern to verify, including the applicable grant, client credentials, bearer tokens, tenant identifiers, and product-specific scopes.
Secure configuration
- Store client secrets, access tokens, tenant identifiers, and environment URLs as Martini secrets.
- Use HTTPS and least-privilege API permissions.
- Do not assume credentials for one Agilysys product can access another product.
- Limit guest and payment-related data exposure and mask sensitive values in logs.
Operational considerations for Agilysys integrations
Reliability and throughput
- Verify rate limits, concurrency guidance, pagination style, and retry headers with Agilysys.
- Respect 429 responses and use bounded exponential backoff for transient failures.
- Use checkpoints, updated-at filters, business dates, or other confirmed change markers for incremental synchronization.
- Use stable Agilysys identifiers and idempotency controls for reservations, charges, folios, and payment-related operations.
Hospitality data controls
- Account for property-local time zones, business-date boundaries, currency, tax, rounding, outlets, and revenue centers.
- Define handling for cancellations, no-shows, reversals, refunds, adjustments, and partial failures.
- Test API versioning, enum changes, permissions, and product-specific schemas in a sandbox before production deployment.
- Route permanent validation and authorization errors to an exception or reconciliation workflow.
Why use Martini instead of scripts or point-to-point integrations?
Reusable orchestration
Martini provides a maintainable workflow layer around Agilysys APIs rather than embedding hospitality logic in isolated scripts. Teams can reuse authentication, mappings, validation, business rules, retries, and reconciliation behavior across properties and products.
Controlled integration surface
Martini can expose normalized APIs for downstream applications, protecting Agilysys credentials and isolating product-specific models. It can also combine Agilysys data with CRM, finance, service, messaging, and reporting workflows.
Operational visibility
Centralized workflow execution, correlation identifiers, error handling, checkpoints, and logging make it easier to monitor synchronization and safely replay failed work than with unmanaged point-to-point scripts.
Frequently asked questions
Agilysys can be integrated primarily through its product-specific REST APIs. Martini can authenticate to approved Agilysys endpoints, retrieve or update Guests, Reservations, Rooms, Folios, Charges, Checks, and other licensed objects, then map them into CRM, finance, hospitality, service, or reporting systems. Scheduled polling is appropriate where webhook or callback coverage is unavailable.
Yes. Martini can integrate with Agilysys by consuming the applicable Agilysys REST APIs, securing tenant-specific authentication, orchestrating workflows, transforming hospitality data, and synchronizing it with other systems. Any product-specific callbacks or event mechanisms must be confirmed in the customer’s Agilysys environment.
No. A dedicated Agilysys connector is not required. Martini can use Agilysys’s confirmed native REST APIs and authentication methods, and can process officially supported callbacks or files if the applicable product provides them.
Lonti does not charge an additional per-connector or per-vendor fee to integrate Agilysys. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from Agilysys, cloud infrastructure, payment providers, or other third-party systems depending on subscriptions, usage, and deployment model.
REST APIs are the primary mechanism to investigate for current integrations. Exact endpoints and object coverage vary across Stay, POS, InfoGenesis, rGuest, Spa, Golf, Inventory, and other products. GraphQL was not confirmed, and current SOAP support was not verified, so neither should be assumed without product-specific documentation.
Webhook or outbound callback support was not confirmed as a universal Agilysys capability. Selected products or event types may provide notifications, but this must be verified for the customer’s tenant. Martini can use scheduled polling with timestamps, statuses, business dates, or reconciliation windows when callbacks are unavailable.
Martini can run scheduled workflows that retrieve paginated and incrementally filtered Agilysys resources, map them to a canonical model, and write them to target systems. Checkpoints, stable source identifiers, idempotency, bounded polling windows, and reconciliation workflows help manage updates, cancellations, reversals, and retry recovery.
Yes. Martini can expose a controlled REST API that normalizes selected Agilysys Guests, Reservations, Rooms, Folios, Charges, or Checks for downstream applications. The façade can centralize authentication, transformation, validation, business rules, and access to product-specific Agilysys APIs without exposing vendor credentials to every consumer.
Related Martini documentation
Workflows
Data processing
Connect Agilysys with your enterprise systems
Use Martini to build secure, maintainable Agilysys integrations across hospitality operations, CRM, finance, service, and reporting systems.