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Chargebee Integration Guide
Connect Chargebee billing, subscription, customer, invoice, and payment data with enterprise systems through REST APIs, selected webhook events, and orchestrated Martini workflows.
Chargebee integration options at a glance
Chargebee’s primary integration mechanism is its versioned REST API, which provides access to customers, subscriptions, catalog objects, invoices, transactions, and related billing resources. Chargebee also supports webhook notifications for selected customer, subscription, invoice, payment, credit note, and payment source events. The Events API can help reconcile deliveries and support incremental synchronization. Martini can consume these APIs, receive and validate webhook events, retrieve downloadable resources such as invoice documents, and orchestrate workflows for checkout or billing portal sessions through Hosted Pages. API keys and OAuth credentials can be secured in Martini environment configuration.
| Integration point | Supported by Chargebee? | Common use cases | How Martini supports it |
|---|---|---|---|
| REST APIs | Yes | Chargebee’s versioned REST API supports Customers, Subscriptions, Items, Item Prices, Invoices, Transactions, Credit Notes, Events, Hosted Pages, and related billing resources. | Martini can consume Chargebee REST endpoints, apply validation and business rules, transform payloads, expose normalized APIs, and write results to downstream systems. |
| Webhooks / outbound callbacks | Yes | Chargebee sends notifications for selected customer, subscription, invoice, payment, dispute, credit note, payment source, and related billing lifecycle events. | Martini can expose a controlled endpoint, validate and deduplicate incoming events, route by event type, and trigger follow-up workflows for longer processing. |
| Events API | Yes | The Events API provides event records that can support reconciliation, event-history retrieval, and incremental synchronization when webhook delivery is delayed or incomplete. | Martini can retrieve event records on a schedule or after webhook processing, store checkpoints, and reconcile downstream state with current Chargebee resources. |
| Bulk / asynchronous synchronization | Limited | List APIs, pagination, filtering, event retrieval, and asynchronous business processes support batch-style synchronization, but a universal bulk API for all Chargebee resources was not confirmed. | Martini can orchestrate paginated jobs, checkpoint progress, limit concurrency, and retry failed resources without assuming a single bulk endpoint. |
| File / downloadable resources | Limited | Chargebee exposes selected downloadable billing resources, including invoice documents; it was not confirmed as a general-purpose file or attachment repository. | Martini can retrieve supported documents and forward them to a file process, email workflow, or downstream storage endpoint. |
| Authentication | Yes | Chargebee supports site API keys for server-to-server requests and OAuth for applications acting on behalf of users or merchants, subject to site and permission scope. | Martini can use secure environment configuration for API keys, OAuth credentials, tokens, and webhook secrets, separating credentials from workflow logic. |
| Hosted Pages | Yes | Hosted Pages support customer-facing checkout, subscription changes, payment method updates, and billing portal flows through Chargebee sessions. | Martini can receive an application request, call the relevant Chargebee API operation, return the hosted URL, and process subsequent webhook state changes. |
| GraphQL APIs | Not confirmed | No official Chargebee GraphQL API documentation was confirmed in the reviewed research. | Martini should use the confirmed Chargebee REST API and event mechanisms rather than assume GraphQL support. |
| SOAP APIs | Not confirmed | No official Chargebee SOAP API documentation was confirmed in the reviewed research. | Martini should use the confirmed Chargebee REST API and event mechanisms rather than assume SOAP support. |
How Chargebee exposes data and business events
Chargebee REST APIs
Chargebee’s versioned REST API is the primary programmatic interface for billing, subscription, catalog, customer, invoice, transaction, event, and Hosted Page resources. Requests are authenticated with site API keys or, where applicable, OAuth credentials and are subject to site permissions and API limits.
Martini implementation pattern
Martini implementation pattern: a workflow calls the required Chargebee endpoint, handles pagination and response validation, retrieves related resources when needed, maps the result into a canonical model, applies business rules, and writes to the target system or returns a normalized API response.
Implementation sequence
Chargebee Webhooks
Chargebee supports webhook notifications for selected billing lifecycle events, including customer changes, subscription changes, invoice and payment status changes, disputes, credit notes, and payment source changes. Webhooks do not represent unrestricted notification coverage for every API mutation.
Martini implementation pattern
Martini implementation pattern: expose a controlled endpoint, validate the request and event structure, record the Chargebee event identifier, acknowledge quickly, and route expensive processing to a follow-up workflow. The workflow can retrieve the current resource to avoid relying on stale or out-of-order event payloads.
Implementation sequence
Chargebee Events API
The Events API provides access to Chargebee event records and can support reconciliation when webhook delivery is delayed, retried, or insufficient for an incremental synchronization design.
Martini implementation pattern
Martini implementation pattern: schedule a workflow to retrieve events after a stored checkpoint, filter or route relevant event types, retrieve current business resources, and compare processing records with downstream state. This provides a reconciliation path alongside real-time webhook handling.
Implementation sequence
Chargebee Hosted Pages
Chargebee Hosted Pages support customer-facing checkout, subscription changes, payment method updates, and billing portal operations. The surrounding application can request a session and use the resulting Chargebee URL for the customer interaction.
Martini implementation pattern
Martini implementation pattern: expose a Martini API for the calling application, validate the requested customer or plan information, create or retrieve the relevant Hosted Page session through Chargebee, and return the URL. Later Chargebee webhook events update internal state asynchronously.
Implementation sequence
Chargebee downloadable resources
Chargebee supports selected downloadable billing resources, such as invoice documents. The reviewed research does not confirm a general-purpose file or attachment repository API.
Martini implementation pattern
Martini implementation pattern: retrieve a supported document through the Chargebee API after an invoice or billing event, validate the response, and forward the document to an approved file store, email process, or downstream document workflow without treating Chargebee as general file storage.
Implementation sequence
Common Chargebee integration patterns
Pattern 1: Sync subscriptions to a CRM
When to use this pattern
Use this pattern when sales and customer-success teams need current customer, subscription, plan, renewal, and cancellation information. Chargebee webhook events provide timely notification for selected lifecycle changes, while REST API retrieval supplies the current Customer and Subscription state.
Integration direction
Example Mapping
| Chargebee Field | Canonical Field | Target Field |
|---|---|---|
| customer.id | customer.externalId | Salesforce Account.ChargebeeCustomerId |
| subscription.status | subscription.status | Salesforce Subscription.Status |
| subscription.item_price_id | subscription.planPriceId | Salesforce Subscription.PlanPriceId |
| subscription.next_billing_at | subscription.renewalDate | Salesforce Subscription.RenewalDate |
Martini implementation pattern
Martini receives a selected Chargebee event, validates and deduplicates it, retrieves the current Customer and Subscription, and maps the result to Salesforce. Business rules can classify active, paused, cancelled, or payment-problem states. Upsert keys prevent duplicates, while failed API calls are retried and unrecoverable mapping errors are routed for review.
Martini capabilities used
- workflows
- API consumption
- webhook receiving
- data mapping
- business rules
- error handling
- retry handling
Pattern 2: Synchronize invoices and transactions to accounting
When to use this pattern
Use this pattern when finance teams need Chargebee billing documents and payment activity in an accounting or ERP process. Event-driven processing can reduce latency, while scheduled reconciliation handles missed notifications and financial corrections.
Integration direction
Example Mapping
| Chargebee Field | Canonical Field | Target Field |
|---|---|---|
| invoice.id | invoice.externalId | NetSuite Invoice.ExternalId |
| invoice.total | invoice.totalMinorUnits | NetSuite Invoice.Total |
| invoice.currency_code | invoice.currency | NetSuite Invoice.Currency |
| transaction.type | payment.transactionType | NetSuite Payment.Type |
Martini implementation pattern
Martini retrieves Invoices and Transactions, resolves related Customers where necessary, converts minor currency units and timestamps, and applies tax, credit, and payment-status rules before writing to NetSuite. Durable checkpoints, stable identifiers, and reconciliation workflows support restartability and duplicate prevention.
Martini capabilities used
- workflows
- scheduled synchronization
- API consumption
- pagination
- data transformation
- business rules
- idempotency
- monitoring
Pattern 3: Provision access from subscription lifecycle events
When to use this pattern
Use this pattern when an active Chargebee Subscription should create or adjust access in a SaaS application or identity platform, and cancellation, pause, or quantity changes should alter entitlements.
Integration direction
Example Mapping
| Chargebee Field | Canonical Field | Target Field |
|---|---|---|
| subscription.id | subscription.externalId | Application.SubscriptionId |
| subscription.status | access.lifecycleState | Application.AccessState |
| subscription.quantity | access.seatCount | Application.SeatCount |
| subscription.cancelled_at | access.deprovisionAt | Application.DeprovisionAt |
Martini implementation pattern
A Martini webhook workflow routes selected Subscription events, retrieves the current subscription and related Customer, validates the requested state transition, and calls the application API to provision, suspend, adjust, or deprovision access. Idempotency keys and state checks protect against repeated or out-of-order events; transient failures are retried asynchronously.
Martini capabilities used
- webhook receiving
- workflow orchestration
- API consumption
- validation
- business rules
- asynchronous execution
- error handling
Pattern 4: Orchestrate checkout and billing portal sessions
When to use this pattern
Use this pattern when an application wants to initiate Chargebee checkout, subscription changes, or payment-method updates without embedding Chargebee credentials or billing logic in the application itself.
Integration direction
Example Mapping
| Chargebee Field | Canonical Field | Target Field |
|---|---|---|
| customer.id | billingCustomerId | Chargebee Customer.id |
| item_price_id | requestedPlanPriceId | Chargebee Subscription.item_price_id |
| redirect_url | returnUrl | Chargebee Hosted Page.return_url |
| hosted_page.url | billingSessionUrl | Application.checkoutUrl |
Martini implementation pattern
Martini exposes a controlled API, validates customer and plan inputs, calls Chargebee to create or retrieve the Hosted Page session, and returns the resulting URL. Subsequent Chargebee webhooks update internal state. Validation, authorization, correlation identifiers, and retry handling keep the session workflow separate from asynchronous billing updates.
Martini capabilities used
- API exposure
- API consumption
- authentication
- data mapping
- validation
- workflow orchestration
- webhook receiving
Applications commonly integrated with Chargebee
Chargebee billing data can be coordinated with customer, finance, tax, support, communication, and access-management applications. The exact object coverage and direction should be confirmed for each implementation, while Martini provides the orchestration, mapping, validation, and error-handling layer between Chargebee and these named systems.
| Application | Scenario | Direction | Martini Pattern |
|---|---|---|---|
| Salesforce | Synchronize Customers, Subscriptions, renewal dates, plan information, and billing status for sales and customer-success processes. | Chargebee → Martini → Salesforce | Receive selected Chargebee webhook events, retrieve the current Customer and Subscription through the REST API, map billing fields to Salesforce objects, and use idempotent upserts with retry handling. |
| NetSuite | Transfer Invoices, Transactions, customer information, and related financial data into ERP and accounting workflows. | Chargebee → Martini → NetSuite | Use event-driven or scheduled Chargebee API reads, normalize monetary values and tax fields, apply accounting rules, and write the result to NetSuite with durable checkpoints and reconciliation. |
| QuickBooks Online | Synchronize Customers, Invoices, payments, and credit-related data for finance operations and balance reconciliation. | Chargebee → Martini → QuickBooks Online | Retrieve Chargebee billing resources, transform minor currency units and dates into the target model, validate required accounting fields, and submit idempotent writes to QuickBooks Online. |
| Xero | Send billing and payment information to accounting workflows and support customer balance reconciliation. | Chargebee → Martini → Xero | Orchestrate paginated or event-driven reads from Chargebee, map invoice lines, taxes, currencies, and payment status, then route failures for retry or review before writing to Xero. |
| Avalara | Exchange transaction and tax-related information for tax calculation and compliance processes where Chargebee tax configuration requires it. | Chargebee → Martini → Avalara | Coordinate Chargebee billing data with Avalara API calls, apply tax and jurisdiction business rules, preserve correlation identifiers, and handle rejected or incomplete tax responses before continuing billing workflows. |
| HubSpot | Make subscription status, plan, payment, and renewal information available to marketing and customer-success workflows. | Chargebee → Martini → HubSpot | Consume Chargebee events or run incremental API synchronization, resolve the related Customer and Subscription, map lifecycle attributes to HubSpot, and prevent duplicate updates with stable identifiers. |
| Zendesk | Give support agents billing, subscription, invoice, and payment context when handling customer cases. | Chargebee → Martini → Zendesk | Expose a Martini lookup API or push selected Chargebee changes to Zendesk, retrieve current billing details on demand, and restrict exposed fields to the minimum required for support. |
| Slack | Notify internal teams about payment failures, cancellations, renewals, disputes, or other selected Chargebee events. | Chargebee → Martini → Slack | Receive and validate Chargebee webhook events, route relevant event types through a Martini workflow, format a concise notification, and use asynchronous processing so the Chargebee endpoint responds quickly. |
How to build a Chargebee integration in Martini
Objective
Establish Chargebee access using the site API key or an appropriate OAuth flow, with credentials and webhook secrets managed outside workflow definitions.
Instructions in Martini
- Configure the Chargebee API base URL and API version used by the implementation
- Store API keys, OAuth credentials, access tokens, and webhook secrets in Martini secrets or secure environment configuration
- Apply the minimum Chargebee site and resource permissions required
- Configure the downstream application authentication separately
Objective
Select the event, API, or schedule that matches the required freshness and completeness of the integration.
Instructions in Martini
- Use Chargebee webhook notifications for supported billing lifecycle events
- Use a scheduled workflow for reconciliation and incremental API synchronization
- Use the Events API when event history or missed-delivery recovery is required
- Use an exposed Martini API for application-initiated Hosted Page or billing operations
Objective
Receive the event or call Chargebee REST endpoints to obtain the authoritative Customer, Subscription, catalog, invoice, or transaction data needed by the process.
Instructions in Martini
- Validate webhook structure before processing
- Retrieve the current resource when the event payload is incomplete or may be stale
- Follow Chargebee pagination for list operations
- Persist checkpoints and filters for restartable synchronization
Objective
Coordinate Chargebee calls, related-resource retrieval, target-system calls, and asynchronous processing in a maintainable Martini workflow.
Instructions in Martini
- Route events by Chargebee event type
- Resolve related Customers, Subscriptions, Item Prices, Invoices, or Transactions when required
- Separate quick webhook acknowledgement from expensive downstream work
- Preserve correlation identifiers through each workflow stage
Objective
Transform Chargebee’s billing-oriented model into the target application’s canonical and operational fields.
Instructions in Martini
- Map stable Chargebee identifiers to target external identifiers
- Normalize monetary values, currency codes, timestamps, and billing dates
- Validate required customer, subscription, invoice, and accounting fields
- Preserve relevant unknown fields when schema tolerance is required
Objective
Enforce business decisions such as provisioning eligibility, invoice posting conditions, subscription state transitions, and tax or payment handling.
Instructions in Martini
- Define allowed Subscription status transitions
- Apply rules for payment failures, cancellations, pauses, credits, and disputes
- Avoid persisting raw payment credentials
- Use idempotency and existence checks before financial or access-changing writes
Common Chargebee data objects used in integrations
| Object | Typical Use | Common target systems | Martini handling |
|---|---|---|---|
| Customers | Represent billing customers, contact details, tax information, and billing configuration. | Salesforce, HubSpot, NetSuite, QuickBooks Online, Xero, Zendesk | Martini retrieves or receives Customer data, normalizes contact and tax fields, applies privacy rules, and upserts the result using the Chargebee customer identifier. |
| Subscriptions | Represent recurring service subscriptions, including status, Item Price, quantity, renewal dates, pause, and cancellation details. | Salesforce, HubSpot, provisioning applications, identity platforms, databases | Martini routes subscription lifecycle events, retrieves the current Subscription and related Customer, maps lifecycle state, and applies provisioning or renewal business rules. |
| Items | Define products or services in the Chargebee catalog. | Product catalogs, CRM platforms, provisioning applications, internal databases | Martini can synchronize catalog definitions, validate product mappings, and maintain a canonical reference for downstream subscription and pricing workflows. |
| Item Prices | Define recurring or one-time pricing associated with Items. | Salesforce, commerce applications, provisioning systems, internal pricing stores | Martini maps pricing, currency, billing period, and amount fields, normalizes monetary representations, and validates that referenced Items exist. |
| Invoices | Contain billing documents, charges, taxes, adjustments, payment status, and invoice line items. | NetSuite, QuickBooks Online, Xero, document stores, customer communication systems | Martini processes invoice events or paginated API reads, transforms tax and currency fields, retrieves supported invoice documents, and uses idempotent writes. |
| Transactions | Represent payment and refund activity associated with Customers, Invoices, and Subscriptions. | NetSuite, QuickBooks Online, Xero, reconciliation databases, reporting systems | Martini correlates Transactions with Invoices and Customers, preserves stable identifiers, handles payment status and refunds, and checkpoints financial synchronization. |
Authentication and security considerations
Chargebee authentication
Chargebee primarily uses site API keys for server-to-server REST API access, generally transmitted through HTTP Basic Authentication with the API key as the username and a blank password. Chargebee also supports OAuth for applications acting on behalf of users or merchants, subject to scopes, site permissions, and access-token handling.
Secure Martini configuration
- Store Chargebee API keys, OAuth credentials, access tokens, and webhook secrets in Martini secrets or secure environment configuration.
- Apply the minimum Chargebee permissions required for each workflow.
- Validate webhook requests and event structure before processing.
- Do not persist raw payment credentials; retain only the identifiers and status needed by the business process.
Operational considerations for Chargebee integrations
Rate limits and pagination
Chargebee API limits can vary by site, plan, endpoint, or account configuration. Handle HTTP 429 responses with controlled retries and exponential backoff. List endpoints are paginated, so synchronization workflows should persist progress, use filters and date ranges where available, and avoid assuming one response contains the complete dataset.
Idempotency and event ordering
Webhook and API retries can create duplicate processing, while events may be delayed or received out of order. Use Chargebee event identifiers, stable Customer, Subscription, Invoice, and Transaction identifiers, idempotency keys where supported, and downstream upsert logic. Retrieve the current resource and reconcile with the Events API or scheduled REST reads for important changes.
Financial data and schema changes
Normalize minor currency units, currency codes, tax amounts, discounts, credits, and Unix timestamps before writing to financial systems. Pin and document the Chargebee API version, avoid undocumented fields, test representative payloads, and monitor changes to API and webhook schemas. Track failed resources and preserve checkpoints for restartable jobs.
Why use Martini instead of scripts or point-to-point integrations?
Orchestration instead of isolated scripts
Chargebee integrations often combine webhook acknowledgement, related-resource retrieval, pagination, business rules, financial transformation, downstream writes, and reconciliation. Martini keeps this behavior in observable workflows rather than scattering it across one-off scripts.
Reusable integration assets
Martini can expose controlled APIs, consume Chargebee REST endpoints, receive webhook events, map data into canonical models, and reuse authentication and error-handling patterns across billing processes. This supports CRM synchronization, accounting integration, provisioning, checkout orchestration, and document processing without coupling every application directly to Chargebee.
Reliability and maintainability
- Separate real-time webhook handling from longer asynchronous processing.
- Apply validation, idempotency, retry, checkpoint, and reconciliation logic consistently.
- Centralize secrets and environment-specific configuration.
- Monitor workflow execution and retain enough correlation data to troubleshoot financial and subscription events.
Frequently asked questions
Chargebee can be integrated primarily through its versioned REST API, selected webhook notifications, the Events API, Hosted Pages, and supported downloadable resources. Enterprise workflows commonly synchronize Customers, Subscriptions, Invoices, Transactions, catalog data, and payment status with CRM, accounting, ERP, provisioning, support, and reporting systems.
Yes. Martini can consume the Chargebee REST API, receive and validate selected Chargebee webhook events, retrieve Events API data for reconciliation, orchestrate Hosted Page sessions, and transform Chargebee billing data for downstream applications or databases. No native Martini Chargebee connector is documented in the supplied research.
No. A dedicated Chargebee connector is not required. Martini can integrate with Chargebee using its confirmed native REST APIs, webhook events, Events API, Hosted Page operations, authentication methods, and supported downloadable resources.
Lonti does not charge an additional per-connector or per-vendor fee to integrate Chargebee. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from Chargebee, cloud infrastructure, or other third-party systems depending on subscription, usage, and deployment model.
The Chargebee REST API is the primary method for reading and writing billing, subscription, catalog, customer, invoice, and transaction data. Use webhooks for supported lifecycle events, the Events API or scheduled REST reads for reconciliation, and Hosted Pages for customer-facing checkout or billing portal flows. No official Chargebee GraphQL or SOAP API was confirmed.
No. Chargebee supports webhook notifications for selected customer, subscription, invoice, payment, dispute, credit note, payment source, and related events, but webhook coverage should not be assumed for every API mutation or object. Martini can combine webhook processing with the Events API and scheduled REST synchronization.
Martini can receive event notifications or run scheduled, paginated REST API workflows, retrieve related Chargebee objects, and map them into a canonical or target-specific model. Workflows can normalize currency units and timestamps, apply business rules, maintain checkpoints, and upsert data into applications, databases, files, or messaging processes.
A robust Martini implementation validates webhook requests, deduplicates using Chargebee event identifiers, uses stable object identifiers and idempotency keys where supported, retries transient failures with backoff, and records failed resource identifiers. It should retrieve current resources and run reconciliation because events can be delayed, retried, or received out of order.
Related Martini documentation
Build a maintainable Chargebee integration with Martini
Use Martini to connect Chargebee billing and subscription processes with enterprise applications through secure APIs, webhook workflows, data mapping, reconciliation, and operational controls.