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Entrata Integration Guide

Entrata provides customer-authorized property-management APIs, commonly using structured XML over HTTP, with account-specific callbacks and synchronization options.

Entrata integration options at a glance

Entrata provides customer- and partner-authorized HTTP API access for exchanging property-management data, although the available modules, endpoints, payload formats, and credentials vary by account. Entrata materials commonly use structured XML, while specific endpoints may need to be confirmed for XML or JSON support. Webhook-style callbacks may be available for selected integrations, but broad event coverage is not confirmed. Martini can consume the approved Entrata API, transform XML or JSON, run scheduled synchronization workflows, expose receiving APIs for supported callbacks, and send data to downstream systems. Pagination, incremental filters, exports, quotas, and write permissions should be validated for each tenant.

Integration pointSupported by Entrata?Common use casesHow Martini supports it
HTTP APIsLimitedEntrata provides customer-authorized HTTP API access for property-management data such as Properties, Units, Residents, Leases, Applicants, Work Orders, Payments, and Vendors. Endpoint structure and enabled resources vary by tenant.Martini can consume the approved Entrata API from workflows, manage request configuration, transform responses, and orchestrate downstream writes.
XML payloadsYesEntrata materials commonly describe structured XML request and response payloads for API exchanges, subject to tenant-specific documentation.Martini can parse, transform, validate, and map XML within integration workflows before sending data to target APIs.
JSON payloadsLimitedJSON may be available for particular endpoints or configurations, but support should be confirmed for the target Entrata API version and resource.Martini can handle JSON where the Entrata endpoint provides it and can transform between JSON, XML, and downstream schemas.
Webhooks / outbound callbacksLimitedEntrata may provide account- or integration-specific notifications, but broad coverage across objects and events is not confirmed.Martini can expose a receiving API endpoint and trigger a workflow when the customer’s Entrata configuration supplies a supported callback.
Bulk / async / batch APIsNot confirmedNo generally applicable public documentation confirms bulk or asynchronous APIs across Entrata resources. Export and batch options require tenant-level verification.Martini can orchestrate scheduled or staged processing when approved exports or batch endpoints are available, without assuming a bulk API.
File / attachment APIsNot confirmedGeneral document or attachment API support has not been confirmed. A tenant-specific endpoint must be verified before file exchange is designed.Martini can retrieve or send files through a documented endpoint if Entrata exposes one, and can otherwise omit unsupported file handling.
AuthenticationLimitedEntrata API access requires provisioned account-specific credentials, but the universal authentication scheme is not publicly confirmed.Martini can store credentials in Secrets Management and apply the customer-confirmed authentication configuration without assuming OAuth, JWT, or an API-key header.
Database / analytics accessNoDirect access to the Entrata application database should not be assumed or used as the integration boundary.Martini should consume supported Entrata APIs or approved exports rather than connecting directly to the application database.

How Entrata exposes data and business events

Entrata HTTP APIs

Entrata provides customer-authorized HTTP API access for exchanging property-management data. The exact endpoint structure, enabled modules, operations, authentication scheme, and XML or JSON representation must be confirmed from tenant-specific documentation.

Martini implementation pattern

Martini implementation pattern: Martini workflows authenticate using customer-provided configuration, call the required Entrata endpoints, parse XML or JSON responses, apply validation and business rules, and write normalized data to downstream APIs or storage. Pagination, filtering, quotas, and write permissions are handled according to the tenant’s API behavior.

Implementation sequence

Confirm the Entrata tenant, modules, endpoints, and credentials
Call the authorized Entrata API endpoint
Parse the XML or JSON response
Paginate or filter results when supported
Map Entrata objects to the canonical model
Apply validation and business rules|false?

Entrata outbound callbacks

Entrata may support outbound notifications or callbacks for selected integrations, but public material does not confirm broad webhook coverage across Properties, Residents, Leases, Payments, or Work Orders.

Martini implementation pattern

Martini implementation pattern: Martini exposes a controlled API endpoint to receive a supported Entrata callback, validates the request using the agreed security mechanism, retrieves the current object when necessary, and starts a workflow for downstream processing. Callback availability and event coverage must be verified per tenant.

Implementation sequence

Confirm the callback mechanism and supported Entrata events
Receive the callback notification
Validate the request and identify the source object
Retrieve the current resource when the callback is not complete
Map the object to the target model
Write the result and store the processing status

Entrata scheduled synchronization

Scheduled synchronization is a practical fallback when event delivery is unavailable or incomplete. Entrata pagination, update-time filtering, export facilities, and quotas must be confirmed before selecting the polling strategy.

Martini implementation pattern

Martini implementation pattern: A scheduler-triggered workflow retrieves changed or paginated objects, uses a persisted watermark and overlap window where supported, deduplicates by stable Entrata identifiers, and sends records to downstream systems. Transient failures are retried while malformed records are routed to exceptions.

Implementation sequence

Start the scheduled Martini workflow
Read the stored synchronization watermark
Retrieve paginated or updated Entrata objects
Apply an overlap window and deduplicate identifiers
Map and write the changed objects
Persist the new watermark and reconciliation counts

Common Entrata integration patterns

Pattern 1: Synchronize Entrata residents and leases to a CRM

When to use this pattern

Use this pattern when resident engagement, CRM reporting, or customer-service workflows require current Entrata Applicants, Residents, Units, and Leases. Define ownership for contact details, lease status, move-in dates, and property assignments before enabling updates.

Integration direction
Entrata
Martini
Salesforce
Example Mapping
Entrata FieldCanonical FieldTarget Field
residentIdexternalResidentIdEntrata_Resident_ID__c
firstNamegivenNameFirstName
leaseStatusoccupancyStatusLease_Status__c
propertyIdpropertyExternalIdProperty_External_ID__c
Martini implementation pattern

A scheduled workflow, or a supported callback-triggered workflow, retrieves Entrata data, converts XML or JSON into a canonical resident and lease model, validates property and unit relationships, and upserts CRM records. Duplicate detection uses stable Entrata identifiers; rejected records are isolated for review and transient destination failures are retried.

Martini capabilities used
  • workflows
  • API consumption
  • data mapping
  • XML and JSON transformation
  • business rules
  • error handling

Pattern 2: Transfer Entrata payments and lease data to NetSuite

When to use this pattern

Use this pattern when finance teams need property, lease, charge, or payment information in NetSuite. The exact payment fields and permitted write operations depend on the Entrata account and enabled modules.

Integration direction
Entrata
Martini
NetSuite
Example Mapping
Entrata FieldCanonical FieldTarget Field
propertyIdpropertyExternalIdcustbody_property_external_id
leaseIdleaseExternalIdcustbody_lease_external_id
paymentAmountamountamount
paymentDatetransactionDatetrandate
Martini implementation pattern

A scheduler starts the workflow, which retrieves authorized Entrata payment and lease data using supported pagination or update filters. Martini normalizes dates and amounts, validates required accounting dimensions, applies duplicate prevention using source IDs, submits records to NetSuite, and records accepted, rejected, and retried outcomes.

Martini capabilities used
  • scheduled workflows
  • API consumption
  • data mapping
  • validation
  • business rules
  • retries and reconciliation

Pattern 3: Route Entrata Work Orders to ServiceNow

When to use this pattern

Use this pattern when maintenance teams need Entrata Work Orders in service-management workflows. Returning status to Entrata is conditional on the relevant API operation and permissions being enabled.

Integration direction
Entrata
Martini
ServiceNow
Example Mapping
Entrata FieldCanonical FieldTarget Field
workOrderIdsourceWorkOrderIdu_entrata_work_order_id
priorityprioritypriority
descriptionrequestDescriptionshort_description
statusworkOrderStatusstate
Martini implementation pattern

Martini polls Work Orders or receives a supported callback, enriches each item with Property and Unit context, maps status and priority values, and creates or updates ServiceNow records using the Entrata work-order identifier. Invalid status values go to an exception path, while repeated source responses are handled idempotently.

Martini capabilities used
  • workflows
  • API consumption
  • callback handling
  • data mapping
  • conditional routing
  • error handling

Pattern 4: Build an Entrata reporting API

When to use this pattern

Use this pattern when finance, analytics, or tenant-facing applications need a controlled interface over selected Entrata data rather than direct access to Entrata credentials. The exposed data should be minimized and limited to approved objects and fields.

Integration direction
Entrata
Martini
Martini API
Example Mapping
Entrata FieldCanonical FieldTarget Field
propertyIdpropertyIdpropertyId
unitIdunitIdunitId
leaseStatusleaseStatusleaseStatus
paymentAmountamountamount
Martini implementation pattern

Martini exposes a controlled API that invokes reusable workflow logic to retrieve or serve normalized Entrata data. The workflow applies authorization, field filtering, caching or scheduled loading where appropriate, and consistent error responses without exposing Entrata credentials or unsupported database access.

Martini capabilities used
  • API exposure
  • workflows
  • data mapping
  • authorization
  • business rules
  • error handling

Applications commonly integrated with Entrata

Entrata data can be connected to adjacent enterprise applications when the required Entrata modules, permissions, and destination APIs are available. These are architecture patterns rather than assumptions of native Entrata integrations.

Application Scenario Direction Martini Pattern
Salesforce Synchronize Applicants, Residents, Properties, Units, and Leases for resident engagement, CRM workflows, and portfolio reporting. Entrata → Martini → Salesforce A scheduled or callback-triggered Martini workflow retrieves authorized Entrata objects, normalizes XML or JSON, applies ownership and status rules, and upserts Salesforce records using stable Entrata identifiers.
NetSuite Transfer property, resident, lease, charge, and payment information into financial and operational processes. Entrata → Martini → NetSuite Martini retrieves permitted Entrata data, preserves property and lease relationships, maps financial fields to NetSuite objects, validates required values, and routes rejected records to an exception flow.
Microsoft Dynamics 365 Combine prospect, resident, property, and lease information with CRM and customer-service processes. Entrata → Martini → Microsoft Dynamics 365 A Martini workflow consumes Entrata API responses, applies field and status mappings, performs create-or-update logic in Dynamics 365, and records source identifiers for reconciliation.
ServiceNow Route maintenance and operational Work Orders into service-management workflows and return status when Entrata write operations permit it. Entrata → Martini → ServiceNow Martini polls or receives supported Entrata notifications, maps Work Orders and related property or unit data into ServiceNow, prevents duplicate incidents, and optionally sends permitted status updates back to Entrata.
Jira Service Management Track maintenance, facilities, or operational requests using Jira workflows and reporting. Entrata → Martini → Jira Service Management A scheduled Martini workflow retrieves Work Orders, maps priority, assignment, description, and status fields to Jira, and uses external identifiers to make repeated polling idempotent.
Yardi Voyager Exchange property, resident, lease, or financial data during multi-platform operations, acquisitions, or migration scenarios. Entrata → Martini → Yardi Voyager Martini stages source data, validates Property, Unit, Resident, and Lease relationships, transforms both systems' schemas, and produces reconciliation results for staged or bidirectional migration.
Microsoft Power BI Load property, lease, resident, work-order, and payment data into portfolio dashboards and reporting models. Entrata → Martini → Microsoft Power BI Martini retrieves authorized Entrata data on a schedule, applies privacy and aggregation rules, writes normalized results to the approved reporting layer, and exposes operational counts for reconciliation.

How to build a Entrata integration in Martini

Objective

Establish the approved Entrata tenant connection and confirm the available modules, endpoints, payload formats, credentials, properties, and read or write permissions.

Instructions in Martini

  • Confirm the tenant-specific Entrata API documentation and production approval.
  • Store account credentials in Martini Secrets Management.
  • Configure the confirmed authentication method without assuming OAuth 2.0 or a standard API-key header.
  • Limit access to required properties, modules, and operations.

Objective

Select event-driven processing only where Entrata supplies a supported callback; otherwise use scheduled retrieval with a documented synchronization interval.

Instructions in Martini

  • Verify callback coverage for each required Entrata object and event.
  • Expose a Martini API endpoint for approved outbound callbacks.
  • Use a Scheduler Trigger for polling when callbacks are unavailable or incomplete.
  • Define the synchronization window, watermark, and overlap strategy.

Objective

Call the authorized Entrata API and retrieve current Properties, Units, Residents, Leases, Applicants, Work Orders, Payments, or Vendors as permitted.

Instructions in Martini

  • Use the endpoint and payload format documented for the target tenant.
  • Implement supported pagination, updated-since filters, or approved export behavior.
  • Capture source identifiers and correlation information.
  • Avoid assuming bulk, asynchronous, attachment, or database access.

Objective

Coordinate retrieval, enrichment, validation, target calls, exception handling, and checkpoint persistence in a maintainable Martini workflow.

Instructions in Martini

  • Separate endpoint-specific API handling from common business mappings.
  • Preserve relationships among Properties, Units, Residents, Leases, Applicants, and Work Orders.
  • Route malformed records to an exception path rather than repeatedly retrying them.
  • Use reusable workflow logic for common synchronization behavior.

Objective

Convert Entrata XML or JSON into a canonical model and then into the destination application schema while preserving identifiers and relationships.

Instructions in Martini

  • Normalize dates, statuses, amounts, and optional fields.
  • Map stable Entrata identifiers to external IDs in target systems.
  • Apply data minimization for resident and payment information.
  • Validate required fields and enumerated values before downstream writes.

Objective

Apply ownership, relationship, privacy, and lifecycle rules before creating or updating downstream records or returning data through a Martini API.

Instructions in Martini

  • Define ownership for contact details, lease status, property assignments, and operational status.
  • Validate that Units belong to the expected Properties.
  • Handle move-ins, move-outs, transfers, renewals, cancellations, and reinstatements.
  • Prevent duplicate creation with source identifiers and stored mappings.

Common Entrata data objects used in integrations

ObjectTypical UseCommon target systemsMartini handling
PropertiesRepresents managed communities or properties and anchors operational relationships.NetSuite, Salesforce, Microsoft Power BI, Yardi VoyagerMartini maps property identifiers and attributes, validates relationships, and retains source IDs for upserts and reconciliation.
UnitsRepresents rentable or managed units associated with Properties.Salesforce, NetSuite, Yardi Voyager, Microsoft Power BIMartini validates the parent Property, transforms unit status and attributes, and prevents duplicate downstream creation.
ResidentsRepresents current or former occupants and resident profiles.Salesforce, Microsoft Dynamics 365, NetSuite, Microsoft Power BIMartini minimizes sensitive fields, maps resident identifiers and contact data, and applies ownership and privacy rules.
LeasesRepresents lease agreements, terms, dates, and resident or unit associations.NetSuite, Salesforce, Yardi Voyager, Microsoft Power BIMartini preserves resident, unit, and property relationships, normalizes dates and statuses, and handles renewals, cancellations, and historical leases.
ApplicantsRepresents prospective residents moving through the application process.Salesforce, Microsoft Dynamics 365, Microsoft Power BIMartini maps applicant status and property context, validates required fields, and applies deduplication rules before CRM writes.
Work OrdersRepresents maintenance requests and related operational activity.ServiceNow, Jira Service Management, Microsoft Power BIMartini maps property, unit, resident association, priority, assignment, description, and status while using source identifiers for idempotency.

Authentication and security considerations

Account-specific authentication

Entrata API credentials and the exact request-authentication method are provisioned or enabled for the customer, partner, or approved integration. Do not assume OAuth 2.0, JWT, or a standard API-key header without tenant-specific confirmation.

Secrets and access scope

  • Store Entrata credentials in Martini Secrets Management.
  • Limit access to required properties, modules, objects, and operations.
  • Rotate credentials according to the customer security policy.
  • Do not log authorization headers, passwords, tokens, resident payment data, or unnecessary personally identifiable information.

Data protection

Residents, Leases, Payments, and Work Orders may contain sensitive information. Apply data minimization, access control, encryption, retention, and audit policies appropriate to the customer’s requirements.

Operational considerations for Entrata integrations

Tenant variability

Available modules, fields, endpoints, properties, authentication, payload formats, quotas, and write permissions can vary by Entrata account. Validate the production contract and test with representative data.

Pagination and incremental reads

  • Confirm page size, continuation behavior, maximum result limits, and update-time filters.
  • Persist a watermark or source cursor and use an overlap window for late-arriving changes.
  • Deduplicate using stable Entrata identifiers.

Reliability and schema changes

  • Use bounded retries with backoff for transient failures and avoid unsafe retries for non-idempotent writes.
  • Monitor rate-limit responses, authentication failures, XML namespaces, field changes, date formats, and status codes.
  • Track retrieved, transformed, created, updated, skipped, rejected, and retried objects.

Reconciliation

Reconcile results by property and synchronization window. Route malformed records to an operational exception workflow instead of repeatedly retrying them.

Why use Martini instead of scripts or point-to-point integrations?

Orchestration beyond a script

Entrata integrations often require tenant-specific authentication, XML or JSON transformation, pagination, relationship validation, scheduling, downstream API calls, and careful handling of resident or payment data. Martini provides a maintainable workflow boundary for these concerns.

Reusable integration logic

Martini can separate Entrata endpoint handling from canonical mappings, business rules, target-system writes, and exception processing. This makes it easier to support multiple properties, applications, synchronization windows, and approved callback flows.

Operational control

  • Use scheduled or callback-triggered workflows according to Entrata capabilities.
  • Apply validation, idempotency, retries, and reconciliation consistently.
  • Expose a controlled API façade without distributing Entrata credentials to every consumer.
  • Monitor workflow outcomes and troubleshoot failures through centralized integration behavior.

Frequently asked questions

How can Entrata be integrated with enterprise systems?

Entrata can be integrated through customer-authorized HTTP APIs, commonly using structured XML and potentially JSON depending on the tenant and endpoint. Where supported by the customer configuration, outbound callbacks may trigger processing. Scheduled synchronization is an alternative when events are unavailable; pagination, incremental filters, exports, authentication, and write permissions must be confirmed for the account.

Can Martini integrate with Entrata?

Yes. Martini can consume the customer-authorized Entrata API, transform XML or JSON, orchestrate synchronization workflows, expose an API endpoint for supported Entrata callbacks, and send normalized data to applications such as Salesforce, NetSuite, ServiceNow, or reporting platforms.

Do I need a connector to integrate Entrata with Martini?

No. A dedicated Entrata connector is not required. Martini can use Entrata’s confirmed native integration mechanisms, including its approved HTTP API, account-specific authentication, supported callbacks, and approved exports or files if those are enabled for the tenant.

Is there any extra Lonti cost to integrate Entrata with Martini?

Lonti does not charge an additional per-connector or per-vendor fee to integrate Entrata. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from Entrata, cloud infrastructure, or other third-party systems based on subscription, usage, and deployment model.

Which Entrata integration methods should architects use?

Use the customer-authorized Entrata HTTP API as the primary integration boundary, confirming its endpoint style, XML or JSON payloads, modules, and permissions. Use supported callbacks for selected events when available, and scheduled workflows with pagination or update filters when event delivery is unavailable. GraphQL and SOAP should not be assumed because they were not confirmed.

Are Entrata webhooks or callbacks available?

Entrata may support account- or integration-specific outbound notifications, but broad webhook coverage was not confirmed. Verify event availability for each required object, such as Residents, Leases, Payments, or Work Orders. Martini can expose a receiving API endpoint when the Entrata configuration provides a supported callback.

How does synchronization with Entrata handle changes and duplicates?

Martini can use scheduled workflows, supported modification filters, pagination, a persisted watermark, and a small overlap window for late-arriving changes. Stable Entrata object identifiers should be retained as external IDs, allowing downstream upserts and duplicate prevention. The exact approach depends on the tenant’s filtering and pagination behavior.

How does Martini handle Entrata mapping, errors, and retries?

Martini can transform Entrata XML or JSON into canonical and target-specific schemas, validate relationships and required fields, and apply business rules before downstream writes. Transient failures can use bounded retries, while malformed records should be routed to an exception workflow. Non-idempotent writes should not be blindly retried without a safe duplicate-detection strategy.

Related Martini documentation

APIs

Workflows

Data

Security

Operations

Connect Entrata with your enterprise systems

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