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Infor CloudSuite Integration Guide
Infor CloudSuite integrates with enterprise systems through product-specific REST APIs, Infor OS and ION services, selected events, BODs, files, and legacy XML or SOAP interfaces.
Infor CloudSuite integration options at a glance
Infor CloudSuite is a portfolio of applications, so integration capabilities depend on the selected product, tenant, edition, and provisioned Infor OS services. REST APIs exposed directly or through the ION API Gateway are the primary integration method, with OAuth 2.0 and bearer tokens commonly used for access. Selected products and configurations support ION events, business object notifications, BOD-based XML exchange, webhook-style callbacks, batch or asynchronous processing, and file or attachment services. Martini can consume these interfaces, transform JSON and XML, orchestrate workflows, maintain checkpoints, apply validation and business rules, and expose normalized APIs to downstream systems.
| Integration point | Supported by Infor CloudSuite? | Common use cases | How Martini supports it |
|---|---|---|---|
| REST APIs | Yes | Product-specific REST APIs, often exposed through the Infor ION API Gateway, can read and write Customers, Suppliers, Items, Sales Orders, Purchase Orders, and Invoices where supported. | Martini can consume authenticated REST APIs, generate reusable API integration assets from definitions where available, map payloads, orchestrate calls, and handle errors. |
| Authentication | Yes | OAuth 2.0, client credentials, bearer access tokens, API registrations, scopes, roles, and product permissions are commonly used with ION API access. | Martini can store credentials in secrets or environment configuration and use authenticated API workflows without embedding tokens in payloads. |
| Webhooks / outbound callbacks | Limited | Selected CloudSuite products and ION configurations provide event notifications or webhook-style callbacks; coverage depends on the product, object, tenant, and configuration. | Martini can receive supported HTTP notifications, trigger workflows, retrieve the current object, and apply duplicate-event controls. |
| ION events and BODs | Limited | Infor ION supports event-oriented exchanges and XML-based Business Object Documents for selected business processes and objects. | Martini can consume exposed endpoints, transform XML and BOD structures, route messages, and invoke downstream APIs. |
| SOAP / XML services | Legacy | Selected products or legacy integrations may expose SOAP or other XML-based services, but SOAP is not the uniform CloudSuite method. | Martini can consume SOAP services, configure authentication, transform XML, and isolate legacy mappings from canonical models. |
| Bulk / asynchronous / batch APIs | Limited | Some products support import, export, batch, or asynchronous processing, while others primarily expose transactional APIs. | Martini can paginate, batch bounded requests, persist checkpoints, poll documented status endpoints, and retry transient failures. |
| File / attachment APIs | Limited | Selected Infor OS and CloudSuite services support file import/export, document workflows, or attachments associated with business objects. | Martini can process supported files and API payloads, transform records, and coordinate document or attachment exchanges where the product API permits. |
| Database / analytics access | Limited | Reports, extracts, analytics, or data services may be available, but direct database access is not the normal approach for CloudSuite SaaS. | Martini can use supported APIs or exports; direct database connectivity should be limited to separately deployed environments where explicitly supported. |
How Infor CloudSuite exposes data and business events
Infor CloudSuite REST APIs
REST is the primary standards-based integration approach for many CloudSuite applications. APIs may be exposed by the product or through the Infor ION API Gateway, with exact resources and operations varying by product and tenant.
Martini implementation pattern
Martini implementation pattern: configure OAuth 2.0 credentials in secure environment configuration, call the applicable API, paginate or submit transactions, transform the response, and route the result to downstream systems or a normalized Martini API.
Implementation sequence
ION Events and BODs
Infor ION supports event-oriented integration and XML-based Business Object Documents for selected applications and processes. Availability depends on product, tenant configuration, and provisioned Infor OS services.
Martini implementation pattern
Martini implementation pattern: receive the exposed event or BOD endpoint, parse XML and namespaces, identify the business object and operation, retrieve authoritative data when the message is incomplete, and invoke downstream workflows.
Implementation sequence
Infor CloudSuite Webhooks
Selected CloudSuite products and ION configurations support webhook-style notifications or business object events. Coverage, ordering, replay, and payload completeness must be confirmed for each required object.
Martini implementation pattern
Martini implementation pattern: expose or consume the supported HTTP notification endpoint, authenticate the request where configured, use the event as a trigger, retrieve current CloudSuite data when needed, and protect downstream writes with idempotency controls.
Implementation sequence
Infor CloudSuite SOAP and XML Services
SOAP or other XML services may remain relevant for selected products or legacy integrations, but they are not the uniform CloudSuite integration method.
Martini implementation pattern
Martini implementation pattern: configure the product-specific SOAP service, authenticate through the supported method, send the required XML request, parse the response, and isolate legacy transformations from newer REST and canonical models.
Implementation sequence
Common Infor CloudSuite integration patterns
Pattern 1: Synchronize customers and suppliers
When to use this pattern
Use this pattern when CloudSuite is the source for customer or supplier master data and other applications require consistent accounts, addresses, payment attributes, or status. Product-specific filters and incremental fields should be confirmed before implementation.
Integration direction
Example Mapping
| Infor CloudSuite Field | Canonical Field | Target Field |
|---|---|---|
| Customer.customerNumber | party.externalId | Account.External_Id__c |
| Customer.name | party.name | Account.Name |
| Customer.address | party.address | Account.BillingAddress |
| Supplier.supplierNumber | supplier.externalId | Account.Supplier_Reference__c |
Martini implementation pattern
A scheduled Martini workflow retrieves changed Customers and Suppliers using documented filters and pagination, validates required identifiers and addresses, maps records to a canonical party model, and upserts the target objects. It stores a checkpoint, retries transient failures, and routes invalid records to an exception path.
Martini capabilities used
- workflows
- API consumption
- scheduling
- data mapping
- business rules
- error handling
Pattern 2: Process sales orders from commerce
When to use this pattern
Use this pattern when an external commerce application creates orders that must become CloudSuite Sales Orders, or when CloudSuite fulfillment status must be returned to the commerce platform.
Integration direction
Example Mapping
| Infor CloudSuite Field | Canonical Field | Target Field |
|---|---|---|
| order.id | salesOrder.externalId | SalesOrder.customerReference |
| order.customer | salesOrder.customer | SalesOrder.customer |
| order.lineItems | salesOrder.lines | SalesOrder.lines |
| order.totalPrice | salesOrder.total | SalesOrder.total |
Martini implementation pattern
Martini receives an order event or scheduled extract, validates the customer, Item, quantity, and pricing data, transforms the payload into the selected CloudSuite Sales Order schema, and submits it through the applicable API. It captures the CloudSuite identifier, prevents duplicate creation, and returns normalized acceptance or error status.
Martini capabilities used
- webhook consumption
- API consumption
- data mapping
- validation
- business rules
- retry handling
Pattern 3: Synchronize purchase orders and invoices
When to use this pattern
Use this pattern when procurement and finance data must be coordinated between CloudSuite and another financial, supplier, or procurement application.
Integration direction
Example Mapping
| Infor CloudSuite Field | Canonical Field | Target Field |
|---|---|---|
| PurchaseOrder.orderNumber | purchaseOrder.externalId | PurchaseOrder.tranId |
| PurchaseOrder.lines | purchaseOrder.lines | PurchaseOrder.itemList |
| Invoice.invoiceNumber | invoice.externalId | VendorBill.tranId |
| Invoice.amount | invoice.totalAmount | VendorBill.total |
Martini implementation pattern
A Martini workflow retrieves or receives Purchase Orders and Invoices, maps headers, lines, tax, currency, and accounting values, checks supplier and document references, and writes the target transaction. It records source identifiers, applies duplicate detection, and reconciles asynchronous or incomplete outcomes.
Martini capabilities used
- workflows
- API consumption
- XML and JSON transformation
- data mapping
- validation
- reconciliation
Pattern 4: Orchestrate event-driven business processes
When to use this pattern
Use this pattern when an ION event, BOD, or selected CloudSuite notification should trigger enrichment, downstream updates, document processing, or operational alerts.
Integration direction
Example Mapping
| Infor CloudSuite Field | Canonical Field | Target Field |
|---|---|---|
| event.objectType | event.type | incident.u_source_object |
| event.objectId | event.sourceId | incident.u_source_id |
| SalesOrder.status | transaction.status | incident.description |
| Customer.customerNumber | party.externalId | incident.u_customer_reference |
Martini implementation pattern
Martini receives the supported notification, validates and deduplicates it, retrieves the latest business object when the event contains only an identifier, enriches the data, and creates or updates the downstream record. Retry and reconciliation logic protects against redelivery, ordering gaps, and transient API failures.
Martini capabilities used
- event triggers
- webhook consumption
- workflow orchestration
- API consumption
- data enrichment
- error handling
Applications commonly integrated with Infor CloudSuite
Infor CloudSuite can be integrated with named enterprise applications when organizations operate multiple systems of record or need to distribute CloudSuite transactions and master data. The exact objects, direction, and ownership should be confirmed for the selected CloudSuite product and tenant.
| Application | Scenario | Direction | Martini Pattern |
|---|---|---|---|
| Salesforce | Synchronize Customers, customer context, Sales Orders, and invoice or fulfillment status between CloudSuite and CRM processes. | Salesforce → Martini → Infor CloudSuite | Martini can expose or consume REST APIs, map Salesforce payloads to the applicable CloudSuite schemas, validate customer and item references, and return normalized status updates. |
| ServiceNow | Provide operational teams with supplier, order, asset, or exception information and coordinate approvals or service workflows. | Infor CloudSuite → Martini → ServiceNow | A Martini workflow can receive selected CloudSuite events, retrieve authoritative objects through the API, create or update ServiceNow data, and handle duplicate notifications and transient failures. |
| NetSuite | Coordinate financial, customer, supplier, item, order, and invoice data where both platforms participate in enterprise operations. | Infor CloudSuite → Martini → NetSuite | Martini can orchestrate bidirectional REST exchanges, apply canonical mappings, enforce system-of-record rules, and use checkpoints and reconciliation for incremental synchronization. |
| Workday | Exchange employee, organizational, supplier, or financial reference data where CloudSuite HCM or financial applications coexist with Workday. | Workday → Martini → Infor CloudSuite | Martini can schedule extracts or consume supported APIs, transform worker or organization data, validate permissions and identifiers, and submit only the operations supported by the selected CloudSuite product. |
| Shopify | Synchronize Items, inventory availability, Customers, and Sales Orders for commerce operations. | Shopify → Martini → Infor CloudSuite | Martini can receive commerce events or scheduled data, map orders into the CloudSuite Sales Order model, and publish catalog, pricing, or inventory updates when the relevant APIs support them. |
| Jira | Create and update implementation, delivery, or exception issues based on CloudSuite events and return issue status to operational workflows. | Infor CloudSuite → Martini → Jira | A Martini workflow can route selected CloudSuite events or validation failures to Jira, enrich issues with business object data, and process controlled status updates in the opposite direction. |
| Microsoft Azure | Send CloudSuite data to Azure storage, messaging, analytics, or serverless processing services. | Infor CloudSuite → Martini → Microsoft Azure | Martini can retrieve or receive CloudSuite data, transform it into an Azure-compatible payload, invoke supported Azure APIs, and persist checkpoints or processing outcomes. |
| Zendesk | Give support agents customer and order context so they can view CloudSuite transaction status. | Infor CloudSuite → Martini → Zendesk | Martini can synchronize selected Customers and Sales Order status, apply privacy and field-selection rules, and send changes to Zendesk through its supported API. |
How to build a Infor CloudSuite integration in Martini
Objective
Identify the exact CloudSuite product, tenant, API registration, suite permissions, and OAuth flow required for the integration.
Instructions in Martini
- Confirm the CloudSuite application, release, tenant, and provisioned Infor OS services.
- Register or enable the required API and assign roles and permissions.
- Store client credentials, tokens, and environment values in Martini secrets or secure configuration.
Objective
Select the trigger that matches the synchronization requirement and the confirmed CloudSuite capabilities.
Instructions in Martini
- Use a scheduled workflow for polling and incremental synchronization.
- Use a supported webhook, ION event, or BOD notification for event-driven processing.
- Use a Martini API when an external application must submit a transaction synchronously.
Objective
Retrieve or receive the relevant CloudSuite object while respecting product-specific pagination, filtering, and asynchronous behavior.
Instructions in Martini
- Follow the documented pagination or continuation mechanism.
- Capture identifiers and timestamps needed for checkpoints.
- Poll documented status endpoints when a transaction is asynchronous.
Objective
Coordinate CloudSuite calls, enrichment, conditional routing, and downstream operations in a maintainable Martini workflow.
Instructions in Martini
- Separate product-specific API calls from canonical business logic.
- Add branches for validation failures, missing references, and asynchronous outcomes.
- Use reusable services or workflow components for common authentication and transformation behavior.
Objective
Convert CloudSuite JSON, XML, or BOD payloads into the target application's model without losing identifiers or business meaning.
Instructions in Martini
- Map actual CloudSuite object fields to canonical and target fields.
- Handle XML namespaces, repeated elements, dates, time zones, decimals, and status codes.
- Preserve source identifiers for traceability and idempotency.
Objective
Apply business controls before writing data, including duplicate detection, required-field validation, ownership rules, and system-of-record decisions.
Instructions in Martini
- Validate Customers, Suppliers, Items, accounting values, quantities, and document references.
- Use upsert or duplicate checks for orders, invoices, and event redelivery.
- Route rejected or incomplete transactions to an exception path.
Common Infor CloudSuite data objects used in integrations
| Object | Typical Use | Common target systems | Martini handling |
|---|---|---|---|
| Customers | Customer accounts, addresses, contacts, credit information, and commercial data. | Salesforce, ServiceNow, NetSuite, Zendesk, Shopify | Martini retrieves or receives product-specific Customer resources, validates identifiers and required fields, maps them to a canonical customer model, and uses upsert or reconciliation controls. |
| Suppliers | Supplier master data, purchasing information, and payment-related details. | NetSuite, Workday, ServiceNow, finance platforms | Martini can paginate Suppliers, normalize addresses and payment attributes, validate supplier keys, and route invalid or duplicate data for exception handling. |
| Items | Products, materials, services, inventory items, and item master attributes. | Shopify, Salesforce, NetSuite, data platforms | Martini maps product-specific Item schemas, applies unit and status transformations, and synchronizes changes using filters, checkpoints, or supported exports. |
| Sales Orders | Customer orders, lines, pricing, fulfillment, and status information. | Shopify, Salesforce, NetSuite, ServiceNow | Martini validates customers, items, quantities, and pricing before creating or updating Sales Orders, captures CloudSuite identifiers, and processes status updates. |
| Purchase Orders | Procurement orders, supplier lines, receipts, and purchasing status. | NetSuite, ServiceNow, supplier platforms | Martini maps headers and lines, validates supplier and accounting references, applies duplicate detection, and routes rejected documents for review. |
| Invoices | Accounts receivable or payable invoices, lines, taxes, and payment status. | NetSuite, Salesforce, ServiceNow, finance platforms | Martini transforms tax, currency, accounting, and status fields, checks document references, and uses retries and reconciliation for asynchronous outcomes. |
Authentication and security considerations
OAuth 2.0 and API registrations
Infor CloudSuite integrations commonly use OAuth 2.0 through the Infor ION API Gateway. Client credentials support server-to-server workflows, while authorization-code or user-based flows may be appropriate for interactive scenarios.
Permissions and secrets
API registrations, scopes, authorized suites, roles, security policies, and product permissions determine which resources an integration identity can access. Martini should keep client secrets and environment-specific values in secure secrets or configuration rather than workflow payloads.
- Use least-privilege roles and scopes.
- Protect bearer tokens and redact customer, employee, supplier, and invoice data from logs.
- Confirm TLS, network, certificate, and tenant requirements for the selected API.
Operational considerations for Infor CloudSuite integrations
Product variation
CloudSuite is a portfolio rather than one universal API. Confirm the product, release, tenant, resource names, schemas, permissions, events, and supported operations before implementation.
Throughput and consistency
- Follow documented pagination, filters, continuation rules, and batch limits.
- Use bounded concurrency and exponential backoff for throttling, HTTP 429, and temporary 5xx responses.
- Persist checkpoints and reconcile periodically to identify missed changes.
- Use stable identifiers and duplicate detection for retries and event redelivery.
- Poll documented status endpoints when creates or updates are asynchronous.
Schema and testing
Version mappings, isolate product-specific transformations, handle optional fields and unknown properties safely, and test release changes in a non-production tenant. Explicitly handle XML namespaces, repeated elements, date and decimal formats, and status-code mappings.
Why use Martini instead of scripts or point-to-point integrations?
Centralized orchestration
Martini provides a maintainable workflow layer for coordinating Infor CloudSuite APIs, ION events, BODs, files, and downstream applications instead of embedding integration logic in isolated scripts.
Reusable transformation and control
Mappings, validation, business rules, checkpoints, retries, and exception paths can be reused across Customers, Suppliers, Items, Sales Orders, Purchase Orders, and Invoices.
Controlled integration surface
Martini can expose normalized APIs to consumers while keeping CloudSuite-specific schemas and authentication behind controlled workflows. This reduces point-to-point coupling and makes product or tenant changes easier to test and deploy.
Frequently asked questions
Infor CloudSuite can be integrated through product-specific REST APIs, commonly exposed through the Infor ION API Gateway, as well as selected ION events, BOD-based XML messages, webhook-style callbacks, file services, and legacy SOAP or XML interfaces. The available methods depend on the CloudSuite product, tenant, edition, and provisioned Infor OS services.
Yes. Martini can integrate with Infor CloudSuite through its confirmed REST APIs, ION API Gateway endpoints, selected events and callbacks, BOD or XML services, SOAP interfaces, and supported file services. Martini can authenticate, orchestrate workflows, transform JSON or XML, expose APIs, and handle retries and errors.
No. A dedicated Infor CloudSuite connector is not required. Martini can use the selected CloudSuite product's native REST APIs, ION API Gateway, supported event or callback endpoints, BODs, SOAP services, files, and authentication methods.
Lonti does not charge an additional per-connector or per-vendor fee to integrate Infor CloudSuite. Integrations are subject to the provisioned capacity of the Martini environment. Separate costs may apply from Infor, cloud infrastructure, or other third-party systems depending on subscription, usage, and deployment model.
Use the documented REST API for the specific CloudSuite application, often through the ION API Gateway, for current integrations. Use ION events or BODs where the required object and process are enabled. SOAP or other XML services are generally legacy or product-specific, and file or batch methods should be selected only when documented for the relevant product.
Martini can receive webhook-style HTTP notifications and start workflows from supported event endpoints. Infor event coverage is product- and configuration-dependent, so the required object, delivery mechanism, payload completeness, replay behavior, and tenant configuration must be confirmed.
Martini can run scheduled or event-triggered workflows that retrieve CloudSuite objects, follow pagination, maintain checkpoints, and map product-specific JSON, XML, or BOD structures to a canonical and target model. Validation, enrichment, filtering, and system-of-record rules can be applied before writing downstream data.
Martini workflows can classify validation, authentication, throttling, and transient server errors, retry appropriate failures with bounded backoff, and route permanent failures for review. Stable CloudSuite identifiers, external references, event IDs, idempotency keys where supported, and reconciliation checkpoints help prevent duplicate orders or invoices. Martini can also expose an API façade that presents a controlled normalized interface to downstream applications.
Related Martini documentation
APIs
Workflows
Connect Infor CloudSuite with Martini
Use Martini to build secure, maintainable integrations across Infor CloudSuite applications, Infor OS services, APIs, events, files, and enterprise systems.