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Infor CloudSuite Industrial Integration Guide

Integrate Infor CloudSuite Industrial with enterprise applications through IDO REST APIs, Infor OS/ION APIs, selected event flows, and scheduled synchronization.

Infor CloudSuite Industrial integration options at a glance

Infor CloudSuite Industrial provides REST-based access through IDO APIs, while Infor OS and ION can provide API Gateway access, authentication, routing, document exchange, and selected event-driven flows. OAuth 2.0 is commonly used through Infor OS, although tenant-specific credentials, scopes, roles, and company or site context apply. Legacy SOAP or XML-style services may remain available in some deployments, but REST and ION APIs should generally be evaluated for new work. Batch and asynchronous processing can support larger transfers. Martini can consume these APIs, orchestrate workflows, map JSON or XML payloads, schedule incremental synchronization, expose controlled REST endpoints, and apply retries and duplicate prevention.

Integration pointSupported by Infor CloudSuite Industrial?Common use casesHow Martini supports it
IDO REST APIsYesRead IDO collections, filter and page results, create or update supported data, and invoke application-specific operations. Available operations vary by IDO and tenant.Martini can consume the REST endpoints, manage authentication and context, transform payloads, orchestrate related calls, and validate business responses.
Infor OS / ION APIsYesProvide API Gateway access, OAuth-based security, routing, document exchange, workflow integration, and selected event or business-document processing.Martini can call ION APIs from workflows, centralize tenant-specific configuration, and combine ION operations with external application APIs.
Webhooks / outbound callbacksLimitedSelected Infor OS and ION configurations can support event-driven or outbound integration, but coverage is not universal across CloudSuite Industrial objects.Martini can receive supported webhook-style notifications or callback traffic, then retrieve the authoritative resource and process it idempotently.
Bulk / async / batch processingLimitedION and application flows can support document processing, asynchronous orchestration, and batch-style transfers where the selected operation permits it.Martini can schedule bounded workflows, paginate reads, checkpoint progress, retry transient failures, and limit concurrency for ERP writes.
SOAP and XML servicesLegacySome deployments may retain web-service or XML/SOAP-style interfaces for legacy integrations. REST and ION API should be evaluated first for new work.Martini can consume SOAP services and transform XML, while isolating legacy calls behind reusable workflow logic and explicit error handling.
File and attachment APIsLimitedDocuments, attachments, and file-related data may be available through application-specific APIs or Infor OS capabilities, subject to tenant configuration.Martini can process supported file or attachment payloads, but the operation, storage location, format, and permissions must be confirmed before implementation.
AuthenticationYesInfor OS and API Gateway commonly use OAuth 2.0 credentials, scopes, roles, and tenant-specific application registration. Some legacy endpoints may support Basic Authentication.Martini can store OAuth credentials, API keys, tenant URLs, site identifiers, and company context in secure environment configuration.
Database accessNot confirmedDirect database access is not a recommended boundary for CloudSuite Industrial SaaS, and direct writes can bypass ERP business rules.Martini should use supported REST, IDO, ION, or documented integration APIs rather than assuming direct database connectivity.

How Infor CloudSuite Industrial exposes data and business events

Infor CloudSuite Industrial REST APIs

CloudSuite Industrial exposes REST access through IDO-based APIs. Depending on deployment and tenant configuration, Infor OS or ION API can provide a managed gateway, authentication layer, and routing boundary. IDO collections may support reads, filtering, paging, updates, or business methods with different permissions and behavior.

Martini implementation pattern

Martini implementation pattern: Martini authenticates against the configured Infor API boundary, calls the required IDO or ION operation, transforms the response, and orchestrates related calls. The workflow validates the returned business status rather than treating a successful HTTP response alone as proof that an ERP transaction completed.

Implementation sequence

Authenticate using the configured OAuth or approved API credentials
Retrieve the target IDO or ION resource with server-side filters and pagination
Validate site, company, permission, and related-object context
Map the response into the canonical integration model
Invoke the permitted update or business method when required
Validate the ERP result and store correlation or checkpoint data

Infor OS / ION APIs

Infor OS and ION can provide API Gateway access, routing, document exchange, workflow integration, and selected event or business-document processing. Available APIs and event capabilities must be confirmed in the tenant catalog and deployment configuration.

Martini implementation pattern

Martini implementation pattern: a workflow uses the ION API as the configured integration boundary, combines document or API calls with external systems, and routes successful and failed outcomes independently. Tenant URLs, scopes, site values, and company context remain environment configuration.

Implementation sequence

Load the tenant-specific ION endpoint and secure credentials
Request or receive the supported document or API payload
Validate the event, document type, and correlation identifier
Transform the payload for CloudSuite Industrial or the target application
Invoke the appropriate ION or IDO operation
Persist processing status and route rejected business documents for review

Infor event and outbound integration flows

Infor OS and ION can support selected event-driven and outbound integration patterns, but CloudSuite Industrial does not provide universal webhook coverage for every object. Event availability depends on product, configuration, and tenant setup.

Martini implementation pattern

Martini implementation pattern: where a supported notification or callback exists, Martini receives the event, uses it as a trigger, and retrieves the authoritative CloudSuite Industrial data before writing to downstream systems. Where no event is available, a scheduled incremental workflow uses modified-date criteria and a high-water mark.

Implementation sequence

Receive the supported event or start the scheduled incremental workflow
Validate the event type and deduplicate the notification
Retrieve the current CloudSuite Industrial object when the event is only a signal
Map and enrich the authoritative payload
Write the result to the target application
Record the checkpoint, correlation ID, and processing outcome

Legacy CloudSuite Industrial SOAP services

Some CloudSuite Industrial deployments may retain XML or SOAP-style web services. These are legacy integration options and should be evaluated against REST or ION APIs before being selected for new implementations.

Martini implementation pattern

Martini implementation pattern: Martini consumes the documented SOAP operation, transforms XML into the canonical model, applies validation and business rules, and isolates the legacy endpoint behind reusable workflow logic. The integration should confirm the release-specific service contract and authentication model.

Implementation sequence

Load the approved SOAP endpoint and credentials from secure configuration
Create the XML request from validated canonical data
Invoke the documented SOAP operation
Parse the XML response and inspect business-level status
Map successful results to the target system
Route SOAP faults and business rejections to retry or exception handling

Batch and asynchronous processing

CloudSuite Industrial and Infor OS can support batch-style transfers, document processing, and asynchronous orchestration through selected operations. The exact API, payload, and completion model must be verified for the tenant.

Martini implementation pattern

Martini implementation pattern: Martini divides large transfers into bounded pages or batches, records progress, limits ERP write concurrency, and retries transient failures without replaying completed work. Completion or rejection is tracked using correlation identifiers and durable integration state.

Implementation sequence

Select the supported batch or asynchronous operation
Partition the source data into bounded pages or batches
Submit each batch with a deterministic correlation key
Poll or receive the documented completion result
Retry transient failures with backoff
Reconcile completed, rejected, and unprocessed items

Common Infor CloudSuite Industrial integration patterns

Pattern 1: Synchronize customers and items with Salesforce

When to use this pattern

Use this pattern when Salesforce needs current manufacturing customer and product context, or when approved Salesforce changes must be sent to CloudSuite Industrial. Because event coverage is tenant-dependent, the trigger may be a supported ION event or a scheduled incremental query.

Integration direction
Infor CloudSuite Industrial
Martini
Salesforce
Example Mapping
Infor CloudSuite Industrial FieldCanonical FieldTarget Field
Customer IDcustomer.externalIdAccount.inforCloudSuiteIndustrialId
Customer Namecustomer.nameAccount.Name
Item Numberitem.skuProduct2.ProductCode
Item Descriptionitem.descriptionProduct2.Description
Martini implementation pattern

Martini retrieves Customers and Items through the permitted IDO or ION API, applies site and status rules, normalizes identifiers and addresses, and writes Salesforce records using stable external IDs. The workflow stores checkpoints, avoids duplicate creation, and routes invalid references or permission failures to an operational error path.

Martini capabilities used
  • workflows
  • API consumption
  • data mapping
  • business rules
  • scheduled synchronization
  • error handling

Pattern 2: Process Shopify orders into CloudSuite Industrial

When to use this pattern

Use this pattern when Shopify is the commerce entry point and CloudSuite Industrial must become the system of record for approved Sales Orders, customers, and inventory-related processing. Required create and update methods must be confirmed in the target tenant.

Integration direction
Shopify
Martini
Infor CloudSuite Industrial
Example Mapping
Infor CloudSuite Industrial FieldCanonical FieldTarget Field
Shopify order idsalesOrder.externalIdSales Order customer order reference
Customer emailcustomer.emailCustomer email
Line item SKUsalesOrderLine.itemNumberItem number
Line item quantitysalesOrderLine.quantitySales Order line quantity
Martini implementation pattern

Martini receives a Shopify webhook or retrieves orders, validates the customer, item, quantity, site, and pricing context, then invokes the supported CloudSuite Industrial IDO or business method. It records the source order ID, prevents duplicate creation, and sends rejected orders to an exception workflow rather than blindly retrying non-idempotent operations.

Martini capabilities used
  • webhook consumption
  • workflows
  • data mapping
  • validation
  • business rules
  • idempotency
  • error handling

Pattern 3: Synchronize purchase orders and vendors with NetSuite

When to use this pattern

Use this pattern when purchasing or inventory processes span CloudSuite Industrial and NetSuite. A scheduled incremental flow or ION-mediated document exchange is appropriate when no confirmed event is available for the required Vendors or Purchase Orders.

Integration direction
Infor CloudSuite Industrial
Martini
NetSuite
Example Mapping
Infor CloudSuite Industrial FieldCanonical FieldTarget Field
Vendor IDvendor.externalIdVendor.externalId
Vendor Namevendor.nameVendor.companyName
Purchase Order NumberpurchaseOrder.externalIdPurchaseOrder.tranId
Item NumberpurchaseOrderLine.itemNumberPurchaseOrderLine.item
Martini implementation pattern

Martini reads changed Vendors, Items, and Purchase Orders with pagination and a high-water mark, maps company and site context, and writes NetSuite payloads with deterministic correlation keys. It handles partial acceptance, missing items, rate limits, and transient failures using bounded retries and explicit exception routing.

Martini capabilities used
  • scheduled workflows
  • API consumption
  • pagination
  • mapping and transformation
  • checkpointing
  • retry handling

Pattern 4: Expose a controlled CloudSuite Industrial API façade

When to use this pattern

Use this pattern when external systems should not receive direct CloudSuite Industrial credentials or tenant-specific API details. Martini can provide a controlled REST endpoint for approved customer, item, order, or status operations.

Integration direction
External applications
Martini
Infor CloudSuite Industrial
Example Mapping
Infor CloudSuite Industrial FieldCanonical FieldTarget Field
request.customerIdcustomer.externalIdCloudSuite Industrial Customer identifier
request.orderLinessalesOrder.linesSales Order lines
request.sitecontext.siteCloudSuite Industrial site context
request.correlationIdintegration.correlationIdWorkflow correlation identifier
Martini implementation pattern

Martini exposes a REST API with validation and authorization, transforms the request into the permitted IDO or ION operation, and returns a controlled response without exposing internal credentials. The workflow applies business rules, validates ERP results, logs correlation data, and separates client errors from transient downstream failures.

Martini capabilities used
  • API exposure
  • workflows
  • authentication and authorization
  • data mapping
  • business rules
  • error handling

Applications commonly integrated with Infor CloudSuite Industrial

Infor CloudSuite Industrial is commonly positioned as the manufacturing ERP boundary in broader enterprise architectures. The exact objects, methods, events, and direction of exchange depend on the tenant, installed modules, deployment model, and system of record. Martini can coordinate these integrations through supported APIs and configurable workflows without assuming a dedicated vendor connector.

Application Scenario Direction Martini Pattern
Salesforce Synchronize Customers and Items for account and product visibility, and exchange approved order or customer updates. Infor CloudSuite Industrial → Martini → Salesforce Martini can poll supported IDO or ION APIs, transform customer and item data into Salesforce API payloads, retain cross-system identifiers, and route validation or permission failures for review.
Shopify Exchange commerce orders, customer information, inventory availability, item data, and fulfillment status between the storefront and manufacturing ERP. Shopify → Martini → Infor CloudSuite Industrial Martini can consume Shopify APIs or webhook notifications, validate order lines and customer references, invoke the permitted CloudSuite Industrial IDO or ION operation, and publish selected inventory or status updates back to Shopify.
NetSuite Coordinate supplier, purchasing, item, and inventory information when procurement or financial processes span both platforms. Infor CloudSuite Industrial → Martini → NetSuite A scheduled or ION-mediated Martini workflow can incrementally retrieve Vendors, Items, and Purchase Orders, map identifiers and status values, and apply idempotent writes with retry handling.
ServiceNow Provide manufacturing, service, customer, order, or asset context to operational workflows and return approved status or work updates. Infor CloudSuite Industrial → Martini → ServiceNow Martini can expose a controlled API or consume supported ServiceNow events, map correlation IDs, invoke the appropriate CloudSuite Industrial method, and separate transport failures from ERP business-rule failures.
Workday Exchange selected employee, organizational, or cost-center information required for operational or financial processes. Workday → Martini → Infor CloudSuite Industrial Martini can run a scheduled API synchronization with environment-specific mappings, validate required organizational values, and send only approved fields to supported CloudSuite Industrial operations.
Jira Coordinate manufacturing, engineering, service, or change-related issue context with ERP item, order, or operational references. Infor CloudSuite Industrial → Martini → Jira Martini can map CloudSuite Industrial identifiers into Jira issues, maintain correlation keys, and process approved status updates through tenant-supported IDO or ION operations.

How to build a Infor CloudSuite Industrial integration in Martini

Objective

Establish the tenant-specific integration boundary and keep credentials, URLs, scopes, site identifiers, and company context outside workflow logic.

Instructions in Martini

  • Confirm the CloudSuite Industrial release, deployment model, tenant, API base URL, IDO names, and supported operations.
  • Choose the approved Infor OS/ION API or IDO REST route.
  • Store OAuth client credentials, API keys, tenant values, and context in secure environment configuration.
  • Verify roles, scopes, IDO permissions, sites, and companies required by the workflow.

Objective

Select an event-driven, API-led, or scheduled trigger based on the capabilities confirmed for the tenant and business process.

Instructions in Martini

  • Use a supported ION event, document flow, or callback only when coverage is confirmed.
  • Use a scheduler for modified-date or incremental polling when no suitable event exists.
  • Define the checkpoint, overlap window, and duplicate-detection strategy before processing data.

Objective

Read authoritative CloudSuite Industrial data efficiently and preserve enough context to process related ERP objects correctly.

Instructions in Martini

  • Use server-side filters and pagination for IDO or ION queries.
  • Retrieve current resources after notification events when the event is only a signal.
  • Preserve site, company, warehouse, source identifier, and correlation context.
  • Avoid loading complete collections or issuing unnecessary repeated lookups.

Objective

Coordinate API calls, related object lookups, business methods, transformations, and target writes as a maintainable Martini workflow.

Instructions in Martini

  • Separate transport, authentication, validation, permission, and ERP business-rule failures.
  • Invoke a business method when direct collection updates are not permitted or are insufficient.
  • Use conditional routing for missing customers, inactive items, invalid sites, and partial transactions.
  • Apply bounded concurrency for ERP writes.

Objective

Convert IDO, ION, XML, or external application payloads into a canonical model and validate required fields before writes.

Instructions in Martini

  • Map actual tenant property names rather than assuming business labels are API resource names.
  • Normalize identifiers, dates, quantities, statuses, addresses, and site-specific values.
  • Validate customer, item, vendor, order-line, and organizational references.
  • Keep mappings versioned and test them against representative tenant payloads.

Objective

Persist transformed data in the target system or invoke the approved CloudSuite Industrial operation while preserving idempotency.

Instructions in Martini

  • Use deterministic external IDs and correlation keys.
  • Check for existing target objects before non-idempotent creates.
  • Validate the business-level response and resulting status, not only the HTTP status.
  • Handle partial acceptance and line-level failures explicitly.

Common Infor CloudSuite Industrial data objects used in integrations

ObjectTypical UseCommon target systemsMartini handling
CustomersSynchronize account, address, identity, and customer status information with customer-facing or operational applications.Salesforce, Shopify, ServiceNowMartini retrieves the tenant-specific IDO representation, maps stable identifiers and required fields, validates related data, and performs idempotent writes.
Customer Orders / Sales OrdersTransmit commerce or customer orders into the ERP and return selected order status or fulfillment information.Shopify, Salesforce, ServiceNowMartini validates customers, Items, quantities, sites, and status transitions before invoking the permitted create or business-method operation.
ItemsSynchronize product, material, item status, and item reference data across commerce, CRM, procurement, and operational systems.Shopify, Salesforce, NetSuiteMartini uses paginated and filtered reads, maps site-specific values, tracks external identifiers, and handles inactive or unavailable items explicitly.
VendorsExchange supplier master information for procurement and inventory processes.NetSuite, procurement applications, finance applicationsMartini validates supplier identifiers and required organizational context before creating or updating supported target objects.
Purchase OrdersCoordinate purchasing commitments, supplier references, lines, quantities, and statuses across ERP and procurement platforms.NetSuite, procurement applications, supplier systemsMartini maps headers and lines, applies business rules, correlates responses, and routes partial acceptance or business-rule failures separately from transport errors.
Inventory, Sites, and WarehousesSynchronize availability and location-specific stock information for commerce, planning, and operational applications.Shopify, NetSuite, SalesforceMartini uses site and warehouse context, incremental queries, pagination, checkpoints, and bounded concurrency to avoid excessive ERP load.

Authentication and security considerations

Tenant-specific authentication

Infor OS and ION API access commonly uses OAuth 2.0 with tenant-specific client registration, scopes, roles, and token configuration. Some legacy CloudSuite Industrial endpoints may support Basic Authentication, but that option should be verified before use.

Permissions and context

Authentication does not by itself grant access to Customers, Items, IDOs, business methods, sites, or companies. CloudSuite Industrial permissions, Infor OS roles, API scopes, and environment context must be configured for the required operations.

Martini security

  • Store client credentials, API keys, tenant URLs, scopes, site identifiers, and company values in secure environment configuration.
  • Use HTTPS and validate certificates for outbound calls.
  • Apply least privilege to API clients and restrict access to required IDOs, methods, sites, and companies.
  • Do not place credentials in workflow payloads, mappings, or source code.

Operational considerations for Infor CloudSuite Industrial integrations

Pagination and incremental synchronization

Use server-side filters, pagination, modified-date criteria, durable checkpoints, and a small overlap window. Stable identifiers and explicit handling for deleted or deactivated objects help prevent missed or duplicate changes.

ERP business behavior

An IDO collection is not necessarily a simple CRUD resource. Some transactions require business methods, related calls, site context, or status transitions. Validate business-level results instead of relying only on HTTP status codes.

Throttling and retries

Infor OS, the API Gateway, or the CloudSuite Industrial deployment may enforce rate limits. Limit ERP write concurrency, honor retry information when supplied, use exponential backoff, and avoid blindly retrying non-idempotent operations.

Schema and release changes

IDO properties, API paths, permissions, and methods can vary by release and tenant. Maintain versioned mappings, contract tests, environment-specific configuration, and monitoring for missing or unexpected fields.

Testing and data integrity

Test customer, item, order, vendor, purchase-order, site, warehouse, and failure scenarios in a representative environment. Direct database writes should not be assumed for CloudSuite Industrial SaaS because they can bypass ERP business rules.

Why use Martini instead of scripts or point-to-point integrations?

Orchestration beyond a script

Martini coordinates CloudSuite Industrial API calls, external applications, validation, business rules, transformations, and status handling in explicit workflows rather than embedding all logic in one script.

Adaptable integration boundaries

Because CloudSuite Industrial access varies by release, tenant, and deployment model, Martini can work with supported REST, ION, SOAP, webhook-style, and scheduled patterns without requiring a dedicated vendor connector.

Operational reliability

  • Use checkpoints, pagination, bounded concurrency, retries, duplicate detection, and error routes for production synchronization.
  • Keep credentials and tenant context in secure environment configuration.
  • Expose controlled Martini APIs when external systems should not receive direct ERP credentials.
  • Reuse mappings, validation, and workflow components as integration requirements evolve.

Frequently asked questions

How can Infor CloudSuite Industrial be integrated with enterprise systems?

CloudSuite Industrial can be integrated through its IDO-based REST APIs, Infor OS/ION APIs, selected event or outbound flows, scheduled incremental synchronization, and, in some legacy deployments, SOAP or XML services. The appropriate mechanism depends on the release, tenant, deployment model, available operations, and security configuration.

Can Martini integrate with Infor CloudSuite Industrial?

Yes. Martini can integrate with Infor CloudSuite Industrial by consuming supported IDO REST APIs or Infor OS/ION APIs, processing selected event or callback traffic, and using scheduled workflows where event coverage is unavailable. Martini can map data, invoke permitted business methods, expose controlled APIs, and handle retries and exceptions.

Do I need a connector to integrate Infor CloudSuite Industrial with Martini?

No dedicated Infor CloudSuite Industrial connector is required. Martini can use the vendor's confirmed native integration mechanisms, including IDO REST APIs, Infor OS/ION APIs, supported authentication methods, selected event flows, and legacy SOAP services where applicable.

Is there any extra Lonti cost to integrate Infor CloudSuite Industrial with Martini?

Lonti does not charge an additional per-connector or per-vendor fee to integrate Infor CloudSuite Industrial. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from Infor, cloud infrastructure, or other third-party systems depending on subscriptions, API usage, and deployment model.

Which Infor CloudSuite Industrial APIs should a new integration use?

REST access through CloudSuite Industrial IDO APIs and Infor OS/ION APIs should generally be evaluated first. Use the ION or API Gateway route when the organization standardizes access through Infor OS, or the direct IDO REST route when the required object and operation are exposed and permitted. Legacy SOAP or XML services should be reserved for confirmed requirements.

Does Infor CloudSuite Industrial provide webhooks or events for all objects?

No. Infor OS and ION can support selected event-driven and outbound integration patterns, but coverage is product- and configuration-dependent. For unsupported objects or events, Martini can use scheduled incremental synchronization with filtering, checkpoints, overlap windows, and duplicate detection.

How does Martini synchronize and transform CloudSuite Industrial data?

Martini can retrieve paginated and filtered IDO or ION data, map actual tenant properties into a canonical model, apply validation and business rules, and write to target applications. Incremental workflows can persist a high-water mark and use stable CloudSuite Industrial identifiers to avoid missed or duplicated processing.

How are errors, retries, and duplicate transactions handled?

A Martini workflow can distinguish transport, authentication, permission, validation, and ERP business-rule failures. Transient failures can be retried with backoff, while non-idempotent operations require deterministic correlation keys and duplicate checks. Rejected transactions can be routed to an operational error process with the original request and correlation identifier.

Related Martini documentation

APIs

Workflows

Data

Security

Operations

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