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Khoros Integration Guide
Integrate Khoros Communities with enterprise systems through REST APIs, selected event callbacks, scheduled workflows, and controlled data synchronization.
Khoros integration options at a glance
Khoros Communities provides REST APIs, including REST API v2, for reading and writing community data such as Users, Messages, Boards, Nodes, Conversations, and Labels. Selected Khoros products or tenants may also provide webhook-style notifications or callbacks, but event coverage must be verified for each object and event. Attachments may be available through product- and tenant-specific endpoints. Martini can consume Khoros REST APIs, receive supported callbacks, schedule paginated synchronization workflows, map hierarchical community data, and expose normalized APIs for downstream applications. OAuth 2.0 or application-level credentials may be available depending on the Khoros product and API configuration.
| Integration point | Supported by Khoros? | Common use cases | How Martini supports it |
|---|---|---|---|
| REST APIs | Yes | Khoros Communities REST APIs, including REST API v2, support reading and writing Users, Messages, Boards, Nodes, Conversations, Labels, and related community resources. | Martini can consume Khoros REST APIs from workflows, transform payloads, orchestrate calls, and expose normalized APIs for other systems. |
| Webhooks and outbound callbacks | Limited | Selected Khoros products or tenants may provide event notifications or callback mechanisms for particular events. | Martini can expose an API endpoint or webhook-receiving workflow, validate and deduplicate notifications, and retrieve the authoritative Khoros object. |
| Authentication | Yes | Authenticated access may use OAuth 2.0 access tokens or application-level credentials, depending on the product, API version, and tenant configuration. | Martini stores credentials in environment-specific secrets and can send authorization headers while routing authentication failures separately from business errors. |
| File and attachment APIs | Limited | Community content can include attachments or media, but endpoint availability, permissions, URL behavior, and limits are tenant- and API-dependent. | Martini can process attachment metadata separately from binary transfer and apply content-type, size, permission, and retention rules. |
| Scheduled synchronization | Yes | Scheduled polling and reconciliation are appropriate when event coverage is unavailable or incomplete, including paginated backfills and incremental retrieval. | Martini scheduler-triggered workflows can maintain checkpoints, control concurrency, retry transient failures, and reconcile missed events. |
| Bulk, asynchronous, and batch APIs | Not confirmed | No broadly applicable Khoros bulk or asynchronous API was confirmed; large transfers should use pagination and controlled REST requests unless tenant documentation says otherwise. | Martini can orchestrate paginated requests, checkpoint progress, and process batches without assuming a Khoros bulk endpoint. |
| GraphQL APIs | Not confirmed | No generally applicable official Khoros GraphQL API was confirmed in the reviewed material. | Martini can consume GraphQL when a specific licensed Khoros product documents it, but GraphQL should not be assumed for Khoros integrations. |
| SOAP APIs | Not confirmed | No current general-purpose Khoros SOAP API was confirmed. | Martini can consume SOAP services when an official product-specific endpoint exists, but SOAP is not a confirmed Khoros integration method. |
How Khoros exposes data and business events
Khoros REST APIs
Khoros Communities REST APIs, including REST API v2, are the primary documented integration surface for reading and writing community resources. Availability and resource behavior depend on the licensed Khoros product, API version, and tenant configuration.
Martini implementation pattern
Martini implementation pattern: a workflow authenticates to Khoros, retrieves paginated resources or submits permitted writes, maps the response into a canonical model, and sends the result to downstream systems. The workflow preserves Khoros identifiers and hierarchy while separating authorization, validation, throttling, and downstream failures.
Implementation sequence
Khoros webhook-style callbacks
Selected Khoros products or tenants may provide event notifications or outbound callbacks for particular events. Coverage should be verified for each object and event rather than assumed for all community changes.
Martini implementation pattern
Martini implementation pattern: expose a controlled Martini API endpoint or webhook-receiving workflow, validate the incoming notification, deduplicate it, and retrieve the authoritative Khoros object before processing. Scheduled reconciliation can cover events that are not delivered or are missed.
Implementation sequence
Khoros scheduled synchronization
Scheduled polling is appropriate for backfills, incremental synchronization, and reconciliation when Khoros event coverage is unavailable or incomplete. REST collections should be treated as paginated unless endpoint documentation states otherwise.
Martini implementation pattern
Martini implementation pattern: a scheduler-triggered workflow reads a durable cursor, timestamp, page marker, or object identifier, retrieves controlled pages from Khoros, processes each item idempotently, and commits progress only after successful downstream handling.
Implementation sequence
Khoros attachments and media
Khoros community content may include attachments or media, but attachment endpoints, download permissions, file-size limits, content types, and URL behavior depend on the API version and tenant.
Martini implementation pattern
Martini implementation pattern: retrieve attachment metadata with the parent Message, determine whether binary access is authorized, and process metadata and content as separate workflow branches. Temporary or authenticated URLs should not be treated as permanent public links.
Implementation sequence
Common Khoros integration patterns
Pattern 1: Sync community content to customer support
When to use this pattern
Use this pattern when community questions, replies, or member context should be associated with customer-support history. It supports event-driven processing where available and scheduled reconciliation for complete coverage.
Integration direction
Example Mapping
| Khoros Field | Canonical Field | Target Field |
|---|---|---|
| Message.id | sourceMessageId | External_Message_ID__c |
| Message.subject or body | communityContent | Case.Subject / Description |
| User.id | sourceUserId | Contact.External_Khoros_ID__c |
| Node.id and parent relationship | communityLocation | Case.Community_Context__c |
Martini implementation pattern
Martini receives a supported notification or retrieves changed Messages and Users, resolves the Node and parent-message context, applies filtering and privacy rules, and upserts Salesforce Cases or custom objects. Durable source keys prevent duplicate cases, while retry and exception paths handle throttling, permission failures, and missing customer matches.
Martini capabilities used
- workflows
- API consumption
- data mapping
- business rules
- error handling
- scheduled synchronization
Pattern 2: Escalate Khoros discussions to ServiceNow
When to use this pattern
Use this pattern when unanswered questions, moderation concerns, or suspected product defects require an internal service-management process. Labels, board location, content state, and business thresholds can determine escalation.
Integration direction
Example Mapping
| Khoros Field | Canonical Field | Target Field |
|---|---|---|
| Message.id | sourceDiscussionId | u_khoros_message_id |
| Message.body | issueDescription | description |
| Labels | routingClassification | category or assignment_group |
| Node and Board | communityContext | u_khoros_context |
Martini implementation pattern
A Martini workflow retrieves or receives selected Khoros Messages, validates required context and permissions, applies escalation rules, and creates or updates a ServiceNow Incident, Case, or Request. It stores the ServiceNow reference, avoids duplicate tickets, and routes malformed content or downstream errors to a replayable exception path.
Martini capabilities used
- workflows
- API consumption
- data mapping
- business rules
- idempotency
- error handling
Pattern 3: Route moderation alerts to collaboration channels
When to use this pattern
Use this pattern when moderators or support teams need timely notification of selected Khoros activity without copying full sensitive conversations into a collaboration tool.
Integration direction
Example Mapping
| Khoros Field | Canonical Field | Target Field |
|---|---|---|
| Message.id | sourceMessageId | notification reference |
| Message moderation state | moderationStatus | alert severity |
| Node and Board | communityLocation | channel routing |
| Message URL | sourceLink | notification link |
Martini implementation pattern
Martini receives a supported Khoros event or polls for flagged Messages, evaluates moderation and routing rules, and sends a concise Slack notification containing approved metadata and a source link. The workflow deduplicates alerts, avoids unnecessary sensitive content, and retries transient notification failures.
Martini capabilities used
- event-driven workflows
- scheduled workflows
- data mapping
- business rules
- error handling
Pattern 4: Convert product feedback into Jira work
When to use this pattern
Use this pattern when labeled Khoros discussions represent product feedback, defects, or feature requests that need engineering triage and traceability.
Integration direction
Example Mapping
| Khoros Field | Canonical Field | Target Field |
|---|---|---|
| Message.id | sourceFeedbackId | customfield_khoros_message_id |
| Message.body and replies | feedbackContext | description |
| Labels | feedbackType | labels |
| Board and Node | productArea | project or component |
Martini implementation pattern
Martini selects qualifying Messages, retrieves parent and thread context, transforms the content into a Jira issue, and applies project, component, and priority rules. It checks the source identifier before creation and can process controlled Jira status changes for approved write-back to Khoros or an integration store.
Martini capabilities used
- workflows
- API consumption
- data mapping
- business rules
- idempotent writes
- scheduled reconciliation
Applications commonly integrated with Khoros
Khoros Communities data can be orchestrated with customer, service-management, collaboration, support, marketing, and product-development applications. These are typical enterprise architecture patterns; the exact Khoros resources, permissions, and write operations should be validated for the customer tenant.
| Application | Scenario | Direction | Martini Pattern |
|---|---|---|---|
| Salesforce | Associate community activity with customer accounts, contacts, cases, and support history. | Khoros → Martini → Salesforce | Martini retrieves Khoros Messages and Users, preserves node and message identifiers, maps approved content to Salesforce Cases, Contacts, or custom objects, and applies duplicate checks before writing. |
| ServiceNow | Escalate community questions, moderation concerns, defects, or support requests into service-management workflows. | Khoros → Martini → ServiceNow | A Martini workflow retrieves or receives selected Khoros content, applies escalation rules, creates or updates ServiceNow Incidents, Cases, or Requests, and stores the resulting ticket reference. |
| Jira | Convert product feedback, defect reports, and feature requests from community discussions into engineering work items. | Khoros → Martini → Jira | Martini filters Khoros Messages by Labels or business rules, transforms thread context into Jira issue fields, and optionally processes controlled Jira status write-back where Khoros permissions allow it. |
| Slack | Notify moderators, support teams, or product teams about selected community events without duplicating unnecessary sensitive content. | Khoros → Martini → Slack | Martini receives a supported Khoros callback or polls for flagged content, evaluates routing rules, and sends a concise Slack notification containing the Khoros link and relevant identifiers. |
| Microsoft Teams | Deliver moderation and escalation notifications to operational teams working in Teams channels. | Khoros → Martini → Microsoft Teams | A Martini workflow normalizes Khoros event or polling results, applies channel-routing rules, and sends formatted notifications while retaining the source message and node identifiers. |
| Zendesk | Correlate community questions with support interactions or route unresolved issues to customer-support agents. | Khoros → Martini → Zendesk | Martini maps selected Khoros Messages and Users into Zendesk tickets or user context, checks for an existing integration key, and optionally routes approved ticket updates back to Khoros. |
| Marketo | Connect community engagement or member attributes with marketing and advocacy campaigns. | Khoros → Martini → Marketo | Martini extracts permitted Khoros User or engagement attributes, applies consent and eligibility rules, transforms them to the Marketo model, and records synchronization status. |
| Microsoft Dynamics 365 | Synchronize customer, account, or case context between community engagement and CRM processes. | Khoros → Martini → Microsoft Dynamics 365 | Martini retrieves relevant Khoros Users and Messages, resolves customer identifiers, maps them to Dynamics 365 entities, and handles unmatched or unauthorized records through an exception path. |
How to build a Khoros integration in Martini
Objective
Establish authenticated access to the relevant Khoros product and tenant using the API version and credentials approved for the integration.
Instructions in Martini
- Confirm the licensed Khoros product, API version, resources, permissions, and authentication method
- Store OAuth client credentials, tokens, or application credentials in Martini environment secrets
- Configure HTTPS API access and separate authentication failures from business errors
Objective
Select an event-driven or scheduled starting point based on the Khoros tenant’s confirmed event coverage.
Instructions in Martini
- Use a supported Khoros callback when the required object and event are covered
- Use a scheduler-triggered workflow for polling, backfills, and reconciliation
- Define the checkpoint, event key, or source modification strategy
Objective
Read authoritative Khoros resources and preserve the hierarchy and identifiers needed by downstream systems.
Instructions in Martini
- Retrieve Users, Messages, Nodes, Boards, Conversations, or Labels as required
- Follow pagination and use controlled concurrency
- Resolve parent messages, boards, and nodes before transforming dependent content
Objective
Coordinate Khoros calls, validation, enrichment, target writes, and exception handling as a maintainable Martini workflow.
Instructions in Martini
- Route events and records according to business rules
- Separate authentication, permission, throttling, validation, and downstream failures
- Use reusable workflow logic for common Khoros retrieval and idempotency behavior
Objective
Convert Khoros’s hierarchical and product-specific payloads into a canonical model for target applications.
Instructions in Martini
- Map required fields rather than depending on every response field
- Preserve Khoros object IDs, timestamps, parent relationships, and moderation state
- Transform JSON payloads and attachment metadata according to target requirements
Objective
Ensure only authorized, relevant, and non-duplicate content is processed.
Instructions in Martini
- Apply moderation, privacy, consent, label, and escalation rules
- Check source object or event identifiers before creating downstream objects
- Handle missing parent objects, unmatched users, and insufficient permissions explicitly
Common Khoros data objects used in integrations
| Object | Typical Use | Common target systems | Martini handling |
|---|---|---|---|
| Users | Synchronize community members, moderators, administrators, and identity attributes with customer or support systems. | Salesforce, ServiceNow, Zendesk, Microsoft Dynamics 365, Marketo | Martini maps permitted identity fields, preserves Khoros identifiers, applies privacy and permission rules, and uses idempotent upserts. |
| Messages | Process posts, replies, questions, answers, comments, escalations, and product feedback. | Salesforce, ServiceNow, Jira, Slack, Microsoft Teams, Zendesk | Martini preserves author, parent, node, timestamp, moderation, and source identifiers while transforming selected content for downstream workflows. |
| Nodes | Represent the hierarchy containing communities, categories, boards, and topics. | Salesforce, ServiceNow, Jira, integration databases | Martini retains node relationships and resolves parent references so downstream systems can reconstruct context. |
| Boards | Represent discussion areas where users create and respond to Messages. | Salesforce, Jira, ServiceNow, reporting stores | Martini maps board identity and classification to routing or categorization fields and validates referenced Nodes. |
| Conversations | Represent private or direct message exchanges between community users. | Zendesk, Salesforce, ServiceNow | Martini applies stricter permission and privacy checks, transfers only authorized content, and records audit identifiers. |
| Labels | Classify community content for organization, filtering, moderation, or workflow routing. | Jira, Salesforce, ServiceNow, Marketo | Martini converts Labels into business rules, downstream categories, or campaign attributes and handles missing or changed labels explicitly. |
Authentication and security considerations
Authentication depends on product and tenant
Khoros APIs require authenticated access. OAuth 2.0 access tokens or application-level credentials may be available depending on the Khoros product, API version, and deployment configuration.
Protect credentials and permissions
- Store OAuth credentials, API keys, tokens, and other secrets in Martini environment-specific secrets.
- Use HTTPS and avoid embedding credentials in mappings, source code, URLs, or logs.
- Validate the exact Khoros user, application, community, and administrative permissions required for each operation.
- Separate read, write, moderation, private-conversation, and attachment permissions during testing.
Operational considerations for Khoros integrations
Plan for pagination and throttling
Treat Khoros collection responses as paginated unless the endpoint documentation states otherwise. Confirm tenant-specific limits, control concurrency, and retry transient 429 and 5xx responses with backoff.
Preserve hierarchy and idempotency
Retain Message, parent-message, Board, Node, User, and event identifiers. Use durable integration keys before creating downstream objects so callback redelivery and workflow retries do not create duplicates.
Reconcile event coverage
Do not assume callbacks cover every object or change. Combine supported event processing with scheduled polling and reconciliation for important data.
Handle schema and content variation
Khoros API versions, modules, custom fields, permissions, moderation state, and attachment behavior can vary by tenant. Map required fields, tolerate additive fields, validate required values, and process attachment metadata separately from binary content.
Why use Martini instead of scripts or point-to-point integrations?
Centralized orchestration
Martini coordinates Khoros API calls, callbacks, scheduled synchronization, downstream writes, business rules, and exception paths in maintainable workflows rather than scattering logic across scripts.
Reusable transformation and control
Developers can preserve Khoros’s community hierarchy, map payloads to canonical models, apply idempotency and routing rules, and reuse integration logic across Salesforce, ServiceNow, Jira, collaboration tools, and other systems.
Operational reliability
Martini provides a place to manage environment-specific secrets, retries, checkpoints, validation, monitoring, and replay paths. This supports controlled changes as Khoros products, API versions, permissions, and tenant schemas evolve.
Frequently asked questions
Khoros Communities can be integrated through its REST APIs, including REST API v2, for Users, Messages, Nodes, Boards, Conversations, Labels, and related resources. Selected products or tenants may provide webhook-style notifications or callbacks. Where event coverage is unavailable or incomplete, scheduled paginated retrieval and reconciliation can be used.
Yes. Martini can integrate with Khoros by consuming documented Khoros REST APIs, receiving supported webhook or callback events, scheduling polling workflows, mapping community data, and exposing normalized APIs for other enterprise systems.
No. A dedicated Khoros connector is not required. Martini can use Khoros’s confirmed native integration mechanisms, primarily REST APIs and, where available, callbacks, files, and configured authentication methods.
Lonti does not charge an additional per-connector or per-vendor fee to integrate Khoros. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from Khoros, cloud infrastructure, or other third-party systems depending on subscription, usage, and deployment model.
REST APIs, including REST API v2 for Khoros Communities, should be treated as the primary method. Selected webhook-style callbacks may be used after verifying product and tenant coverage. No generally applicable Khoros GraphQL or current SOAP API was confirmed.
Event notifications or webhook-style callbacks may be available for selected Khoros products or events, but coverage should not be assumed for every User, Message, Board, Node, Conversation, or Label change. Martini can receive supported callbacks and combine them with scheduled reconciliation.
Martini can use callbacks for selected changes or scheduled workflows for incremental retrieval and backfills. Synchronization should use pagination, durable checkpoints, source identifiers, preserved message hierarchy, and idempotent downstream writes.
Martini workflows can classify authentication, permission, throttling, validation, missing-parent, and downstream failures separately. Transient 429 and 5xx responses can be retried with backoff, while durable Khoros object and event keys prevent duplicate downstream records.
Related Martini documentation
Workflows
Connect Khoros with your enterprise systems
Use Martini to build secure, maintainable Khoros integrations around REST APIs, supported callbacks, scheduled synchronization, data mapping, and workflow orchestration.