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Loop Returns Integration Guide

Connect Loop Returns return, exchange, order, customer, and product data with enterprise systems through REST APIs, selected webhook notifications, and Martini workflows.

Loop Returns integration options at a glance

Loop Returns provides a REST API for operational and returns data, with webhook-style notifications available for selected integration events. API credentials, HTTPS transport, and account-specific permissions must be confirmed against the applicable Loop Returns documentation. Martini can consume the API from workflows, retrieve paginated or filtered data, transform Loop Returns JSON, and route results to commerce, ERP, warehouse, support, or customer-engagement systems. Martini can also expose an endpoint for Loop Returns callbacks, validate requests, apply idempotency rules, and trigger downstream workflows. No official GraphQL, SOAP, file-transfer, attachment, dedicated bulk, or direct database interface was verified.

Integration pointSupported by Loop Returns?Common use casesHow Martini supports it
REST APIsYesRetrieve and process Returns, Exchanges, Orders, Customers, Products, and return line items; support operational synchronization and reconciliation.Martini can consume the Loop Returns REST API from workflows, transform JSON, apply business rules, and expose APIs that abstract Loop Returns details.
Webhooks / outbound callbacksLimitedReceive webhook-style notifications for selected Loop Returns integration events where enabled by the account and applicable API configuration.Martini can expose a webhook endpoint, validate the request, persist an event key, and route the notification into downstream workflows.
AuthenticationYesAuthenticate API requests using account or integration credentials; exact headers, scopes, rotation, and webhook verification must be confirmed.Martini can store credentials in secrets, apply them to API requests, and keep authentication configuration separate from workflow mappings.
Scheduled synchronizationYesPoll paginated or filtered collections for reconciliation, missed webhook events, and lifecycle changes not covered by notifications.Martini scheduler-triggered workflows can track checkpoints, use overlap windows, process pages, and coordinate retries and downstream writes.
Pagination and filteringYesProcess collections of orders, returns, or related objects incrementally where the API provides pagination and filtering parameters.Martini can preserve page or cursor state, iterate through results, and store the last successful synchronization point.
Bulk / async / batch APIsNot confirmedNo dedicated Loop Returns bulk or asynchronous API was verified; controlled scheduled processing should be used where supported by the standard API.Martini can orchestrate bounded batches and scheduled polling without asserting a vendor-native bulk interface.
GraphQL APIsNot confirmedNo official Loop Returns GraphQL API documentation was verified.Martini can consume GraphQL generally, but this page does not assume a Loop Returns GraphQL endpoint.
SOAP APIsNot confirmedNo official Loop Returns SOAP API documentation was verified.Martini can consume SOAP generally, but Loop Returns integrations should use the documented API and callback mechanisms unless otherwise confirmed.

How Loop Returns exposes data and business events

Loop Returns REST APIs

Loop Returns provides an API-based integration model for operational and returns data. The applicable API version, endpoints, permissions, pagination behavior, and object fields should be confirmed in the account-specific developer documentation.

Martini implementation pattern

Martini implementation pattern: a workflow authenticates to Loop Returns, retrieves a resource or collection, handles pagination and filtering, maps JSON into a canonical model, applies business rules, and writes to one or more target systems. The workflow can expose a controlled Martini API when other applications need a stable interface.

Implementation sequence

Authenticate the API request using a Martini secret
Retrieve the required Loop Returns resource or collection
Process each page or cursor until the collection is complete
Map Loop Returns JSON to the canonical integration model
Apply lifecycle, identity, and duplicate-handling rules
Write the result to the target application or database

Loop Returns Webhooks

Loop Returns provides webhook-style notifications for selected integration events. Event coverage, payload structure, delivery retries, authentication, and available identifiers must be checked against the account documentation rather than assumed for every lifecycle transition.

Martini implementation pattern

Martini implementation pattern: expose a Martini API endpoint for callbacks, validate the request and any configured signature, record an event or business-object key, and invoke a workflow that retrieves the current Loop Returns resource before updating downstream systems. Scheduled polling can provide reconciliation for events that are unavailable or missed.

Implementation sequence

Receive the Loop Returns webhook notification
Validate the request and configured authentication details
Record the event or business-object idempotency key
Retrieve the current resource when the notification is incomplete
Map the event and resource to the target model
Route the result and retry transient downstream failures

Scheduled Loop Returns synchronization

No dedicated bulk or asynchronous Loop Returns API was verified. Scheduled synchronization can still support reconciliation and incremental processing where the standard API provides pagination, filtering, timestamps, or equivalent cursors.

Martini implementation pattern

Martini implementation pattern: a scheduler-triggered workflow loads the last successful checkpoint, requests changed data with an overlap window, iterates through pages, and commits the checkpoint only after successful downstream processing. This pattern complements webhook processing and covers event types without notifications.

Implementation sequence

Start the scheduled synchronization workflow
Load the last successful checkpoint
Request filtered Loop Returns data with an overlap window
Process paginated results with bounded concurrency
Apply idempotent downstream writes
Persist the new checkpoint after successful processing

Common Loop Returns integration patterns

Pattern 1: Process returns into an ERP

When to use this pattern

Use this pattern when return or exchange activity must create or update ERP transactions such as return authorizations, credit transactions, customer records, or inventory adjustments. It combines event-driven processing with API retrieval so downstream finance data is based on the current Loop Returns resource.

Integration direction
Loop Returns
Martini
NetSuite
Example Mapping
Loop Returns FieldCanonical FieldTarget Field
return.idreturnIdexternalReturnId
return.statusreturnStatusreturnAuthorizationStatus
order.idorderIdsalesOrderExternalId
returnLineItems[].skuskuitemSku
Martini implementation pattern

Martini receives a selected notification or polls for changes, retrieves complete Returns, Orders, and return line items, validates stable identifiers, and applies rules for approved, received, refunded, or exchanged states. It then calls the ERP API, records the Loop Returns identifier, and retries transient failures without recreating an existing transaction.

Martini capabilities used
  • workflows
  • API consumption
  • data mapping
  • business rules
  • secrets management
  • error handling

Pattern 2: Synchronize ecommerce orders and return outcomes

When to use this pattern

Use this pattern when Loop Returns must remain aligned with the commerce platform’s Orders, Customers, Products, refunds, and return outcomes. It supports scheduled reconciliation for data completeness and can use notifications where the required event is available.

Integration direction
Shopify
Martini
Loop Returns
Example Mapping
Loop Returns FieldCanonical FieldTarget Field
order.idorderIdcommerceOrderId
customer.emailcustomerEmailcustomer.email
product.variantIdvariantIdlineItem.variantId
return.statusreturnStatusreturn.status
Martini implementation pattern

A Martini workflow retrieves recently changed commerce data, maps product variants and order lines, and submits or reconciles the required Loop Returns information. A complementary workflow retrieves Loop Returns status and writes outcomes back to the commerce platform, using overlap windows and idempotency keys for safe retries.

Martini capabilities used
  • scheduled workflows
  • API consumption
  • data mapping
  • canonical models
  • checkpoint management
  • retry handling

Pattern 3: Coordinate warehouse return processing

When to use this pattern

Use this pattern when returned merchandise requires warehouse instructions, disposition updates, or inventory coordination with a fulfillment provider. It keeps return line items and product identifiers consistent across Loop Returns and the warehouse system.

Integration direction
Loop Returns
Martini
ShipBob
Example Mapping
Loop Returns FieldCanonical FieldTarget Field
return.idreturnIdreturnReference
returnLineItems[].skuskuinventoryItemSku
returnLineItems[].quantityquantityexpectedQuantity
exchange.idexchangeIdreplacementReference
Martini implementation pattern

Martini validates the return and product context, translates SKUs and locations, and sends return instructions to the fulfillment API. Warehouse disposition results are normalized and routed back to Loop Returns or an operational store, with duplicate detection and bounded retries for temporary failures.

Martini capabilities used
  • webhook intake
  • API orchestration
  • data transformation
  • validation
  • business rules
  • error handling

Pattern 4: Publish return visibility to support teams

When to use this pattern

Use this pattern when support agents need current return, exchange, order, and customer context in Zendesk or Gorgias. It reduces manual lookups while keeping customer-facing systems aligned with lifecycle changes.

Integration direction
Loop Returns
Martini
Zendesk
Example Mapping
Loop Returns FieldCanonical FieldTarget Field
customer.idcustomerIdrequesterExternalId
order.idorderIdcustomOrderId
return.statusreturnStatusticketReturnStatus
exchange.idexchangeIdcustomExchangeId
Martini implementation pattern

Martini receives selected Loop Returns events or polls for changed Returns, retrieves related Orders and Customers, and updates the support platform only when the lifecycle state or relevant context has changed. Stable external identifiers and processed-event keys prevent duplicate tickets or repeated updates.

Martini capabilities used
  • webhooks
  • scheduled synchronization
  • data mapping
  • conditional routing
  • idempotency
  • monitoring

Applications commonly integrated with Loop Returns

Loop Returns can be integrated with commerce, ERP, customer-support, marketing, and fulfillment applications through API-led workflows. The exact operations and object mappings should be validated against each target application’s deployed API and business rules.

Application Scenario Direction Martini Pattern
Shopify Synchronize orders, customers, products, refunds, and return outcomes across ecommerce operations. Shopify → Martini → Loop Returns Use scheduled or event-driven workflows to retrieve order and product context, map identifiers and line items, submit or reconcile Loop Returns data, and record stable synchronization keys for retries.
NetSuite Create or update return authorizations, credit transactions, inventory adjustments, and customer records. Loop Returns → Martini → NetSuite Receive a selected Loop Returns notification or poll for changes, retrieve complete return details, apply finance and inventory rules, then call NetSuite APIs with idempotent transaction handling.
Salesforce Make return and exchange status available to sales and service teams alongside customer information. Loop Returns → Martini → Salesforce Map Customers, Orders, Returns, and Exchanges to the Salesforce implementation, enrich records where required, and update only approved lifecycle states through a reusable workflow.
Zendesk Give support agents return status, order context, and exchange information without manual lookup in Loop Returns. Loop Returns → Martini → Zendesk Consume webhook-style events or scheduled changes, normalize customer and return identifiers, and update Zendesk tickets or customer context while preventing duplicate writes.
Klaviyo Trigger customer communications based on return, refund, or exchange status where consent and event requirements permit. Loop Returns → Martini → Klaviyo Validate eligible lifecycle transitions, map customer and transaction attributes, and publish the resulting event through the target API with privacy and consent rules applied.
ShipBob Coordinate returned inventory and warehouse disposition with a fulfillment provider. Loop Returns → Martini → ShipBob Route return and line-item details to ShipBob, translate product and location identifiers, and reconcile warehouse disposition results back to Loop Returns or an operational store.
Gorgias Surface return and exchange information in ecommerce customer-support workflows. Loop Returns → Martini → Gorgias Synchronize customer and return context into Gorgias using API workflows, apply duplicate detection, and retain Loop Returns identifiers for support-side reconciliation.
Adobe Commerce Synchronize order and product context and reconcile returns or exchanges with the commerce platform. Adobe Commerce → Martini → Loop Returns Orchestrate bidirectional API calls, map product variants and order lines, validate supported return operations, and retry transient failures without creating duplicate transactions.

How to build a Loop Returns integration in Martini

Objective

Establish Loop Returns API access using account-specific credentials and confirm the permissions, request headers, API version, and callback verification requirements.

Instructions in Martini

  • Create Martini secrets for Loop Returns credentials
  • Configure HTTPS API requests and required authentication details
  • Confirm account, store, environment, and permission scope
  • Keep credentials and sensitive customer data out of mappings

Objective

Select the trigger that matches the required latency and event coverage, combining webhook processing with scheduled reconciliation when lifecycle coverage is incomplete.

Instructions in Martini

  • Use a webhook endpoint for supported Loop Returns events
  • Use a scheduler for polling and consistency checks
  • Define an overlap window for incremental synchronization
  • Record the event or synchronization checkpoint

Objective

Obtain the complete Loop Returns resource needed for processing rather than relying on a potentially incomplete notification payload.

Instructions in Martini

  • Retrieve Returns, Orders, Customers, Products, or Exchanges as required
  • Follow pagination or cursor information
  • Filter by updated time, status, or equivalent supported criteria
  • Stop when the API indicates that no additional results remain

Objective

Build the end-to-end Martini workflow that validates input, enriches data, routes business scenarios, and coordinates downstream API calls.

Instructions in Martini

  • Validate required identifiers and lifecycle states
  • Retrieve related objects when the source payload is incomplete
  • Branch for return, refund, exchange, and warehouse scenarios
  • Keep downstream calls bounded and observable

Objective

Convert Loop Returns JSON and line-item structures into a canonical model and the target application’s schema.

Instructions in Martini

  • Map stable product, variant, SKU, order, return, and exchange identifiers
  • Normalize customer and status fields
  • Preserve relationships between Returns and return line items
  • Apply target-specific formatting and enrichment

Objective

Ensure downstream actions reflect operational and financial policies for returns, exchanges, refunds, inventory, and customer communication.

Instructions in Martini

  • Distinguish requested, approved, received, refunded, exchanged, and completed states where available
  • Prevent duplicate transaction creation
  • Limit propagation of personal data to the target requirement
  • Route unsupported or incomplete cases for review

Common Loop Returns data objects used in integrations

ObjectTypical UseCommon target systemsMartini handling
ReturnsRepresent return requests and their lifecycle status, including progression toward approval, receipt, refund, exchange, or completion where available.NetSuite, Shopify, Zendesk, Salesforce, warehouse platformsMartini receives or retrieves the object, validates status and identifiers, maps it to the target model, and applies idempotent update rules.
Return line itemsIdentify individual products and quantities included in a return.NetSuite, ShipBob, Shopify, Adobe CommerceMartini maps product, variant, SKU, quantity, and return identifiers while preserving line-level relationships and validating required fields.
ExchangesRepresent replacement-product transactions associated with a return.Shopify, Adobe Commerce, NetSuite, ZendeskMartini correlates exchange identifiers with Returns and Orders, applies fulfillment or finance rules, and prevents duplicate downstream transactions.
OrdersProvide the original ecommerce order context associated with return activity.Shopify, Adobe Commerce, NetSuite, SalesforceMartini retrieves or synchronizes order details, normalizes order identifiers, and uses them as reconciliation keys.
CustomersProvide customer identity and contact information associated with orders and returns.Salesforce, Zendesk, Gorgias, Klaviyo, NetSuiteMartini limits propagated personal data to business need, maps contact fields, and applies target-system matching rules.
ProductsIdentify products, variants, and merchandise involved in returns or exchanges.Shopify, Adobe Commerce, ShipBob, NetSuiteMartini uses stable product, variant, and SKU identifiers, translating catalog fields where target systems use different models.

Authentication and security considerations

Credentials and transport

Loop Returns API access uses account or integration credentials, but the exact header format, scope, rotation process, and permission model should be confirmed in the applicable account documentation. Use HTTPS and keep credentials in Martini secrets rather than workflow mappings.

Webhook verification

Where webhook authentication or signatures are enabled, validate them at the Martini endpoint before processing the event. Limit access to the required account, store, environment, and operational permissions.

Customer data

Returns may contain customer names, email addresses, shipping details, and order information. Propagate only the data required by each target and apply the Martini environment’s security configuration.

Operational considerations for Loop Returns integrations

Pagination and checkpoints

Collections may be paginated. Preserve page or cursor state, use updated-time or status filters where available, and commit synchronization checkpoints only after successful downstream processing.

Events and idempotency

Webhook delivery may be retried or duplicated. Store event identifiers or stable combinations of return, exchange, event type, and timestamp, and check whether a downstream transaction already exists before creating it.

Rate limits and retries

Respect the rate limits communicated by Loop Returns. Use bounded retries and backoff for throttling and transient failures rather than unbounded parallel requests.

Schema and lifecycle changes

Validate required fields while tolerating additional fields. Test changes to return statuses, exchange structures, line items, API versions, and webhook payloads before production rollout.

Consistency

Combine webhook processing with scheduled polling for important reconciliation processes because not every lifecycle transition is confirmed to have a webhook.

Why use Martini instead of scripts or point-to-point integrations?

Orchestration instead of isolated scripts

Martini centralizes API consumption, webhook intake, scheduling, mapping, validation, business rules, retries, and monitoring in maintainable workflows. This avoids duplicating authentication and transformation logic across independent scripts.

Reusable integration assets

Teams can expose controlled APIs, reuse canonical mappings and workflow logic, and adapt Loop Returns data for multiple target systems without coupling every application directly to the vendor API.

Operational control

Checkpointing, idempotency, bounded retries, and workflow-level error handling make return and exchange synchronization easier to operate than point-to-point processes that lack consistent recovery behavior.

Frequently asked questions

How can Loop Returns be integrated with enterprise systems?

Loop Returns can be integrated through its documented REST API and webhook-style notifications for selected events. Enterprise workflows can retrieve or receive Returns, Exchanges, Orders, Customers, Products, and return line items, then synchronize them with commerce, ERP, warehouse, support, or customer-engagement applications.

Can Martini integrate with Loop Returns?

Yes. Martini can integrate with Loop Returns by consuming its REST API and receiving supported webhook notifications. Martini workflows can authenticate requests, retrieve complete resources, transform Loop Returns JSON, apply business rules, and route data to downstream systems.

Do I need a connector to integrate Loop Returns with Martini?

No. A dedicated Loop Returns connector is not required. Martini can use Loop Returns’ confirmed native integration mechanisms, including its REST API, selected webhook-style callbacks, and account-specific authentication configuration.

Is there any extra Lonti cost to integrate Loop Returns with Martini?

Lonti does not charge an additional per-connector or per-vendor fee to integrate Loop Returns. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from Loop Returns, cloud infrastructure, or other third-party systems depending on subscription, usage, and deployment model.

Which Loop Returns integration methods should be used?

Use the Loop Returns REST API as the primary integration method. Use webhook-style notifications for selected events where available, and use scheduled API polling for reconciliation, missed events, or lifecycle transitions that are not covered by webhooks. No official GraphQL, SOAP, file, attachment, or dedicated bulk API was verified.

Are Loop Returns webhooks available for every return lifecycle event?

No such universal coverage should be assumed. Loop Returns provides webhook-style notifications for selected integration events, but event coverage, payloads, retries, and authentication must be confirmed in the account documentation. Important processes should combine webhooks with scheduled reconciliation.

How does synchronization between Loop Returns and another system work?

Martini can receive a Loop Returns notification or retrieve changed resources on a schedule, follow pagination, map the data to a canonical model, and write it to the target system. Checkpoints, overlap windows, stable identifiers, and idempotency rules help reduce missed changes and duplicate transactions.

Can Martini expose an API façade for Loop Returns?

Yes. Martini can expose a controlled API that retrieves or orchestrates Loop Returns data while shielding consuming applications from Loop Returns-specific details. The façade can centralize authentication, mapping, validation, business rules, error handling, and downstream routing.

Related Martini documentation

APIs

Webhooks

Workflows

Security

Operations

Connect Loop Returns with your enterprise systems

Use Martini to orchestrate Loop Returns APIs and selected webhook events across commerce, ERP, warehouse, support, and customer-engagement workflows.

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