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Majesco Integration Guide
Integrate Majesco Policy, Billing, Claims, and Digital1st with enterprise applications through product-specific APIs, callbacks, scheduled workflows, and approved data exchanges.
Majesco integration options at a glance
Majesco integration capabilities vary by product, tenant, deployment model, and enabled modules. API-based integration is relevant for Majesco Policy, Billing, Claims, and Digital1st, but the specific REST contract, authentication method, pagination model, and supported operations must be confirmed with Majesco. Selected deployments may provide outbound callbacks, batch exchanges, exports, or document interfaces; broad public webhook, GraphQL, SOAP, bulk, and attachment documentation was not confirmed. Martini can consume approved Majesco endpoints, expose APIs for channels and partners, schedule synchronization workflows, map insurance objects, manage secrets, and route failures for retry or reconciliation.
| Integration point | Supported by Majesco? | Common use cases | How Martini supports it |
|---|---|---|---|
| REST APIs | Not confirmed | API-based integration may support Policy, Claims, Billing, Customer, Quote, and Payment processes, but the product-specific contract, operations, and base URL must be obtained from Majesco. | Martini can consume approved REST endpoints from workflows, map responses and requests, apply validation, and expose APIs for upstream or downstream systems. |
| Authentication | Not confirmed | The deployed product may require OAuth 2.0, API keys, JWTs, gateway credentials, mutual TLS, scopes, or tenant-specific permissions. | Martini can centralize environment-specific credentials and secrets and apply the authentication pattern confirmed for the tenant. |
| Webhooks / outbound callbacks | Not confirmed | Selected deployments may provide notifications for policy, claim, payment, or document events, but broad coverage and delivery guarantees were not publicly verified. | If supported, Martini can expose a receiving API, validate the notification, retrieve current data, and process duplicates or retries safely. |
| Scheduled synchronization | Yes | Scheduled polling is a practical fallback when event coverage is limited, subject to available endpoints, filters, exports, and tenant permissions. | Martini can trigger workflows on a schedule, paginate through results, persist checkpoints, and write normalized data to target systems. |
| Bulk / async / batch APIs | Not confirmed | Product-specific deployments may offer bulk extracts, asynchronous jobs, scheduled exchanges, or reconciliation reports. | Martini can orchestrate job submission and status polling when documented, or process approved batch files and extracts. |
| File / attachment APIs | Not confirmed | Policy, claim, and billing documents may be available through attachment endpoints, file exchange, content URLs, or separate metadata and content interfaces. | Martini can coordinate metadata and content transfers when the tenant provides a supported interface, while enforcing file and security rules. |
| SOAP APIs | Legacy | Legacy or customer-specific SOAP interfaces may exist, but current Majesco SOAP support was not verified and should not be assumed. | Martini can consume SOAP services if the customer supplies a supported WSDL and deployment-specific credentials. |
| GraphQL APIs | Not confirmed | No official public Majesco GraphQL documentation was confirmed, so GraphQL should not be selected without product-specific evidence. | Martini can consume GraphQL generally, but a Majesco GraphQL integration requires a confirmed endpoint and schema. |
| Database / analytics access | Not confirmed | Direct database access should not be assumed for Majesco-managed SaaS; privately hosted environments may offer approved reporting or database access subject to contract. | Martini can use supported APIs, exports, reports, or approved database interfaces where available, without making direct access a prerequisite. |
How Majesco exposes data and business events
Majesco REST APIs
API-based integration is relevant across Majesco Policy, Billing, Claims, and Digital1st, but resource paths, operations, schemas, pagination, and authentication must be confirmed for the deployed product and tenant.
Martini implementation pattern
Martini implementation pattern: Martini workflows call the approved Majesco endpoints, authenticate using tenant-specific configuration, transform Policy, Claim, Billing Account, Quote, Customer, or Payment data, and write results to enterprise systems. Validation, correlation, retry, and reconciliation are handled in the workflow rather than embedded in each calling application.
Implementation sequence
Majesco outbound callbacks
Some deployments may provide outbound callbacks or event notifications for selected policy, claim, payment, or document events, but broad public coverage was not confirmed.
Martini implementation pattern
Martini implementation pattern: expose a controlled Martini API for the callback, verify the delivery according to Majesco’s documented security model, acknowledge or process the notification, and retrieve the current Majesco object when the event contains only a reference. Scheduled reconciliation should supplement callbacks when event coverage or delivery guarantees are incomplete.
Implementation sequence
Majesco scheduled synchronization
Scheduled polling is a practical option when callbacks are unavailable or incomplete, provided the tenant exposes suitable read operations, filters, exports, or reports.
Martini implementation pattern
Martini implementation pattern: a scheduler starts a workflow that retrieves pages or incremental extracts, transforms insurance objects, writes them to target applications or data platforms, and persists a checkpoint. The workflow uses bounded concurrency, throttling, retry handling, and reconciliation for records that cannot be processed.
Implementation sequence
Majesco files and batch exchanges
Product-specific deployments may provide batch extracts, scheduled data exchanges, document interfaces, or reports. Public confirmation of a standard Majesco file or attachment API was not available.
Martini implementation pattern
Martini implementation pattern: Martini receives or retrieves an approved file or batch result, validates its format and control totals, parses insurance objects or document metadata, and delivers the transformed output to target systems. Document content should be handled separately when Majesco supplies metadata and download references rather than inline content.
Implementation sequence
Common Majesco integration patterns
Pattern 1: Synchronize policies and customers to a CRM
When to use this pattern
Use this pattern when agents, service teams, or distribution channels need current Customer, Quote, Policy, and status information in a CRM. The exact Majesco read and write operations must be confirmed for the tenant.
Integration direction
Example Mapping
| Majesco Field | Canonical Field | Target Field |
|---|---|---|
| Customer identifier | party.externalId | Account.External_Id__c |
| Policy number | policy.policyNumber | Policy__c.Policy_Number__c |
| Policy status | policy.status | Policy__c.Status__c |
Martini implementation pattern
A scheduled or callback-triggered Martini workflow retrieves current Majesco objects, matches stable identifiers, maps party and policy data, and applies rules for cancelled, renewed, or pending policies. Failed writes are retried when transient and sent to reconciliation when validation or business rules reject them.
Martini capabilities used
- workflows
- API consumption
- data mapping
- business rules
- error handling
Pattern 2: Process claims intake from a digital channel
When to use this pattern
Use this pattern when a portal, contact center, or claims partner submits a first-notice-of-loss request and needs a controlled response containing the resulting claim identifier and status.
Integration direction
Example Mapping
| Majesco Field | Canonical Field | Target Field |
|---|---|---|
| Claimant details | claimant.party | Claim.claimant |
| Loss date | claim.lossDate | Claim.lossDate |
| Reported description | claim.lossDescription | Claim.description |
Martini implementation pattern
Martini exposes an intake API, validates required claimant and loss data, checks for duplicate submissions, invokes the supported Majesco Claims operation, and returns the Claim identifier. Transport failures can be retried safely, while business-rule rejections are returned with a correlation ID for operational review.
Martini capabilities used
- API exposure
- workflows
- data mapping
- validation
- idempotency
- error handling
Pattern 3: Synchronize billing and payment status
When to use this pattern
Use this pattern when finance, customer service, or notification applications require current Billing Account, invoice, balance, or Payment status from Majesco Billing.
Integration direction
Example Mapping
| Majesco Field | Canonical Field | Target Field |
|---|---|---|
| Billing account identifier | billingAccount.externalId | CustomerAccount.AccountID |
| Payment amount | payment.amount | IncomingPayment.Amount |
| Payment status | payment.status | IncomingPayment.Status |
Martini implementation pattern
A scheduled Martini workflow retrieves approved billing data, paginates through results, normalizes identifiers and amounts, and applies reconciliation rules before sending records to SAP or another finance platform. Duplicate detection, bounded concurrency, backoff, and exception queues protect the process from retries and partial failures.
Martini capabilities used
- scheduled workflows
- API consumption
- data transformation
- business rules
- retry handling
- reconciliation
Pattern 4: Exchange policy and claim data with an analytics platform
When to use this pattern
Use this pattern when policy, claim, billing, or operational data must be delivered to Snowflake or another reporting environment without assuming direct access to a Majesco-managed database.
Integration direction
Example Mapping
| Majesco Field | Canonical Field | Target Field |
|---|---|---|
| Policy number | policy.policyNumber | POLICY.POLICY_NUMBER |
| Claim status | claim.status | CLAIM.CLAIM_STATUS |
| Billing balance | billingAccount.balance | BILLING_ACCOUNT.BALANCE |
Martini implementation pattern
Martini retrieves approved API results, exports, or reports, applies schema normalization and privacy controls, stages the data, and records checkpoints and control totals. Schema changes, rejected rows, and incomplete extracts are routed to monitoring and reconciliation workflows.
Martini capabilities used
- scheduled workflows
- API consumption
- mapping and transformation
- file processing
- monitoring
- error handling
Applications commonly integrated with Majesco
Majesco can participate in broader insurance, finance, customer-service, document, and analytics architectures. The following are realistic enterprise integration targets rather than claims of Majesco-certified integrations; the available interfaces and object mappings should be confirmed for each deployment.
| Application | Scenario | Direction | Martini Pattern |
|---|---|---|---|
| Salesforce | Synchronize customers, quotes, policies, service cases, and claim-related status for agents and service teams. | Salesforce → Martini → Majesco | Martini exposes an intake API or consumes Salesforce events, validates and maps customer, Quote, and Policy data, invokes the applicable Majesco interface, and returns identifiers and status updates with correlation and retry handling. |
| Guidewire | Exchange insurance-domain data during migration, consolidation, coexistence, or line-of-business integration projects. | Majesco → Martini → Guidewire | A Martini workflow retrieves approved Majesco data, maps Policy, Claim, Billing Account, or Customer structures into the target insurance model, applies migration rules, and records reconciliation results. |
| Duck Creek | Coordinate insurance data during modernization, coexistence, or migration between insurance platforms. | Majesco → Martini → Duck Creek | Martini orchestrates product-specific Majesco reads and writes, transforms coverage, party, billing, and claims structures, and isolates platform-specific business rules from reusable workflow logic. |
| ServiceNow | Send policy, claims, billing, or operational issues into service-management workflows and return case status. | Majesco → Martini → ServiceNow | Martini polls or receives approved Majesco notifications, creates or updates ServiceNow cases, applies routing rules, and synchronizes resulting status while preventing duplicate cases. |
| SAP S/4HANA | Post finance-relevant billing, receivable, payment, or settlement information into enterprise finance processes. | Majesco → Martini → SAP S/4HANA | A scheduled Martini workflow retrieves Billing Account, Payment, invoice, or balance data, maps it to SAP structures, validates accounting rules, and sends rejected items to reconciliation. |
| Oracle Fusion Cloud ERP | Synchronize invoices, payments, receivables, and financial reconciliation data. | Majesco → Martini → Oracle Fusion Cloud ERP | Martini coordinates Majesco and Oracle API calls, transforms payment and billing identifiers, applies idempotency checks, and records source-to-target correlation keys. |
| DocuSign | Coordinate signatures for insurance applications, policy changes, and customer-facing documents where required. | Majesco → Martini → DocuSign | If the deployment exposes approved document metadata or content interfaces, Martini creates DocuSign envelopes, stores correlation identifiers, and returns envelope status to the relevant insurance workflow. |
| Snowflake | Load policy, claim, billing, and operational data for analytics, actuarial reporting, and reconciliation. | Majesco → Martini → Snowflake | Martini performs scheduled extraction through supported APIs, exports, or reports, normalizes insurance objects, stages data, and records checkpoints without assuming direct Majesco database access. |
How to build a Majesco integration in Martini
Objective
Establish the product-specific Majesco interface, tenant routing, authentication model, and target-system credentials before implementing business flows.
Instructions in Martini
- Obtain the Majesco API, callback, export, or batch specification for the deployed product
- Configure environment-specific endpoints, credentials, scopes, certificates, and secrets
- Confirm sandbox access, quotas, pagination, and supported operations
Objective
Select an event-driven, API-led, scheduled, or batch trigger based on the capabilities confirmed for the Majesco tenant.
Instructions in Martini
- Use a Martini API for channel or partner submissions
- Receive callbacks only for event types documented by Majesco
- Use scheduler triggers for polling, incremental synchronization, or reconciliation
- Define batch or file intake when that interface is approved
Objective
Receive or retrieve complete Majesco objects and preserve the identifiers needed for correlation and safe retries.
Instructions in Martini
- Retrieve current Policy, Claim, Billing Account, Quote, Customer, or Payment data when notifications contain references
- Implement confirmed pagination and incremental filters
- Store checkpoints, request identifiers, and source-system keys
Objective
Coordinate the end-to-end Martini workflow across Majesco and downstream systems while isolating product-specific behavior.
Instructions in Martini
- Call the applicable Majesco operation
- Branch by product, object type, lifecycle status, and business outcome
- Use reusable services or workflow components for shared authentication, correlation, and reconciliation logic
Objective
Transform Majesco-specific payloads into canonical and target-system models without assuming uniform fields across products.
Instructions in Martini
- Map identifiers, parties, coverage, statuses, amounts, dates, and document references
- Normalize timestamps, enumerations, codes, and nested structures
- Apply validation before creating or updating target objects
Objective
Enforce insurance lifecycle, duplicate-prevention, privacy, and routing rules before committing changes.
Instructions in Martini
- Validate permitted policy, claim, billing, quote, and payment state transitions
- Use stable identifiers or external references where supported
- Redact sensitive payload content from logs and route business-rule failures for review
Common Majesco data objects used in integrations
| Object | Typical Use | Common target systems | Martini handling |
|---|---|---|---|
| Policy | Represents an insurance policy lifecycle, including issuance, changes, renewal, cancellation, and coverage information. | Salesforce, Guidewire, Duck Creek, Snowflake, document platforms | Martini maps Policy identifiers, statuses, coverage, and related Customer data into canonical models and applies lifecycle and idempotency rules. |
| Claim | Represents a reported claim with activities, payments, reserves, documents, and lifecycle status. | Salesforce, ServiceNow, Guidewire, Duck Creek, Snowflake | Martini validates claim intake or retrieves Claim updates, correlates claim identifiers, routes status changes, and protects sensitive loss information in logs. |
| Billing Account | Contains account-level billing information, invoices, balances, payment activity, and billing arrangements. | SAP S/4HANA, Oracle Fusion Cloud ERP, Salesforce, Snowflake | Martini synchronizes Billing Account data through approved APIs or extracts, maps financial identifiers, and supports reconciliation of balances and statuses. |
| Quote | Represents a rating or underwriting result before policy issuance. | Salesforce, distribution platforms, Majesco Policy, Snowflake | Martini validates quote requests, transforms applicant and coverage data, invokes supported Majesco operations, and returns quote identifiers and outcomes. |
| Customer | Represents a policyholder, insured party, account, organization, or related customer party. | Salesforce, customer portals, Guidewire, Duck Creek, Snowflake | Martini applies cross-system identity matching, field normalization, duplicate detection, and privacy-aware logging before synchronization. |
| Payment | Represents a premium or claim-related payment transaction, depending on the Majesco product and API model. | SAP S/4HANA, Oracle Fusion Cloud ERP, Salesforce, Snowflake | Martini maps transaction identifiers, amounts, dates, and statuses, applies duplicate checks, and routes rejected or pending payments for reconciliation. |
Authentication and security considerations
Product-specific authentication
Majesco authentication was not publicly verified and should be confirmed for the deployed product and tenant. Possible mechanisms include OAuth 2.0, API keys, JWTs, gateway credentials, mutual TLS, and tenant-specific scopes or permissions.
Credential protection
Martini should store endpoints, credentials, tokens, and certificates in environment-specific secrets and configuration rather than workflow payloads or source code.
Sensitive insurance data
- Apply least-privilege roles and tenant permissions.
- Protect policyholder, claimant, payment, and loss information.
- Redact complete personal or payment payloads from logs.
- Confirm callback signatures, IP controls, and encryption requirements where callbacks are used.
Operational considerations for Majesco integrations
Product and tenant variation
Capabilities differ across Majesco Policy, Billing, Claims, Digital1st, deployment models, modules, and customer configuration. Confirm the exact contract instead of relying on product-level assumptions.
Synchronization controls
- Confirm pagination, incremental filters, timestamp precision, and deletion or cancellation behavior.
- Use checkpoints, stable identifiers, idempotency keys, or duplicate detection.
- Model policy, claim, billing, quote, and payment lifecycle states explicitly.
Reliability and change management
- Confirm quotas, concurrency limits, timeout behavior, and retry guidance.
- Use throttling, bounded concurrency, exponential backoff, and reconciliation workflows.
- Test optional fields, enumerations, nested structures, version changes, and product-specific extensions.
- Validate file size, content type, retention, scanning, and separate document-content retrieval when applicable.
Why use Martini instead of scripts or point-to-point integrations?
Centralized orchestration
Martini coordinates Majesco with CRM, finance, service, document, insurance, and analytics applications in reusable workflows instead of duplicating logic across point-to-point scripts.
Controlled transformation
Mapping, validation, lifecycle rules, identifier correlation, and privacy controls can be maintained centrally while target systems receive consistent models.
Operational resilience
Martini provides structured handling for authentication failures, validation errors, rate limits, transient transport failures, duplicate notifications, retries, monitoring, and reconciliation.
Adaptable integration assets
When Majesco supplies changing product-specific APIs, callbacks, exports, or files, Martini can adapt the relevant workflow and preserve a stable API façade for consuming applications.
Frequently asked questions
Majesco can be integrated through the product- and tenant-specific interfaces made available for Majesco Policy, Billing, Claims, or Digital1st. Possible mechanisms include REST APIs, selected outbound callbacks, scheduled polling, batch exchanges, exports, and document interfaces, but each capability must be confirmed with Majesco for the deployed environment.
Yes. Martini can integrate with Majesco by consuming the native APIs, callbacks, files, exports, or other supported interfaces supplied for the customer’s deployment. Martini can expose APIs, orchestrate workflows, map insurance data, apply business rules, and handle retries and reconciliation.
No. A dedicated Majesco connector is not required. Martini can use Majesco’s confirmed native APIs, callbacks, file exchanges, authentication methods, or other approved endpoints, with the exact implementation determined by the deployed product and tenant.
Lonti does not charge an additional per-connector or per-vendor fee to integrate Majesco. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from Majesco, cloud infrastructure, or other third-party systems based on subscription, usage, and deployment model.
Start with the product-specific API documentation supplied by Majesco, typically evaluating REST operations first. Consider documented callbacks, scheduled synchronization, exports, batch exchanges, or attachment interfaces where available. GraphQL is not confirmed, and SOAP should be treated as legacy or deployment-specific unless Majesco provides current documentation.
Broad public webhook coverage was not confirmed. A particular Majesco product or tenant may provide callbacks for selected policy, claim, payment, or document events. Confirm event types, signatures, retries, replay behavior, ordering, and tenant configuration before making callbacks the sole synchronization mechanism.
Martini can run scheduled or event-triggered workflows that retrieve Majesco objects, paginate through results, apply incremental checkpoints, and map Policy, Claim, Billing Account, Quote, Customer, and Payment data into target models. Stable identifiers, lifecycle rules, duplicate detection, and reconciliation should be designed for each product.
Yes. Martini can expose a controlled REST API for portals, CRM systems, partners, or internal applications, then validate requests, apply business rules, invoke supported Majesco operations, and return normalized responses. This can shield consumers from product-specific Majesco contracts while preserving correlation and error handling.
Related Martini documentation
APIs
Workflows
Plan your Majesco integration
Define the Majesco products, tenant interfaces, insurance objects, authentication model, synchronization requirements, and downstream systems. Martini can then provide the workflows, APIs, mappings, security controls, and operational handling required for a maintainable implementation.