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Pitney Bowes Integration Guide

Connect enterprise fulfillment systems with Pitney Bowes REST APIs for shipping, rating, address validation, labels, and tracking.

Pitney Bowes integration options at a glance

Pitney Bowes primarily integrates through REST APIs over HTTPS for shipment creation, parcel rating, label generation, address validation, and tracking. OAuth 2.0 client credentials provide Bearer access tokens for protected operations. Selected shipping and tracking products may support webhook-style notifications, although event coverage depends on the product, account, and subscription. Label documents or printable data such as PDF or ZPL can be returned as part of shipping workflows. Broad bulk coverage and direct database access were not confirmed. Martini can consume these APIs, expose reusable internal APIs, orchestrate scheduled or event-driven workflows, map canonical shipping data, and persist operational results.

Integration pointSupported by Pitney Bowes?Common use casesHow Martini supports it
REST APIsYesPitney Bowes REST APIs support shipping, parcel rating, label generation, address validation, and tracking over HTTPS, generally using JSON payloads.Martini can consume the APIs from workflows, map request and response data, expose internal API façades, and handle authentication, retries, and errors.
Webhooks / outbound callbacksLimitedSelected shipping or tracking products may provide webhook-style notifications for supported events and configured accounts.Martini can receive supported notifications, validate and transform the payload, deduplicate events, and trigger downstream workflows. Unsupported event coverage can be replaced with scheduled polling.
Bulk / async / batch APIsLimitedShipping operations may support batch-oriented processing, but broad bulk coverage across all Pitney Bowes resources was not confirmed.Martini can implement controlled batch workflows that read upstream shipments, apply rate-aware concurrency, record individual outcomes, and route failures for review.
File / label documentsLimitedShipping workflows can return printable label documents or label data such as PDF or ZPL where applicable; a general attachment repository was not confirmed.Martini can store, route, transform, or return label content to warehouse and fulfillment applications while preserving the distinction between documents and JSON business data.
AuthenticationYesApplications use OAuth 2.0 client credentials, with an API key and secret or equivalent credentials exchanged for a Bearer access token.Martini can keep environment-specific credentials in secure configuration, reuse tokens until expiration, and attach Bearer tokens to API requests.
GraphQL APIsNot confirmedNo official Pitney Bowes GraphQL API was confirmed in the reviewed documentation.Martini integrations should use the documented REST APIs unless Pitney Bowes provides GraphQL access for a specific product.
SOAP APIsNot confirmedNo current SOAP interface was confirmed as the recommended method for new Pitney Bowes shipping integrations.Martini can consume SOAP services generally, but a Pitney Bowes SOAP integration should only be implemented after the applicable interface is verified.
Database accessNot confirmedNo direct Pitney Bowes database or analytics access was confirmed.Martini can store shipment, label, rate, and tracking responses in an approved enterprise SQL database for reporting and reconciliation.

How Pitney Bowes exposes data and business events

Pitney Bowes REST APIs

REST over HTTPS is the primary Pitney Bowes integration model for shipping, rating, label generation, address validation, and tracking. Requests and responses generally use JSON, while label operations may return printable document content or encoded data.

Martini implementation pattern

Martini implementation pattern: A workflow or exposed Martini API receives a fulfillment, rating, address, or tracking request; obtains or reuses an OAuth 2.0 access token; calls the relevant Pitney Bowes REST operation; maps the response to a canonical enterprise model; and writes the result to the source or target application.

Implementation sequence

Receive a fulfillment, rating, address, or tracking request
Retrieve or reuse a valid Pitney Bowes OAuth access token
Map canonical enterprise data to the Pitney Bowes REST payload
Invoke the relevant Pitney Bowes API operation
Validate and transform the response
Persist identifiers, labels, statuses, and audit information

Pitney Bowes Webhook Notifications

Selected Pitney Bowes shipping and tracking products may provide webhook-style notifications for supported events. Coverage depends on the product, event types, account configuration, and subscription model and should not be assumed for every resource.

Martini implementation pattern

Martini implementation pattern: Martini exposes a controlled webhook endpoint, validates the incoming notification, retrieves current shipment or tracking data when necessary, applies deduplication and status-ordering rules, and updates downstream systems. Scheduled polling remains an alternative when the required event is unavailable.

Implementation sequence

Receive the supported Pitney Bowes notification
Authenticate or validate the inbound request according to the configured design
Extract the shipment or tracking identifier and event metadata
Retrieve current data when the notification is incomplete
Deduplicate the event and apply status-ordering rules
Update downstream systems and record the processing result

Pitney Bowes Batch Processing

Pitney Bowes shipping operations may support batch-oriented workflows, but broad bulk or asynchronous coverage across all resources was not confirmed. Enterprise batch processing can still be coordinated by Martini.

Martini implementation pattern

Martini implementation pattern: A scheduled or event-triggered workflow reads pending fulfillment records, controls concurrency, invokes Pitney Bowes operations individually or through a confirmed batch capability, records each outcome, and routes transient or permanent failures separately.

Implementation sequence

Read pending fulfillment or shipment requests
Partition requests into controlled batches
Invoke the confirmed Pitney Bowes operation with rate-aware concurrency
Record success, failure, and correlation identifiers for each request
Retry eligible transient failures
Publish an exception result for validation or duplicate-submission failures

Pitney Bowes Label Documents

Pitney Bowes shipping workflows can return printable label documents or label data such as PDF or ZPL where applicable. This is a shipping-document capability rather than a confirmed general-purpose file repository API.

Martini implementation pattern

Martini implementation pattern: Martini receives the label response, validates the expected format, associates it with the shipment and tracking identifiers, and returns or stores it for the warehouse, print service, or fulfillment application.

Implementation sequence

Receive the label document or encoded label data
Validate the format and association with the shipment
Store or route the label according to retention requirements
Return the label to the warehouse or fulfillment application
Record the label location and tracking identifier
Route invalid or unusable label data to an exception workflow

Common Pitney Bowes integration patterns

Pattern 1: Create shipments and labels from fulfillment orders

When to use this pattern

Use this pattern when an e-commerce, ERP, or order-management system needs to create a Pitney Bowes shipment and return a printable label and tracking number. It is appropriate for synchronous fulfillment flows with duplicate-prevention and reconciliation requirements.

Integration direction
Shopify
Martini
Pitney Bowes
Example Mapping
Pitney Bowes FieldCanonical FieldTarget Field
order.fulfillmentIdfulfillment.idshipmentReference
shippingAddressdestinationAddressshipment.toAddress
package.weightparcel.weightparcel.weight
package.dimensionsparcel.dimensionsparcel.dimensions
Martini implementation pattern

Martini receives the fulfillment request, validates the address and parcel values, optionally obtains a rate, and submits the shipment request to Pitney Bowes. The workflow stores the source fulfillment identifier before returning the label and tracking number, then reconciles uncertain responses before retrying to avoid duplicate labels or charges.

Martini capabilities used
  • workflows
  • API consumption
  • OAuth 2.0 configuration
  • data mapping
  • business rules
  • idempotency controls
  • error handling

Pattern 2: Select shipping services using Pitney Bowes rates

When to use this pattern

Use this pattern when an enterprise application needs to compare Pitney Bowes rates and choose a service according to delivery, cost, destination, parcel, or customer-service rules before shipment creation.

Integration direction
Shopify
Martini
Pitney Bowes
Example Mapping
Pitney Bowes FieldCanonical FieldTarget Field
destinationshipping.destinationrate.destination
parcel.weightshipping.parcelWeightrate.parcel.weight
deliveryRequirementshipping.serviceLevelrate.serviceCriteria
rate.amountshipping.selectedCostorder.shippingCost
Martini implementation pattern

A Martini API accepts destination, parcel, and service requirements, calls the Pitney Bowes rating operation, normalizes the returned rates, and applies rules such as maximum cost, delivery date, residential destination, and preferred service. The selected rate is returned to the commerce or order system, while incomplete or invalid responses are routed for review.

Martini capabilities used
  • APIs
  • API consumption
  • data mapping
  • transformations
  • business rules
  • validation
  • error handling

Pattern 3: Synchronize tracking status to enterprise systems

When to use this pattern

Use this pattern when shipment status must be kept current in ERP, commerce, customer-service, or warehouse applications. It supports selected Pitney Bowes notifications and scheduled polling when webhook coverage is unavailable.

Integration direction
Pitney Bowes
Martini
ServiceNow
Example Mapping
Pitney Bowes FieldCanonical FieldTarget Field
trackingNumbershipment.trackingIdServiceNow.tracking_number
statusCodeshipment.statusServiceNow.shipment_status
eventTimestampshipment.statusTimeServiceNow.event_time
eventLocationshipment.locationServiceNow.location
Martini implementation pattern

Martini receives a supported notification or runs a scheduled tracking workflow, retrieves current tracking data when needed, and normalizes statuses into the enterprise model. It uses shipment identifiers, event timestamps, and terminal-status rules to deduplicate repeated or out-of-order events before updating ServiceNow or another target. Temporary API failures are retried with backoff.

Martini capabilities used
  • webhook consumption
  • scheduled workflows
  • API consumption
  • checkpoint management
  • data mapping
  • deduplication
  • retry handling

Pattern 4: Validate addresses before fulfillment

When to use this pattern

Use this pattern when multiple enterprise applications need a reusable address-validation capability before rating or shipment creation. It centralizes Pitney Bowes-specific request mappings and establishes consistent approval rules for corrected addresses.

Integration direction
Salesforce
Martini
Pitney Bowes
Example Mapping
Pitney Bowes FieldCanonical FieldTarget Field
billingOrShippingAddressaddress.originaladdress.request
normalizedStreetaddress.normalized.streetaddress.response.street
validationStatusaddress.validationStatusaddress.response.status
correctionIndicatoraddress.requiresApprovalfulfillment.addressReview
Martini implementation pattern

Martini exposes an internal address-validation API that accepts a canonical address, calls the applicable Pitney Bowes capability, and returns normalized data and validation status. Business rules determine whether a correction can proceed automatically or requires approval, while both original and validated addresses are retained for auditability.

Martini capabilities used
  • API exposure
  • API consumption
  • data mapping
  • canonical models
  • business rules
  • validation
  • audit logging

Applications commonly integrated with Pitney Bowes

Pitney Bowes can be integrated with commerce, ERP, warehouse, fulfillment, and customer-service applications that need parcel rating, label generation, shipment execution, address validation, or tracking updates. The following are practical enterprise architecture patterns; they do not imply a packaged Pitney Bowes integration from either vendor.

Application Scenario Direction Martini Pattern
Shopify Create shipping labels, obtain rates, and return tracking numbers for fulfilled orders. Shopify → Martini → Pitney Bowes Martini receives fulfillment data, validates the address, maps parcel and service details to Pitney Bowes REST requests, stores the label and tracking number, and returns the result to Shopify. Tracking synchronization can update the order through a separate workflow.
Salesforce Update order, shipment, and customer-service records with label, tracking, delivery, and exception information. Salesforce → Martini → Pitney Bowes A Martini API or workflow accepts Salesforce fulfillment requests, calls Pitney Bowes for rating or shipment creation, and writes shipment identifiers and tracking updates back to Salesforce with validation and retry handling.
NetSuite Create shipments and labels from fulfillment records and synchronize tracking details with fulfillment transactions. NetSuite → Martini → Pitney Bowes Martini retrieves or receives NetSuite fulfillment data, maps it to Pitney Bowes shipment and parcel structures, stores the response for idempotency, and updates NetSuite with the label and tracking identifier.
SAP S/4HANA Connect delivery, shipment, carrier-service, and tracking data with enterprise logistics processes. SAP S/4HANA → Martini → Pitney Bowes Martini orchestrates delivery data from SAP S/4HANA to Pitney Bowes, applies service-selection rules, persists shipment outcomes, and sends tracking or label results back to SAP.
Oracle Fusion Cloud Applications Connect order fulfillment and shipping execution with Pitney Bowes rating, label, and tracking capabilities. Oracle Fusion Cloud Applications → Martini → Pitney Bowes A Martini workflow transforms Oracle fulfillment payloads into Pitney Bowes API requests, handles OAuth token reuse and transient failures, and returns rates, labels, shipment identifiers, or tracking status to Oracle.
Microsoft Dynamics 365 Create parcel labels and synchronize tracking status with sales, warehouse, or fulfillment processes. Microsoft Dynamics 365 → Martini → Pitney Bowes Martini receives Dynamics 365 shipment data, validates and maps addresses and parcels, invokes Pitney Bowes REST APIs, and updates Dynamics 365 after duplicate and error checks.
Manhattan Active WM Send warehouse parcel requests to Pitney Bowes and return labels and tracking identifiers to warehouse execution. Manhattan Active WM → Martini → Pitney Bowes A Martini workflow accepts warehouse shipment instructions, applies configured service and label rules, calls Pitney Bowes, and returns printable label content and tracking data while recording each request outcome.
ServiceNow Create or update logistics-related cases when shipments are delayed, delivered, or exceptioned. Pitney Bowes → Martini → ServiceNow Martini receives supported tracking notifications or polls active shipments, normalizes status events, applies exception rules, and creates or updates ServiceNow records for operational follow-up.

How to build a Pitney Bowes integration in Martini

Objective

Establish environment-specific access to Pitney Bowes APIs without embedding credentials in workflow logic.

Instructions in Martini

  • Register the application and obtain the Pitney Bowes API key, secret, and required account permissions.
  • Configure the OAuth token endpoint, API base URL, and credentials as environment-specific secrets.
  • Reuse access tokens until expiration and refresh them after expiration or authorization failure.

Objective

Select the execution model that matches the shipping process and available Pitney Bowes event coverage.

Instructions in Martini

  • Use an API request or source-system event for fulfillment and rating flows.
  • Use a supported Pitney Bowes notification when the required tracking event is available.
  • Use a scheduler for tracking synchronization or for controlled batch processing when notifications are insufficient.

Objective

Collect the source fulfillment, parcel, address, or tracking information needed for the Pitney Bowes operation.

Instructions in Martini

  • Receive or retrieve the source shipment and parcel data.
  • Load active shipment identifiers and the synchronization checkpoint for tracking workflows.
  • Validate required fields before calling Pitney Bowes.

Objective

Coordinate Pitney Bowes calls, response handling, persistence, and downstream updates in one maintainable integration flow.

Instructions in Martini

  • Call the relevant Pitney Bowes REST operation using a reusable authenticated workflow step.
  • Use controlled concurrency for batch processing and preserve correlation identifiers.
  • Separate validation, authorization, transient service, rate-limit, and duplicate-submission failures.

Objective

Translate between enterprise shipping models and Pitney Bowes request and response structures.

Instructions in Martini

  • Map addresses, parcels, services, rates, labels, shipments, and tracking events to canonical models.
  • Normalize status codes, timestamps, units, and label formats for consuming systems.
  • Preserve vendor-specific payloads where reconciliation or future troubleshooting requires them.

Objective

Apply enterprise decisions before creating shipments, selecting services, or updating downstream systems.

Instructions in Martini

  • Prevent duplicate shipment creation using a fulfillment or shipment identifier.
  • Apply cost, delivery-date, destination, parcel, and preferred-service rules to rates.
  • Require approval for address corrections or other exceptions that cannot proceed automatically.

Common Pitney Bowes data objects used in integrations

ObjectTypical UseCommon target systemsMartini handling
ShipmentRepresents a shipment request and its origin, destination, service, parcel, label, and tracking details.Shopify, NetSuite, SAP S/4HANA, Oracle Fusion Cloud Applications, Microsoft Dynamics 365Martini maps source fulfillment data into the Pitney Bowes shipment structure, stores identifiers for idempotency, and returns shipment results to the source system.
ParcelCarries package dimensions, weight, packaging details, and other shipment attributes used for rating and label creation.Shopify, Manhattan Active WM, NetSuite, SAP S/4HANAMartini validates units and required values, transforms parcel fields, applies service-selection rules, and includes the parcel in rating or shipment requests.
AddressRepresents origin, destination, return, or validated address information.Salesforce, Shopify, NetSuite, SAP S/4HANA, Microsoft Dynamics 365Martini preserves the original address, calls the applicable validation operation, and maps normalized results to a canonical enterprise address model.
RateContains a shipping service, carrier, price, delivery estimate, and surcharge information.Shopify, Salesforce, NetSuite, Oracle Fusion Cloud ApplicationsMartini maps rate responses into a common model and applies delivery-date, cost, destination, parcel, and preferred-service rules before returning a selection.
LabelContains printable label data, commonly PDF or ZPL, together with shipment or tracking information.Manhattan Active WM, NetSuite, Shopify, SAP S/4HANAMartini routes or stores the returned label in the format required by the consuming warehouse or print service and associates it with the shipment identifier.
Tracking eventDescribes shipment status, location, timestamp, and milestone information for a parcel or shipment.Salesforce, ServiceNow, NetSuite, SAP S/4HANA, Microsoft Dynamics 365Martini consumes notifications where supported or polls tracking data on a schedule, deduplicates repeated events, applies ordering rules, and updates target systems.

Authentication and security considerations

OAuth 2.0 and application credentials

Pitney Bowes APIs generally use OAuth 2.0 client credentials. An application uses its API key and secret or equivalent credentials to obtain a Bearer access token for API requests.

Secure environment configuration

Store credentials, token endpoints, API base URLs, account identifiers, and product-specific settings as environment configuration or secrets. Use separate values for development, test, and production.

Access control and data protection

  • Limit API permissions to the Pitney Bowes operations required by each integration.
  • Reuse tokens until expiration instead of requesting a token for every call.
  • Protect labels, addresses, tracking identifiers, and shipment data according to enterprise retention and access policies.

Operational considerations for Pitney Bowes integrations

Rate limits and retries

Confirm limits for the relevant Pitney Bowes product and account. Use controlled concurrency and backoff for transient failures, and avoid automatically retrying shipment creation when the original outcome is uncertain.

Idempotency and reconciliation

Persist source fulfillment identifiers together with Pitney Bowes shipment and tracking identifiers. Reconcile timeouts before submitting a new shipment request to avoid duplicate labels or charges.

Tracking and synchronization

Use stable checkpoints such as tracking number, last synchronization time, and last event timestamp. Tracking events can be repeated or arrive out of order, so apply deduplication and status-ordering rules.

Payloads and schema changes

Keep mappings tolerant of additive fields and isolate Pitney Bowes payloads from the canonical enterprise model. Monitor service codes, tracking statuses, address structures, and label formats.

Testing and operations

Test authentication, address validation, parcel dimensions, rating, label formats, tracking updates, and failure paths in the appropriate Pitney Bowes environment. Monitor workflow logs and route validation or permanent account errors to operational queues.

Why use Martini instead of scripts or point-to-point integrations?

Centralized orchestration

Martini coordinates fulfillment, rating, address validation, label generation, and tracking workflows without duplicating Pitney Bowes-specific logic across every application.

Reusable APIs and mappings

Martini can expose internal REST APIs that present a consistent enterprise interface while reusable mappings transform canonical shipment data into Pitney Bowes requests and responses.

Reliable processing

Workflows can apply validation, business rules, checkpoints, controlled concurrency, retries, deduplication, and exception handling. This is more maintainable than isolated scripts that each implement their own token, retry, and reconciliation behavior.

Operational visibility

Centralized workflows provide a place to record correlations, shipment outcomes, label references, tracking checkpoints, and errors for monitoring and troubleshooting.

Frequently asked questions

How can Pitney Bowes be integrated with enterprise systems?

Pitney Bowes is primarily integrated through REST APIs over HTTPS for shipping, parcel rating, label generation, address validation, and tracking. OAuth 2.0 provides access tokens, while selected products may support webhook-style tracking notifications. Scheduled workflows can poll tracking data when notifications are unavailable.

Can Martini integrate with Pitney Bowes?

Yes. Martini can consume Pitney Bowes REST APIs, submit shipment, rating, address-validation, and tracking requests, process supported webhook notifications, expose internal REST APIs, and orchestrate scheduled synchronization workflows.

Do I need a connector to integrate Pitney Bowes with Martini?

No. A dedicated Pitney Bowes connector is not required. Martini can integrate using Pitney Bowes REST APIs, OAuth 2.0 authentication, supported webhook or notification mechanisms, label responses, and scheduled workflows.

Is there any extra Lonti cost to integrate Pitney Bowes with Martini?

Lonti does not charge an additional per-connector or per-vendor fee to integrate Pitney Bowes. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from Pitney Bowes, carriers, cloud infrastructure, or other third-party systems.

Which Pitney Bowes integration methods should new implementations use?

REST APIs are the primary recommended method for new integrations. OAuth 2.0 client credentials should be used for protected access. Selected webhook-style notifications, label document responses, and controlled batch workflows may be used where supported by the specific product and account.

Can Martini receive Pitney Bowes tracking events?

Potentially, for the Pitney Bowes tracking products and event types that support webhook-style notifications. Coverage is not universal. Martini can receive supported notifications and use scheduled polling with checkpoints when the required event is not available.

How does Martini synchronize and transform Pitney Bowes data?

Martini can receive fulfillment data, call Pitney Bowes APIs, and map shipments, parcels, addresses, rates, labels, and tracking events to canonical enterprise models. Scheduled workflows can maintain shipment identifiers, synchronization timestamps, and last-event checkpoints.

How are errors, retries, and duplicate shipments handled?

Martini can classify authentication, validation, rate-limit, network, and permanent account errors; retry eligible transient failures with backoff; and route permanent failures to exception workflows. Source fulfillment identifiers and stored Pitney Bowes shipment or tracking identifiers help reconcile uncertain responses and prevent duplicate labels or charges.

Related Martini documentation

APIs

Workflows

Data

Reliability

Security

Connect Pitney Bowes with your enterprise systems

Use Martini to orchestrate Pitney Bowes shipping, rating, label, address-validation, and tracking workflows across your applications and operational data stores.

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