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RingCentral Integration Guide
Connect RingCentral REST APIs and selected subscription notifications with enterprise workflows, customer systems, identity platforms, and data services.
RingCentral integration options at a glance
RingCentral primarily integrates through REST APIs secured with OAuth 2.0, with JWT-based authentication available for supported unattended scenarios. Its APIs cover accounts, extensions, messaging, voice, meetings, phone numbers, call logs, recordings, and related resources. The RingCentral Subscriptions API provides webhook-style notifications for selected event filters, including message, telephony, presence, and team messaging events. Messaging and team messaging APIs can also expose attachments and files through resource-specific operations. Martini can consume these APIs, receive supported notifications through an exposed API, paginate collection requests, transform payloads, apply business rules, and coordinate reliable synchronization with downstream systems.
| Integration point | Supported by RingCentral? | Common use cases | How Martini supports it |
|---|---|---|---|
| REST APIs | Yes | RingCentral REST APIs cover accounts, extensions, messaging, voice, meetings, phone numbers, call logs, recordings, and related resources. They support retrieval, updates, synchronization, and operational automation. | Martini can consume the APIs from workflows, expose controlled APIs over RingCentral operations, map payloads, apply business rules, and call downstream systems. |
| Webhooks and outbound callbacks | Limited | The RingCentral Subscriptions API sends notifications for selected event filters, including supported message, telephony, presence, missed-call, and team messaging activity. | Martini can expose an API endpoint to receive notifications, validate and normalize them, deduplicate events, retrieve the current resource, and start a workflow. |
| File and attachment APIs | Yes | Messaging and team messaging resources can include files or attachments through resource-specific operations. Call recordings may require separate retrieval requests where available. | Martini can orchestrate metadata and binary retrieval separately, transform file-related information, and transfer or store content according to workflow rules. |
| Authentication | Yes | RingCentral uses OAuth 2.0 with application permissions and scopes. Authorization code and supported server-to-server JWT scenarios provide options for user-based and unattended integrations. | Martini can use configured authentication and secrets management, keep tokens and credentials outside workflow logic, and coordinate token renewal and permission-aware error handling. |
| Pagination and incremental retrieval | Yes | Collection resources such as call logs, messages, extensions, and meetings should be retrieved using pagination and incremental filters rather than assuming a single complete response. | Martini workflows can loop through pages, maintain a timestamp or cursor checkpoint, apply idempotent writes, and retry failed pages without restarting uncontrolled duplication. |
| Messaging APIs | Yes | RingCentral messaging APIs provide access to SMS, MMS, fax, message-store data, participants, statuses, timestamps, and related attachments. | Martini can retrieve complete Message resources after notifications, map message content and status, route messages to customer or service applications, and handle attachments separately. |
| SDKs | Yes | RingCentral publishes SDKs and code samples for supported languages, although direct HTTP API consumption is the principal Martini integration approach. | Martini does not require an SDK to consume RingCentral APIs; custom JVM-compatible logic can be used when a specialized processing requirement cannot be handled by standard workflow steps. |
| Bulk or batch APIs | Not confirmed | Standard REST collection and pagination are documented, but a general-purpose RingCentral bulk or batch API was not confirmed. | Martini can implement controlled pagination, scheduling, checkpoints, and concurrency limits without assuming a vendor-wide bulk endpoint. |
How RingCentral exposes data and business events
RingCentral REST APIs
RingCentral REST APIs are the principal integration interface for account administration, users and extensions, messaging, voice, meetings, phone numbers, call logs, recordings, and related resources. Collection endpoints commonly require pagination and incremental retrieval.
Martini implementation pattern
Martini implementation pattern: Martini workflows authenticate to the relevant RingCentral API, retrieve or update resources, transform the response into a canonical model, apply business rules, and write to downstream systems. Checkpoints, stable resource identifiers, retries, and correlation logging support reliable synchronization.
Implementation sequence
RingCentral Subscription Notifications
The RingCentral Subscriptions API provides webhook-style notifications for selected event filters. Coverage varies by product, account permissions, and event type, so notifications are not a universal stream for every RingCentral resource.
Martini implementation pattern
Martini implementation pattern: Martini exposes an API endpoint for the RingCentral callback, validates the notification, identifies the affected resource, and starts a workflow. When the event is lightweight, the workflow retrieves the current RingCentral resource before mapping and persistence; scheduled reconciliation covers missed or unsupported events.
Implementation sequence
RingCentral Messaging and Attachments
RingCentral messaging and team messaging APIs expose message content, metadata, and supported files or attachments through resource-specific operations. Binary content may require separate requests and storage controls.
Martini implementation pattern
Martini implementation pattern: Martini first processes the JSON message or post, then conditionally retrieves attachment metadata and binary content. The workflow applies file-size, retention, permission, and target-system rules before transferring the content or retaining only a RingCentral reference.
Implementation sequence
RingCentral Scheduled Synchronization
Scheduled retrieval is appropriate for initial loads, incremental call and message synchronization, reconciliation, and event types that are not covered by RingCentral subscription filters.
Martini implementation pattern
Martini implementation pattern: A scheduler starts a workflow that reads the last successful checkpoint, retrieves filtered pages, transforms each resource, and commits progress only after successful target writes. Rate limits, delayed retries, and a dead-letter path protect the synchronization from transient failures.
Implementation sequence
Common RingCentral integration patterns
Pattern 1: Sync RingCentral call activity to a CRM
When to use this pattern
Use this pattern when customer-facing teams need RingCentral call history in Salesforce, Zendesk, or another customer application. Incremental retrieval is appropriate when event coverage is incomplete or when historical reconciliation is required.
Integration direction
Example Mapping
| RingCentral Field | Canonical Field | Target Field |
|---|---|---|
| Call Log Record ID | communicationId | Activity.ExternalId |
| Direction | callDirection | Activity.CallType |
| Duration | durationSeconds | Activity.DurationInSeconds |
| Start Time | occurredAtUtc | Activity.ActivityDateTime |
Martini implementation pattern
A scheduled Martini workflow reads a stored timestamp, retrieves paginated Call Log Records, normalizes timestamps and parties, optionally preserves recording references, and upserts CRM activities. It deduplicates by call record identifier, handles records updated after initial retrieval, and retries throttled or temporary failures with bounded backoff.
Martini capabilities used
- scheduled workflows
- API consumption
- pagination and checkpoints
- data mapping
- business rules
- idempotent upserts
- error handling
Pattern 2: Synchronize RingCentral messages with support records
When to use this pattern
Use this pattern when SMS, MMS, or other RingCentral messages should become customer interactions or updates in Zendesk, Salesforce, or ServiceNow. Subscription notifications can provide near-real-time initiation for supported event filters.
Integration direction
Example Mapping
| RingCentral Field | Canonical Field | Target Field |
|---|---|---|
| Message ID | messageId | Conversation.ExternalId |
| From and To | participants | Conversation.RequesterAndRecipient |
| Message Status | status | Conversation.Status |
| Attachment Metadata | attachments | Conversation.Attachments |
Martini implementation pattern
A Martini API receives a supported RingCentral notification, validates and deduplicates it, then retrieves the complete Message resource when necessary. The workflow maps participants, direction, body, status, and attachments, resolves the support record, and performs an idempotent write. Unsupported events or missed notifications are covered by a scheduled reconciliation workflow.
Martini capabilities used
- API endpoints
- webhook consumption
- workflow orchestration
- data mapping
- attachment handling
- business rules
- duplicate detection
- retries
Pattern 3: Provision RingCentral Extensions from workforce data
When to use this pattern
Use this pattern when Workday, Okta, or Microsoft Entra ID is the system of record for workforce lifecycle changes and RingCentral Extensions must be created, updated, or retired under controlled rules.
Integration direction
Example Mapping
| RingCentral Field | Canonical Field | Target Field |
|---|---|---|
| Worker ID | workerId | Extension.ExternalReference |
| Worker Name | displayName | Extension.Name |
| Department | organizationalUnit | Extension.Department |
| Worker Status | lifecycleState | Extension.Status |
Martini implementation pattern
Martini retrieves changed workforce identities, maps them to RingCentral account and extension context, checks for conflicts, and applies approval rules before invoking RingCentral REST operations. The workflow isolates tenant credentials, avoids disabling ambiguous matches, records outcomes, and routes permission or validation failures for review.
Martini capabilities used
- scheduled workflows
- REST API consumption
- identity mapping
- validation
- business rules
- secure configuration
- audit logging
- error handling
Pattern 4: Route selected Team Messaging activity to Jira
When to use this pattern
Use this pattern when selected RingCentral Team Messaging posts or conversations contain project identifiers, operational alerts, or requests that should become Jira issues.
Integration direction
Example Mapping
| RingCentral Field | Canonical Field | Target Field |
|---|---|---|
| Post ID | eventId | Issue.ExternalReference |
| Conversation ID | conversationId | Issue.CommunicationContext |
| Post Text | description | Issue.Description |
| Author | reportedBy | Issue.ReporterReference |
Martini implementation pattern
A Martini workflow receives a supported team messaging notification or retrieves selected conversations, checks for project keys and routing terms, and transforms qualifying posts into Jira issue payloads. It uses the RingCentral post identifier as a correlation key, avoids duplicate issue creation, and retries temporary Jira or RingCentral failures.
Martini capabilities used
- webhook consumption
- workflow orchestration
- text and JSON transformation
- conditional routing
- business rules
- idempotency
- retry handling
Applications commonly integrated with RingCentral
RingCentral data can be coordinated with customer, service management, identity, workforce, collaboration, and project applications. The exact direction and resource coverage should be confirmed for each deployment, while Martini provides the workflow orchestration, mapping, authentication configuration, and error handling between systems.
| Application | Scenario | Direction | Martini Pattern |
|---|---|---|---|
| Salesforce | Synchronize calls, SMS/MMS interactions, and customer communication history with CRM records. | RingCentral → Martini → Salesforce | Receive supported message notifications or schedule incremental Call Log Record retrieval, fetch complete resources when needed, map communication identifiers and participants to Salesforce activities, and perform idempotent upserts with retry handling. |
| ServiceNow | Create or update incidents, requests, and customer-service records from calls, messages, or approved provisioning events. | RingCentral → Martini → ServiceNow | Use a RingCentral event or scheduled workflow as the trigger, normalize the event, retrieve the source resource, apply routing rules, and call ServiceNow APIs while recording correlation identifiers and failed items. |
| Microsoft Teams | Coordinate telephony, presence, messaging, and collaboration workflows across communication platforms where the selected capabilities support the required direction. | RingCentral → Martini → Microsoft Teams | Use REST API calls and supported event notifications to normalize communication activity, apply product-specific routing rules, and exchange approved metadata with Microsoft Teams while avoiding assumptions about feature parity. |
| Microsoft Entra ID | Align workforce identities and lifecycle events with RingCentral Extensions and account access processes. | Microsoft Entra ID → Martini → RingCentral | Schedule or trigger a lifecycle workflow, compare Entra ID identities with RingCentral Extensions, apply approval and conflict rules, and update only authorized RingCentral resources using tenant-specific credentials. |
| Okta | Automate workforce identity and user lifecycle processes associated with RingCentral accounts and extensions. | Okta → Martini → RingCentral | Consume approved Okta lifecycle data, map workforce identities to RingCentral extension context, validate changes, and orchestrate controlled create, update, or disable operations with safeguards against incorrect assignments. |
| Workday | Use worker lifecycle and organizational data to drive RingCentral user or extension provisioning. | Workday → Martini → RingCentral | Run a scheduled synchronization, retrieve changed worker data, map organizational and identity attributes to RingCentral Extensions, apply approval rules, and persist provisioning outcomes for reconciliation. |
| Zendesk | Associate RingCentral calls and messages with support tickets or customer conversations. | RingCentral → Martini → Zendesk | Process supported message notifications or incrementally retrieve Call Log Records, resolve customer and ticket references, transform the communication into Zendesk-compatible data, and upsert it using a stable RingCentral identifier. |
| Jira | Convert selected RingCentral team messaging or operational events into issues and preserve communication references. | RingCentral → Martini → Jira | Receive or retrieve selected Team Messaging events, apply business filters such as project keys or identifiers, create or update Jira issues, and handle duplicate notifications and downstream failures through correlation and retries. |
How to build a RingCentral integration in Martini
Objective
Establish the RingCentral authentication and account context required by the integration without embedding secrets in workflow logic.
Instructions in Martini
- Configure RingCentral OAuth 2.0 credentials or a supported JWT-based server-to-server arrangement.
- Store client secrets, refresh tokens, JWT values, and target credentials in Martini secrets or environment configuration.
- Define required RingCentral application permissions and scopes.
- Maintain explicit account, tenant, and extension context for multi-account designs.
Objective
Select an event-driven, scheduled, or API-triggered entry point based on RingCentral event coverage and synchronization requirements.
Instructions in Martini
- Use a Martini API endpoint for supported RingCentral subscription notifications.
- Use a scheduler for initial loads, reconciliation, incremental retrieval, or unsupported event types.
- Validate that the required RingCentral event filter is available for the selected product and account.
- Define a durable checkpoint for scheduled synchronization.
Objective
Obtain the complete RingCentral resource rather than relying on a lightweight notification payload when the business process needs full data.
Instructions in Martini
- Validate incoming notifications and identify the affected resource.
- Call the RingCentral REST API for the current Message, Call Log Record, Extension, Meeting, or other resource.
- Follow collection pagination until all required pages are processed.
- Retrieve attachments or recordings separately when the target process requires binary content.
Objective
Coordinate RingCentral calls, transformations, target operations, and control flow in a maintainable Martini workflow.
Instructions in Martini
- Separate notification intake from downstream processing when asynchronous handling is appropriate.
- Apply account and extension routing rules before writing data.
- Use reusable workflow logic for common authentication, normalization, and error paths.
- Record correlation identifiers for each event, resource, page, and target operation.
Objective
Convert RingCentral resource structures into canonical and target-specific models while preserving important identifiers and timestamps.
Instructions in Martini
- Map participants, statuses, directions, timestamps, account context, and stable resource identifiers.
- Normalize timestamps to UTC while retaining required meeting display time zones.
- Handle optional fields and preserve useful unknown fields where appropriate.
- Process JSON metadata separately from attachments and other binary content.
Objective
Enforce validation, routing, authorization, deduplication, and approval policies before modifying downstream systems or RingCentral resources.
Instructions in Martini
- Validate required fields and event filters before processing.
- Use RingCentral resource or event identifiers as idempotency keys.
- Require approval or conflict resolution for sensitive extension provisioning changes.
- Apply retention, file-size, permission, and content-handling rules to attachments and recordings.
Common RingCentral data objects used in integrations
| Object | Typical Use | Common target systems | Martini handling |
|---|---|---|---|
| Accounts | Represent RingCentral customer or tenant accounts containing extensions, phone numbers, configuration, and account-level resources. | Identity platforms, provisioning applications, CRM platforms, data warehouses | Martini maps account identifiers and configuration data, maintains tenant context, and uses account-specific credentials and scopes where required. |
| Extensions | Represent users, departments, sites, and other RingCentral endpoints used for identity, telephony, and provisioning operations. | Microsoft Entra ID, Okta, Workday, HR systems, administration platforms | Martini compares extension data with workforce or identity sources, applies approval and conflict rules, and performs controlled upserts or updates. |
| Messages | Represent SMS, MMS, fax, and other message-store records with participants, status, timestamps, and attachments. | Salesforce, Zendesk, ServiceNow, customer communication stores | Martini can process notification identifiers, retrieve the current Message resource, map content and status, and handle attachments through separate operations. |
| Call Log Records | Represent inbound and outbound call history, including parties, direction, result, duration, and recording references where available. | Salesforce, Zendesk, ServiceNow, analytics platforms, data warehouses | Martini retrieves records incrementally with pagination, normalizes timestamps, stores stable call identifiers, and upserts activities or analytical facts. |
| Meetings | Represent online meetings, schedules, participants, and meeting configuration. | Jira, ServiceNow, CRM platforms, reporting systems | Martini retrieves or processes supported meeting data, maps participants and time zones, applies routing rules, and synchronizes approved metadata. |
| Team Messaging Conversations and Posts | Represent conversations, teams, groups, direct messages, posts, and related files in RingCentral Video or Team Messaging products. | Jira, ServiceNow, knowledge stores, archival platforms | Martini filters supported events, retrieves complete resources when necessary, maps posts and files, and applies retention, routing, and duplicate-handling rules. |
Authentication and security considerations
OAuth 2.0 and supported server-to-server authentication
RingCentral uses OAuth 2.0, with authorization code flows for applications acting on behalf of users and supported JWT-based options for unattended scenarios. Access tokens, refresh tokens, application permissions, and scopes govern access to RingCentral resources.
Credential protection
Martini should store client secrets, refresh tokens, JWT values, and downstream credentials in secrets or environment configuration rather than embedding them in workflows. Scope access to the accounts, extensions, messages, calls, and meetings required by the integration.
Callback and data security
Subscription callbacks should be validated before processing. Attachments and recordings require additional controls for permissions, retention, content scanning, encryption, and secure transfer.
Operational considerations for RingCentral integrations
Rate limits and pagination
RingCentral APIs may throttle requests, and collection endpoints should be treated as paginated by default. Martini workflows should use bounded concurrency, delayed retries with backoff, and checkpoints so a failed page can be retried safely.
Events and reconciliation
Subscription notifications cover selected event filters and may not contain a complete resource. Validate and deduplicate each notification, retrieve the current resource when necessary, and schedule reconciliation for missed or unsupported events.
Idempotency and schema changes
Use stable RingCentral identifiers for upserts and duplicate detection. Mappings should tolerate optional fields and evolving payloads without assuming every notification contains a full resource representation.
Time, files, and observability
Normalize call, message, and meeting timestamps consistently, preferably to UTC. Handle attachments and recordings separately from JSON metadata, and use structured logs and correlation identifiers to trace each notification, page, and downstream write.
Why use Martini instead of scripts or point-to-point integrations?
Orchestrate more than API calls
Scripts can call RingCentral endpoints, but enterprise integrations also require event intake, pagination, checkpoints, transformations, approvals, target-system coordination, and recovery paths. Martini provides a workflow-based structure for these concerns.
Maintainable integration logic
Martini separates API consumption, mapping, business rules, reusable workflow logic, and environment-specific authentication. This makes it easier to adapt when RingCentral event coverage, schemas, account context, or target requirements change.
Reliable operations
Martini can coordinate scheduled and event-driven processing, apply idempotency, handle throttling and retries, and expose controlled APIs. Teams can monitor workflow outcomes and troubleshoot failures without maintaining a collection of disconnected scripts.
Frequently asked questions
RingCentral can be integrated primarily through its REST APIs, which cover accounts, extensions, messaging, voice, meetings, phone numbers, call logs, recordings, and related resources. Selected event filters are available through the RingCentral Subscriptions API, while scheduled incremental retrieval supports reconciliation and data synchronization.
Yes. Martini can integrate with RingCentral by consuming its REST APIs, receiving supported subscription notifications through a Martini API, using configured OAuth 2.0 or supported JWT authentication, and orchestrating mappings, business rules, synchronization, and downstream writes.
No. A dedicated RingCentral connector is not required. Martini can use RingCentral's confirmed native integration mechanisms, including REST APIs, subscription notifications, resource-specific attachment operations, and OAuth 2.0 or supported JWT authentication.
Lonti does not charge an additional per-connector or per-vendor fee to integrate RingCentral. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from RingCentral, cloud infrastructure, storage, or other third-party systems depending on subscriptions, usage, and deployment model.
Use RingCentral REST APIs as the primary integration method. Use the Subscriptions API for selected supported event filters, and use scheduled incremental retrieval for initial loads, reconciliation, or event types that are not covered. GraphQL and SOAP APIs were not confirmed in the supplied research.
RingCentral supports webhook-style subscription notifications for selected account, extension, message, presence, telephony, missed-call, and team messaging events. Coverage depends on the product, event filter, permissions, and account configuration, so a notification should not be assumed to cover every RingCentral object or change.
Martini can combine subscription notifications with REST retrieval, pagination, incremental timestamps or cursors, and scheduled reconciliation. A workflow retrieves the current resource when needed, maps it to a canonical model, and performs an idempotent upsert using a stable RingCentral identifier.
Martini can distinguish authentication, permission, validation, throttling, temporary service, and target-system failures. Workflows can use bounded retries with backoff, durable checkpoints, correlation identifiers, and dead-letter or review paths. RingCentral event, message, call, meeting, or resource identifiers can be used for duplicate detection and idempotent writes.
Related Martini documentation
Workflows
Connect RingCentral with enterprise systems
Use Martini to build maintainable RingCentral integrations around REST APIs, selected subscription notifications, secure authentication, reliable synchronization, and workflow-based business logic.