.png)
Vonage Integration Guide
Integrate Vonage communications services with enterprise systems through REST APIs, product-specific webhook callbacks, and Martini workflows.
Vonage integration options at a glance
Vonage provides REST APIs across SMS, Voice, Verify, Numbers, Applications, Conversations, Video, and other communications products. Selected products support webhook-style callbacks for inbound SMS, delivery receipts, Voice events, Conversation events, and some verification states. Authentication varies by product and can include API key and secret, OAuth 2.0 bearer tokens, or JWT application authentication. Some messaging products support media references, while a universal Vonage bulk API, GraphQL API, SOAP API, or direct database connection is not confirmed. Martini can consume these REST APIs, expose callback endpoints, map and transform payloads, apply business rules, and coordinate status updates across enterprise systems.
| Integration point | Supported by Vonage? | Common use cases | How Martini supports it |
|---|---|---|---|
| REST APIs | Yes | Vonage documents REST APIs for SMS, Voice, Verify, Numbers, Applications, Conversations, Video, and other communications products. They support sending messages, initiating calls, verification, resource management, and status retrieval. | Martini can consume Vonage REST APIs from workflows, map enterprise payloads into product-specific requests, expose governed API façades, and process responses. |
| Webhooks and outbound callbacks | Limited | Selected products provide callbacks for inbound SMS, delivery receipts, Voice answer or completion events, Conversation events, and some verification states. Coverage is product- and event-specific. | Martini can expose REST endpoints, validate callback signatures or security controls where supported, normalize events, and route them through workflows. |
| Authentication | Yes | Vonage authentication varies by product and may use API key and secret, OAuth 2.0 bearer tokens, or JWT application authentication with application credentials and private keys. | Martini can manage product-specific credentials through secure configuration and secrets, then apply the required authentication when consuming Vonage APIs. |
| Asynchronous and batch operations | Limited | SMS delivery, Voice calls, verification, and Conversations are asynchronous business processes, but a universal Vonage bulk or batch API is not confirmed. | Martini can partition workloads, schedule processing, throttle requests, correlate later callbacks, and retry transient failures without assuming a common batch interface. |
| File and media handling | Limited | Messages and Conversations can work with supported media or file references, commonly through message payloads and media URLs. Vonage is not confirmed as a general-purpose file repository. | Martini can retrieve or forward supported media references, transform metadata, validate content rules, and pass the result to another system. |
| GraphQL APIs | Not confirmed | No official GraphQL API was confirmed for the Vonage communications APIs reviewed. | Martini should use the documented Vonage REST APIs and callbacks for the reviewed integration scenarios. |
| SOAP APIs | No | Vonage’s current developer APIs are presented as REST-based rather than SOAP-based. | Martini can consume Vonage REST APIs instead of relying on a SOAP integration. |
How Vonage exposes data and business events
Vonage REST APIs
Vonage provides REST APIs for SMS, Voice, Verify, Numbers, Applications, Conversations, Video, and other communications products. These APIs support request-oriented operations such as sending messages, starting calls, initiating verification, managing applications, and retrieving status.
Martini implementation pattern
Martini workflows authenticate to the relevant Vonage product, validate and transform enterprise input, invoke the required REST operation, and persist provider identifiers and response state. Martini can also expose a controlled API façade so internal applications do not depend directly on product-specific Vonage payloads.
Implementation sequence
Vonage webhook callbacks
Vonage supports webhook-style callbacks for selected inbound messages, delivery receipts, Voice answer or completion events, Conversation events, and some verification states. Callback coverage, payloads, authentication, and retry behavior must be confirmed for each product.
Martini implementation pattern
Martini exposes a REST endpoint for the configured Vonage callback, validates the request and event type, converts the product-specific payload into an internal event model, and routes it to the appropriate enterprise workflow. Correlation and duplicate protection are applied before downstream updates.
Implementation sequence
Vonage asynchronous communications
SMS delivery, Voice calls, verification requests, and Conversations progress beyond the initial request and may produce later state changes. A universal Vonage bulk or batch interface is not confirmed, so high-volume processing requires product-aware orchestration.
Martini implementation pattern
Martini separates request acceptance from final business status. Workflows can throttle outbound calls, partition scheduled workloads, store continuation markers, correlate later callbacks, and route transient or terminal failures to controlled handling paths.
Implementation sequence
Vonage media references
Selected Messages and Conversations products support media or file references in message payloads. This capability is product-specific and does not represent a general-purpose Vonage file-storage API.
Martini implementation pattern
Martini receives a media URL or reference, validates the product-specific requirements, retrieves or forwards content when required, maps metadata into the target model, and applies size, type, and security rules before sending or storing the reference.
Implementation sequence
Common Vonage integration patterns
Pattern 1: Send customer notifications and track delivery
When to use this pattern
Use this pattern when orders, payments, appointments, shipments, or service events must trigger SMS notifications and the originating application needs delivery visibility. The workflow should distinguish request acceptance from delivered or failed status.
Integration direction
Example Mapping
| Vonage Field | Canonical Field | Target Field |
|---|---|---|
| to | recipient.phoneNumber | Vonage to |
| text | notification.message | Vonage text |
| from | notification.sender | Vonage from |
| message_uuid | communication.providerMessageId | Originating system message identifier |
Martini implementation pattern
Martini receives an event, validates consent and phone-number formatting, renders the approved message, invokes the Vonage SMS API, and stores the returned identifier. A callback workflow correlates delivery receipts, applies idempotent status transitions, and routes rejected or transient failures for retry or review.
Martini capabilities used
- workflows
- API consumption
- data mapping
- business rules
- secure configuration
- error handling
Pattern 2: Route inbound SMS to customer service
When to use this pattern
Use this pattern when inbound SMS should create or update a customer-service interaction, case, ticket, or internal process. Product-specific callback configuration and event coverage must be confirmed for the Vonage number and SMS capability.
Integration direction
Example Mapping
| Vonage Field | Canonical Field | Target Field |
|---|---|---|
| msisdn | conversation.senderPhoneNumber | Contact or caller phone |
| to | conversation.destinationNumber | Service number |
| text | conversation.messageText | Case or incident description |
| messageId | conversation.providerMessageId | External message reference |
Martini implementation pattern
Martini exposes a secured callback endpoint, validates the inbound payload, normalizes phone numbers and message content, and applies keyword, customer, and routing rules. It then creates or updates the target record and uses the provider message identifier to prevent duplicate cases.
Martini capabilities used
- API exposure
- webhook consumption
- validation
- data mapping
- conditional routing
- idempotency
Pattern 3: Orchestrate Voice calls and callbacks
When to use this pattern
Use this pattern when an enterprise application needs to initiate a customer-service or notification call and track answer, event, or completion outcomes. A successful initiation response is treated separately from final call state.
Integration direction
Example Mapping
| Vonage Field | Canonical Field | Target Field |
|---|---|---|
| to | call.recipient | Vonage Voice to |
| from | call.callerId | Vonage Voice from |
| answer_url | call.controlCallbackUrl | Vonage answer URL |
| uuid | call.providerCallId | Enterprise call reference |
Martini implementation pattern
A Martini API validates the call request and application context, authenticates using the Vonage application and JWT requirements, and invokes the Voice API. Callback workflows correlate call identifiers, update call state, and distinguish retryable provider or network errors from completed or rejected calls.
Martini capabilities used
- API exposure
- API consumption
- JWT-aware configuration
- orchestration
- business rules
- error handling
Pattern 4: Provide a controlled phone verification service
When to use this pattern
Use this pattern when applications need phone-number verification without embedding Vonage-specific request formats and retry behavior. It is useful for account creation, recovery, or risk-controlled actions.
Integration direction
Example Mapping
| Vonage Field | Canonical Field | Target Field |
|---|---|---|
| number | verification.phoneNumber | Vonage number |
| brand | verification.brand | Vonage brand |
| request_id | verification.providerRequestId | Identity workflow reference |
| status | verification.outcome | Identity verification state |
Martini implementation pattern
Martini exposes a governed verification API, validates account status, geography, retry limits, and consent, then invokes Vonage Verify. It correlates the verification request, handles supported status notifications or result checks, and returns a normalized outcome to the calling identity system.
Martini capabilities used
- API exposure
- API consumption
- data mapping
- business rules
- secure secrets
- retry handling
Applications commonly integrated with Vonage
Vonage communications capabilities can be orchestrated with customer, service, commerce, finance, workforce, and identity applications. Martini provides the workflow layer for sending communications, receiving callbacks, applying business rules, and synchronizing outcomes.
| Application | Scenario | Direction | Martini Pattern |
|---|---|---|---|
| Salesforce | Send customer notifications, route inbound SMS to Cases, and associate delivery or call outcomes with Contacts and Leads. | Salesforce → Martini → Vonage | Martini receives Salesforce events or scheduled data, validates consent and phone numbers, invokes the appropriate Vonage API, persists the message or call identifier, and processes Vonage callbacks back into Salesforce. |
| ServiceNow | Send incident, change, or service notifications and use inbound communications or delivery events to update operational records. | ServiceNow → Martini → Vonage | Martini orchestrates ServiceNow API calls and Vonage REST requests, applies notification rules, correlates callbacks by provider identifier, and updates ServiceNow idempotently. |
| Zendesk | Notify customers about ticket changes and route SMS replies into support workflows. | Zendesk → Martini → Vonage | A Martini workflow maps ticket and customer data into Vonage message requests, stores provider status, and transforms inbound SMS callbacks into Zendesk ticket updates. |
| Shopify | Send order, shipment, delivery, and customer-service notifications through SMS. | Shopify → Martini → Vonage | Martini receives Shopify order events, applies recipient and message-template rules, invokes the Vonage SMS API, and records delivery outcomes for downstream order communications. |
| NetSuite | Notify customers about invoices, payments, fulfillment, or shipment status. | NetSuite → Martini → Vonage | Martini transforms NetSuite business events into Vonage requests, protects sensitive fields, throttles outbound activity, and routes delivery failures for operational review. |
| Workday | Deliver selected employee or candidate notifications by SMS where organizational policy and data-protection requirements permit. | Workday → Martini → Vonage | Martini receives approved Workday events, applies policy and audience rules, sends the communication through Vonage, and retains only the status data required by the process. |
| Microsoft Dynamics 365 | Send customer or field-service notifications and synchronize communication outcomes with customer records. | Microsoft Dynamics 365 → Martini → Vonage | Martini maps Dynamics 365 customer and service events to Vonage REST requests, correlates callbacks using message or call identifiers, and updates the originating record. |
| Auth0 | Coordinate phone-based verification or account-recovery flows using Vonage Verify or SMS capabilities. | Auth0 → Martini → Vonage | Martini exposes a controlled API for Auth0-related verification flows, invokes Vonage Verify, enforces retry and account rules, and returns normalized verification outcomes. |
How to build a Vonage integration in Martini
Objective
Configure the Vonage product credentials and application settings required by the selected API without embedding secrets or private keys in workflow logic.
Instructions in Martini
- Identify the Vonage product and its required authentication method
- Store API secrets, OAuth credentials, JWT material, application IDs, and numbers in secure Martini configuration
- Configure HTTPS callback endpoints and product-specific webhook settings
Objective
Select an event, callback, API request, or schedule that starts the integration process and reflects the required communication lifecycle.
Instructions in Martini
- Use a Martini API for synchronous business requests
- Use a webhook endpoint for supported Vonage callbacks
- Use a scheduler for controlled polling or outbound workload partitioning
Objective
Obtain the Vonage request, callback, or status data and preserve the provider identifiers needed for correlation.
Instructions in Martini
- Validate incoming payloads and expected event types
- Invoke the relevant Vonage REST API operation
- Persist message, call, conversation, application, or verification identifiers
Objective
Coordinate the Vonage operation with validation, routing, enrichment, downstream updates, and asynchronous state transitions.
Instructions in Martini
- Separate request acceptance from final delivery or completion status
- Apply conditional routing for product, destination, and event type
- Use reusable workflow logic for common callback and correlation behavior
Objective
Convert product-specific Vonage payloads into canonical enterprise models and create requests that satisfy the selected Vonage API.
Instructions in Martini
- Normalize phone numbers and provider identifiers
- Map message, call, verification, and callback fields
- Transform JSON payloads and media metadata where required
Objective
Enforce communication, identity, routing, compliance, and operational rules before sending data or updating target systems.
Instructions in Martini
- Validate consent, sender configuration, geography, and retry limits
- Prevent duplicate sends and duplicate downstream updates
- Avoid logging message content, verification codes, secrets, or private keys
Common Vonage data objects used in integrations
| Object | Typical Use | Common target systems | Martini handling |
|---|---|---|---|
| Application | Vonage application configuration associates capabilities, credentials, webhooks, and communication channels. | Configuration repositories, customer platforms, identity systems, and operational databases | Martini can create, retrieve, or synchronize Application data through the Vonage Application API and keep credentials in secure environment configuration. |
| Phone Number | A virtual Vonage number sends or receives SMS and may participate in Voice calls depending on configuration. | CRM platforms, service-management systems, communications databases, and provisioning systems | Martini can normalize number data, apply regional and ownership rules, and map numbers to customer, service, or application records. |
| Message | An inbound or outbound SMS or supported communication containing sender, recipient, content, status, and delivery information. | Salesforce, ServiceNow, Zendesk, Shopify, NetSuite, and customer databases | Martini maps business events to Vonage message requests, persists message identifiers, and processes delivery or inbound callbacks idempotently. |
| Call | A Voice API call or call-leg representation used to initiate, control, monitor, or receive voice calls. | Contact-center applications, CRM platforms, service-management systems, and operational databases | Martini invokes Voice operations, stores call identifiers, receives supported Voice callbacks, and updates downstream call state. |
| Conversation | A multi-channel communication session managed through the Vonage Conversation API. | Customer-service platforms, CRM systems, support applications, and communication data stores | Martini consumes Conversation APIs or callbacks where applicable, transforms event payloads, and applies routing and retention rules. |
| Verification Request | A Verify API request used to initiate and manage phone-number verification. | Auth0, customer identity services, account systems, and fraud or risk workflows | Martini orchestrates verification requests, enforces retry and account rules, and returns normalized outcomes to the calling application. |
Authentication and security considerations
Product-specific authentication
Vonage authentication varies across products. API key and secret, OAuth 2.0 bearer tokens, and JWT application authentication may apply. Voice integrations may also require an application ID, private key, phone number, and related application configuration.
Protecting callbacks and credentials
- Use HTTPS for Martini callback endpoints.
- Validate Vonage signatures or other product-specific controls where supported.
- Store API secrets, OAuth credentials, signing material, and private keys in secure Martini configuration.
- Do not write message content, verification codes, private keys, or credentials to logs.
Operational considerations for Vonage integrations
Throughput and retries
Vonage limits and throughput vary by product, account, destination, and operation. Use throttling, queueing or scheduled partitioning where appropriate, and handle HTTP 429 responses and transient provider or network failures with controlled retries.
Correlation and idempotency
Store message, call, conversation, and verification identifiers. Design callback workflows to tolerate duplicate delivery and use a durable business key or event identifier to prevent duplicate downstream updates or unintended repeated sends.
Pagination and asynchronous state
Collection APIs may use product-specific pagination. Follow the documented continuation fields and persist progress for long-running synchronization. Treat accepted requests, delivered messages, failed messages, completed calls, and unknown states as distinct outcomes.
Schema, testing, and compliance
Vonage products use different payloads and authentication models. Isolate vendor mappings, test callback payloads and outbound responses, pin API versions where applicable, and apply retention and access controls appropriate for personal and authentication data.
Why use Martini instead of scripts or point-to-point integrations?
Centralized orchestration
Martini provides a maintainable workflow layer between Vonage and enterprise applications. It can receive business events, invoke product-specific REST APIs, expose controlled API façades, receive callbacks, and coordinate asynchronous status changes.
Reusable transformation and rules
Instead of duplicating Vonage-specific logic across scripts or point-to-point integrations, Martini centralizes phone-number normalization, message mapping, consent checks, routing, correlation, and duplicate protection in reusable workflows.
Operational control
Martini supports structured validation, conditional routing, secure configuration, retry handling, logging, and troubleshooting. This helps teams manage product-specific authentication, throughput limits, callback coverage, and changing communication schemas without rebuilding every integration.
Frequently asked questions
Vonage can be integrated through its REST APIs for SMS, Voice, Verify, Numbers, Applications, Conversations, Video, and related communications capabilities. Selected products also provide webhook-style callbacks for inbound messages, delivery receipts, Voice events, Conversation events, and some verification states. Authentication depends on the product and may use API credentials, OAuth 2.0, bearer tokens, or JWT application authentication.
Yes. Martini can consume Vonage REST APIs, expose controlled APIs for internal applications, receive supported Vonage webhook callbacks, transform payloads, apply business rules, and synchronize message, call, conversation, or verification outcomes with enterprise systems.
No. A dedicated Vonage connector is not required. Martini can integrate using Vonage’s confirmed native mechanisms, including REST APIs, product-specific webhook callbacks, authentication methods, and supported media references.
Lonti does not charge an additional per-connector or per-vendor fee to integrate Vonage. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from Vonage, cloud infrastructure, or other third-party systems based on subscription, usage, and deployment model.
Use the REST API for the specific Vonage product, such as SMS, Voice, Verify, Applications, Numbers, Conversations, or Video. Use callbacks where the product documents them for inbound messages, delivery, call, conversation, or verification events. GraphQL and SOAP were not confirmed for the communications APIs reviewed.
No. Callback coverage is product- and event-specific rather than universal. Inbound SMS, delivery receipts, Voice events, Conversation events, and some verification notifications are documented examples, but each required event should be confirmed in the relevant Vonage product documentation.
Persist the Vonage message, call, or verification identifier when the initial request succeeds. Martini can receive subsequent callbacks, correlate them to the stored identifier, apply valid state transitions, and update the originating system idempotently. A successful request does not necessarily mean that delivery or call completion occurred.
Yes. Martini can expose a REST API that hides product-specific Vonage formats, applies authentication and business rules, invokes Vonage workflows, and returns a normalized response to internal applications. This façade can also centralize validation, throttling, correlation, and error handling.
Related Martini documentation
APIs
Workflows
Connect Vonage with your enterprise systems
Use Martini to orchestrate Vonage REST APIs and supported callbacks across customer communications, service workflows, identity processes, and operational systems.