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VTEX Integration Guide

Connect VTEX commerce operations with enterprise systems through REST APIs, selected GraphQL APIs, event notifications, and Martini workflows.

VTEX integration options at a glance

VTEX primarily integrates through account-specific REST APIs covering Catalog, Orders, Checkout, Payments, Logistics, Pricing, Promotions, Marketplace, and Master Data. Selected VTEX IO and storefront applications also expose GraphQL APIs, although coverage depends on the application and schema. VTEX supports webhook-style notifications and event-driven workflows for selected events rather than every commerce lifecycle. Resource-specific bulk and asynchronous operations are available for areas such as catalog and Master Data, while image and asset handling uses relevant catalog endpoints. Martini can authenticate with VTEX application key and token headers, orchestrate API and event workflows, transform JSON payloads, and maintain retries and synchronization state.

Integration pointSupported by VTEX?Common use casesHow Martini supports it
REST APIsYesVTEX REST APIs provide the main integration surface for Catalog, Orders, Checkout, Payments, Logistics, Pricing, Promotions, Marketplace, and Master Data.Martini can consume VTEX REST APIs, map JSON payloads, orchestrate dependent calls, and expose reusable API-led workflows.
GraphQL APIsYesVTEX IO and selected storefront or application APIs expose GraphQL schemas for application-specific and storefront-facing use cases.Martini can consume documented VTEX GraphQL APIs, provide configuration and authentication, and transform responses for downstream systems.
Webhooks / outbound callbacksLimitedVTEX supports webhook-style or event notifications for selected applications and events, including some order and Master Data scenarios.Martini can receive supported notifications through webhook-triggered workflows, validate payloads, deduplicate events, and retrieve current data when needed.
Bulk / async / batch APIsLimitedResource-specific bulk or asynchronous operations are available in selected areas such as Catalog and Master Data.Martini can schedule bounded batches, manage pagination and checkpoints, and route partial failures for reconciliation.
File / attachment APIsLimitedCatalog and application endpoints can manage product images, SKU images, and related assets; VTEX does not provide a general-purpose file-transfer interface for this purpose.Martini can call the owning VTEX asset endpoint and coordinate metadata and binary processing with enterprise file workflows where required.
AuthenticationYesServer-to-server requests commonly use X-VTEX-API-AppKey and X-VTEX-API-AppToken, with roles and permissions controlling access.Martini can store credentials as secrets, inject them into requests, and separate account, workspace, environment, and regional configuration.
Database accessNot confirmedDirect SQL access to the VTEX production database is not a standard customer integration method; APIs and documented exports should be used.Martini can persist integration state in an approved external database, but should obtain VTEX data through documented endpoints.

How VTEX exposes data and business events

VTEX REST APIs

REST is VTEX’s primary integration mechanism for administrative and operational commerce data, including Catalog, Orders, Checkout, Payments, Logistics, Pricing, Promotions, Marketplace, and Master Data. Account, environment, regional, and API-family paths must be configured for each deployment.

Martini implementation pattern

Martini implementation pattern: a workflow or API receives a business request or schedule, calls the relevant VTEX REST endpoint with application credentials, handles pagination and rate limits, maps the JSON response, and writes the result to an enterprise target or returns a normalized response.

Implementation sequence

Configure the VTEX account, environment, endpoint, and application credentials
Receive a request or start the workflow on a schedule
Call the relevant VTEX REST resource
Retrieve all required pages or related resources
Map and validate the VTEX JSON payload
Apply business rules and write the target result or response

VTEX GraphQL APIs

VTEX supports GraphQL through selected VTEX IO, storefront, and application APIs. GraphQL coverage and schemas depend on the installed application and must be evaluated for the specific resource rather than assumed across the platform.

Martini implementation pattern

Martini implementation pattern: configure the documented GraphQL endpoint and credentials, submit the required query, validate the returned schema and errors, then transform the response into a canonical model for downstream processing.

Implementation sequence

Identify the VTEX application and GraphQL schema
Configure the account context and authentication
Start the workflow or API request
Submit the documented GraphQL query
Validate returned data and GraphQL errors
Map the response to the target model and record failures

VTEX Webhooks and events

VTEX supports webhook-style notifications and event-driven application workflows for selected events and applications. Coverage, delivery semantics, payloads, acknowledgement, and replay behavior vary by owning application and event.

Martini implementation pattern

Martini implementation pattern: expose a protected webhook entry point, validate the incoming notification, deduplicate it, retrieve the current VTEX resource when appropriate, and process it asynchronously with retry and reconciliation controls.

Implementation sequence

Confirm the VTEX application and event coverage
Receive the supported notification at a protected Martini endpoint
Validate the payload and acknowledge according to the VTEX mechanism
Check the event or business-key idempotency state
Retrieve the current VTEX resource when required
Map and route the event to downstream systems

VTEX bulk and asynchronous operations

Selected VTEX APIs provide bulk or asynchronous processing, particularly in catalog and Master Data use cases. These capabilities are resource-specific and subject to endpoint limits rather than being a universal VTEX batch API.

Martini implementation pattern

Martini implementation pattern: schedule bounded batches, submit or retrieve asynchronous work through the documented endpoint, persist progress, and route rejected items to reconciliation without restarting the entire run.

Implementation sequence

Identify the VTEX resource-specific bulk limits
Select the incremental range or batch
Submit or retrieve the documented bulk operation
Persist the batch checkpoint and response state
Process accepted items and isolate rejected items
Retry transient failures and reconcile incomplete work

Common VTEX integration patterns

Pattern 1: Sync VTEX orders to fulfillment systems

When to use this pattern

Use this pattern when order, shipping, invoicing, and fulfillment status must move between VTEX and an ERP, warehouse, or logistics platform. Notifications can reduce latency where the required event is supported; scheduled reconciliation remains important.

Integration direction
VTEX
Martini
SAP S/4HANA
Example Mapping
VTEX FieldCanonical FieldTarget Field
orderIdcommerceOrderIdExternalDocumentNumber
items[].quantityorderLines[].quantityItemQuantity
statusfulfillmentStatusDeliveryStatus
shippingData.addressshipToAddressShipTo
Martini implementation pattern

A webhook-triggered or scheduled workflow retrieves the current Order, maps line items and shipping data, enriches it with enterprise identifiers, and applies rules for valid order status transitions. Martini writes the fulfillment request, stores the correlation key, retries transient failures with backoff, and sends unresolved items to reconciliation.

Martini capabilities used
  • workflows
  • API consumption
  • webhook triggers
  • data mapping
  • business rules
  • error handling

Pattern 2: Synchronize VTEX products and inventory

When to use this pattern

Use this pattern when VTEX catalog and warehouse data must be aligned with an ERP, PIM, marketplace, or inventory platform. It is suited to large datasets requiring pagination, throttling, incremental processing, and reconciliation.

Integration direction
VTEX
Martini
NetSuite
Example Mapping
VTEX FieldCanonical FieldTarget Field
productIdproductCodeItemId
items[].idskuCodeSKU
pricesalePriceBasePrice
warehouseBalanceavailableQuantityLocationQuantity
Martini implementation pattern

A scheduled workflow reads Products, SKUs, prices, and Inventory / Warehouses in bounded pages, normalizes identifiers, and applies an approved system-of-record rule. Martini checkpoints successful pages, limits parallel calls, rejects invalid SKU mappings, and runs a follow-up reconciliation for missed or changed items.

Martini capabilities used
  • scheduled workflows
  • API consumption
  • pagination control
  • data mapping
  • validation
  • reconciliation

Pattern 3: Synchronize VTEX customers through Master Data

When to use this pattern

Use this pattern when customer profiles or organization data must be synchronized with Salesforce, Zendesk, or a customer data store. Supported notifications can be used where available; otherwise, incremental Master Data queries provide the trigger.

Integration direction
VTEX
Martini
Salesforce
Example Mapping
VTEX FieldCanonical FieldTarget Field
emailcustomerEmailEmail
firstNamegivenNameFirstName
lastNamefamilyNameLastName
documentcustomerExternalIdVTEXCustomerId
Martini implementation pattern

Martini consumes Master Data changes or polls using an overlap window, validates required identity fields, removes or protects fields that should not leave VTEX, and upserts the Salesforce customer using a durable external key. Duplicate delivery and partial downstream failures are recorded for retry.

Martini capabilities used
  • workflows
  • API consumption
  • incremental synchronization
  • data mapping
  • business rules
  • error handling

Pattern 4: Expose a controlled VTEX checkout façade

When to use this pattern

Use this pattern when a mobile application, partner channel, or internal service needs a stable API over VTEX Checkout, Carts, Order forms, or Payments without receiving VTEX credentials or implementation-specific payloads.

Integration direction
Mobile application
Martini
VTEX
Example Mapping
VTEX FieldCanonical FieldTarget Field
itemscartLinesorderForm.items
shippingAddressdeliveryAddressshippingData.address
paymentMethodtenderTypepaymentData.payments
orderFormIdcommerceSessionIdorderFormId
Martini implementation pattern

A Martini REST API authenticates the caller, validates and normalizes the request, applies channel and payment rules, calls VTEX Checkout or Payments APIs, and returns a controlled response. Errors are classified by validation, authentication, throttling, and business-state conflict so clients receive stable outcomes.

Martini capabilities used
  • API exposure
  • API consumption
  • request validation
  • data transformation
  • business rules
  • error handling

Applications commonly integrated with VTEX

VTEX can be integrated with adjacent enterprise applications to synchronize commerce, customer, fulfillment, service, and exception-management data. The exact direction and ownership of each object should be defined for the implementation.

Application Scenario Direction Martini Pattern
Salesforce Synchronize VTEX Customers, Orders, and commerce activity with CRM and service processes. VTEX → Martini → Salesforce Use scheduled or event-triggered workflows to retrieve VTEX customer and order data, map it to Salesforce objects, apply ownership and duplicate rules, and retry transient failures.
SAP S/4HANA Exchange products, prices, inventory, customers, orders, invoices, and fulfillment information between commerce and ERP operations. VTEX → Martini → SAP S/4HANA Orchestrate bidirectional REST-based workflows with canonical product, order, and inventory mappings, validation, reconciliation, and controlled retries.
NetSuite Send VTEX orders and customers to finance and operations while returning inventory, product, pricing, fulfillment, or financial status. VTEX → Martini → NetSuite Use workflows to poll or receive eligible VTEX changes, transform commerce objects into NetSuite payloads, persist correlation keys, and handle partial failures.
Shopify Coordinate catalogs, orders, or inventory when an organization operates multiple commerce channels. VTEX → Martini → Shopify Define a system of record for each object, then use Martini workflows to reconcile Products, SKUs, inventory, and orders while preventing channel loops.
ServiceNow Create cases or operational tasks for order, delivery, payment, and fulfillment exceptions. VTEX → Martini → ServiceNow Route validated VTEX exception events or reconciliation results through a Martini workflow, create ServiceNow records, and return status updates through controlled VTEX API calls.
Zendesk Give support agents VTEX customer and order context and associate support cases with commerce activity. VTEX → Martini → Zendesk Expose or synchronize selected VTEX Customers and Orders through mapped workflows, minimize sensitive data, and use correlation identifiers for support lookups.
Jira Create engineering or operational issues for catalog, checkout, payment, or order-processing exceptions. VTEX → Martini → Jira Capture failed workflow context, classify the exception, and create Jira issues with safe diagnostic fields while retaining retry and reconciliation state.
Workday Synchronize selected organizational or worker-related information when commerce operations depend on enterprise identity or organizational data. Workday → Martini → VTEX Use a scheduled workflow to validate and transform approved organizational data before sending only the required fields to relevant VTEX applications or services.

How to build a VTEX integration in Martini

Objective

Establish the VTEX account, environment, API family, and credential configuration without embedding secrets in workflow logic.

Instructions in Martini

  • Configure account-specific VTEX hosts and paths by environment.
  • Store the application key and token in Martini secrets.
  • Confirm the VTEX key has only the roles required by the integration.
  • Use OAuth only where the selected VTEX IO scenario requires it.

Objective

Select an event, webhook, API request, or schedule based on the VTEX resource and the required latency.

Instructions in Martini

  • Confirm whether the required VTEX event is available for the application and object.
  • Use a protected webhook-triggered workflow for supported notifications.
  • Use scheduled incremental queries when event coverage is unavailable or incomplete.
  • Separate high-volume synchronization from latency-sensitive checkout processing.

Objective

Read current VTEX data reliably and account for pagination, related resources, and asynchronous operations.

Instructions in Martini

  • Call the documented REST or selected GraphQL API.
  • Retrieve all pages using the endpoint-specific pagination model.
  • Persist a page, cursor, timestamp, or identifier checkpoint.
  • Use bulk or asynchronous operations only where the resource supports them.

Objective

Coordinate API calls, enrichment, validation, routing, and downstream writes in a maintainable Martini workflow.

Instructions in Martini

  • Use workflows to sequence VTEX and enterprise operations.
  • Retrieve the current resource after notifications when payloads are incomplete.
  • Apply conditional routing for order, inventory, payment, or customer states.
  • Persist correlation and idempotency information where recovery is required.

Objective

Convert VTEX Products, SKUs, Orders, Customers, Inventory, and other objects into canonical and target-specific models.

Instructions in Martini

  • Map identifiers, nested line items, statuses, addresses, and dates explicitly.
  • Validate required fields before sending downstream.
  • Normalize optional fields and application-specific GraphQL responses.
  • Apply business rules for ownership, status transitions, and duplicate handling.

Objective

Commit valid results to ERP, CRM, service, warehouse, marketplace, or internal API targets and return controlled responses.

Instructions in Martini

  • Upsert using durable VTEX or enterprise correlation keys.
  • Avoid repeating non-idempotent side effects after uncertain failures.
  • Capture target responses and partial item failures.
  • Use a Martini API façade when callers should not depend on VTEX-specific contracts.

Common VTEX data objects used in integrations

ObjectTypical UseCommon target systemsMartini handling
OrdersSynchronize order status, items, shipping, invoicing, fulfillment, and marketplace operations.SAP S/4HANA, NetSuite, Salesforce, ServiceNow, warehouse and logistics platformsMartini retrieves Orders through APIs or supported notifications, maps status and line-level data, applies fulfillment rules, and stores correlation and reconciliation state.
Products and SKUsExchange catalog products, variants, specifications, images, dimensions, and commercial information.SAP S/4HANA, NetSuite, Shopify, PIM and marketplace platformsMartini processes paginated catalog responses, normalizes product and SKU identifiers, handles asset endpoints separately, and routes validation failures.
Inventory / WarehousesSynchronize stock levels, warehouse availability, reservations, and fulfillment supply.SAP S/4HANA, NetSuite, warehouse management and logistics platformsMartini applies SKU and warehouse mappings, throttles updates, prevents stale writes, and runs reconciliation for discrepancies.
Customers / ClientsSynchronize customer profiles and organization data managed through VTEX Master Data.Salesforce, Zendesk, NetSuite, customer data storesMartini uses Master Data APIs or supported change notifications, validates privacy-sensitive fields, and applies incremental synchronization rules.
Promotions and CouponsExchange promotion rules, price conditions, benefits, and coupon codes.Salesforce, ERP platforms, campaign services and other commerce channelsMartini validates eligibility and effective dates, maps promotion structures, and isolates unsupported or conflicting rules for review.
Carts / Order formsSupport checkout orchestration involving cart items, shipping options, prices, and payment information.Mobile applications, partner channels, internal commerce servicesA Martini API can provide a controlled façade, validate and enrich requests, call VTEX Checkout APIs, and return a normalized response.

Authentication and security considerations

VTEX credentials and permissions

VTEX server-to-server integrations commonly use an application key and application token in the X-VTEX-API-AppKey and X-VTEX-API-AppToken headers. Roles and permissions associated with the key determine accessible resources and operations.

Martini security model

  • Store VTEX application tokens and keys in Martini secrets rather than workflow definitions, source code, URLs, or client-side applications.
  • Keep account, workspace, environment, regional host, and API path configuration environment-specific.
  • Use OAuth 2.0 only for VTEX IO or application scenarios where it is required.
  • Protect any Martini API façade with appropriate authentication and authorization and never pass VTEX credentials to callers.

Operational considerations for VTEX integrations

Rate limits and pagination

VTEX limits can vary by account, application, endpoint, and infrastructure. Handle HTTP 429 responses with controlled backoff, avoid unrestricted parallelism, and persist page or cursor checkpoints. Many collection APIs use endpoint-specific ranges such as _from and _to.

Consistency and idempotency

Assume notifications may be duplicated and data may change during a long-running batch. Use durable event identifiers or business keys, overlap windows for timestamp polling, and reconciliation workflows for Orders, Inventory, Catalog, and Master Data.

Schema and environment variability

  • Validate optional and required fields defensively because API families and VTEX IO applications can differ.
  • Test account, workspace, regional, development, staging, and production routing separately.
  • Classify authentication, validation, throttling, transient server, and business-state errors separately.
  • Retain safe diagnostic context, dead-letter or exception records, and retry state for operational support.

Why use Martini instead of scripts or point-to-point integrations?

Orchestration beyond point-to-point calls

Scripts can call a VTEX endpoint, but enterprise commerce integrations usually require pagination, enrichment, status rules, retries, deduplication, reconciliation, and multiple downstream systems. Martini provides workflows and APIs for coordinating that behavior without locking it into one script or one target.

Reusable integration assets

Martini separates VTEX API consumption, mapping, transformation, business rules, and error handling so the same patterns can support orders, catalog, inventory, Master Data, and checkout use cases. It can also expose controlled APIs that shield callers from VTEX-specific contracts.

  • Use event-driven workflows where VTEX coverage is confirmed and scheduled reconciliation where it is not.
  • Keep credentials and environment-specific configuration outside implementation logic.
  • Centralize monitoring, retry, validation, and operational diagnostics for maintainable integrations.

Frequently asked questions

How can VTEX be integrated with enterprise systems?

VTEX can be integrated primarily through its account-specific REST APIs for Catalog, Orders, Checkout, Payments, Logistics, Pricing, Promotions, Marketplace, and Master Data. Selected VTEX IO and storefront applications also support GraphQL, while webhook-style notifications and event workflows are available for selected events. Bulk and asynchronous operations are resource-specific.

Can Martini integrate with VTEX?

Yes. Martini can consume VTEX REST APIs, selected GraphQL APIs, and supported webhook or event notifications. It can orchestrate workflows, transform VTEX JSON payloads, expose APIs, apply business rules, and manage retries and synchronization state.

Do I need a connector to integrate VTEX with Martini?

No. A dedicated VTEX connector is not required. Martini can integrate with VTEX using its native REST APIs, selected GraphQL APIs, supported webhook or event mechanisms, and VTEX application-key authentication.

Is there any extra Lonti cost to integrate VTEX with Martini?

Lonti does not charge an additional per-connector or per-vendor fee to integrate VTEX. The integration is subject to the provisioned capacity of the Martini environment. Separate costs may apply from VTEX, cloud infrastructure, or other third-party systems based on subscription, usage, and deployment model.

Which VTEX APIs should an integration use?

REST is the primary choice for administrative and operational resources such as Orders, Catalog, Checkout, Payments, Logistics, Pricing, Promotions, Marketplace, and Master Data. GraphQL is appropriate for selected VTEX IO, storefront, and application APIs when the required schema is available. VTEX does not have a current confirmed SOAP integration mechanism.

Are VTEX webhooks or events available for integrations?

VTEX supports webhook-style notifications and event-driven application workflows for selected applications and events, but coverage is not universal. The integration should verify the owning application, payload, acknowledgement and retry behavior, and whether duplicate delivery or replay is possible.

How does Martini synchronize VTEX data?

Martini can use supported notifications for lower-latency processing or scheduled incremental API queries when events are unavailable. Workflows handle pagination, timestamp overlap windows, checkpoints, mapping, idempotency keys, and reconciliation for Orders, Products, SKUs, Customers, Inventory, and other objects.

Can Martini expose an API façade for VTEX?

Yes. Martini can expose REST APIs that normalize inbound requests, accept partner or application callbacks, or provide a controlled façade over VTEX Checkout, Carts, Order forms, and Payments. The façade can authenticate callers, apply validation and business rules, and keep VTEX credentials private.

Related Martini documentation

VTEX APIs

Workflows

Data

Security

Operations

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